inthoseenvironmentsifsomeone's notifyoufeellikeyourmanageroryouryourbossoryourortheceoorevenlike a colleagueisn't showingyourespectand i know i'vereadyourstoryso i knowthatthishappenedmultipletimesinyourlifewherethere'd besomeonearoundyouthatwasn't showingyoutherespectyoudeserveand i have a lotofpeoplethatcomeuptomeandtheysay i'm strugglingbecausemybossisnotshowingmerespectormycolleaguethiscolleagueisn't listeningtomeorallthesekindsofthingswheredoesyourminddefaulttowhen i saythatlikewheredoyougotoinyourmindwhatisyourlikeaction a sowiththelastoneyoujustsaidmycolleaguesdon't listentome i wouldcomebackand i wouldsaygivemeanexampleofwheretheydon't listentoyourightso i wouldsaytoyouwhenyoudospeakdoyoulookatpeoplewhenyouspeakdoyouprojectyourvoicesoit's calledparalinguisticseveryone's sofocusedonwhattheysaylikereadingmynotesorreadingmyagendatheydon't thinkaboutthetonepitchofthevoicehowareyoudeliveringthisareyouprojectingyourvoiceordoyoudoyoutalklikethiswhenyouspeak i have a question i justwanttosharesomethingpeoplegonnalikeglazeover i have a questionororyou'reevenjustthetonehowyouendyourhi i'm evyhi i'm evyfeelsdifferentthosearesimplethingsyoucandotomakesurepeoplehearyoutheotherthingis i saythis a lotwhen i speaktocompaniesbecausecommunicationis a bigthingdon't justtalktotalkthere's thisthingoutthereandespeciallywithwomenwhereit's likemakesuretheyhearyoumakesureyourvoiceisheardatthetable i'm finewiththatdoyouhavesomethingbeneficialtosayorvaluetosaybecauseifyoudon't don't sayanythinghalfthemeetings i goto i don't speakbecause i maybe i havenothingtosayit's sointeresting i amfrombeinginmanyboardroomsformanymanyyearsprobably 15 yearsbeinginmarketingboardroomsfor 15 yearsabout 10 yearsbeinginmarketingboardroomswithceoswithmyteamwithlotsofdifferentpeoplelotsofdifferentteams i'vehadthousandsandthousandsofmeetings i eventuallyobservesomethinginmyselfwhichis a bitof a prejudicethat i havewhichistheminutesomeonespeaksbasedontheircontributionscorewhichislike a creditscorebasedonallofthecontributionsyoumadeinthepastinthosefirstcoupleofsecondsiftheirpreviouscontributionswereallvaluableeveryoneintheroomwouldstopandlookandleaninbutifthey'reiftheydeveloped a lowcontributionscorebecausethey'd continuallytalkedforthesakeoftalkingiethey'rejustlike i'llgiveanexampleuminmynewyorkofficebackinthedaytherewasthisoneoneguywhowouldbein a brainstormtryingtosolve a problemandhewouldstartspeakingandyouyou'd seebythewayhestartedspeakingthathehadn't hadn't actuallythoughtthroughwhathewasgoingtosayandhe'd gowhataboutumifweput a i don't knowlike a pop-upanduhlikemaybewe'lldosometiktoksuhandsohonestlywhat i thenobservedfromthatindividualiseverytimetheyopentheirmouthpeoplewouldinstantlybasicallylikedismisstheideabecausetheyhadsuch a lowcontributionscoreandlikeweallhave a contributionscoreyouhaveone i haveonebasedonthelast 10 yearsofwhenwe'veopenedourmouthhowvaluableitwastothepeoplearounduslikethatindividualwheneverhespoke i wouldseethepersonsatnexttohimwho i won't namealmostlikelow-keyrolltheireyesinthefirstfivesecondsandshutitdownbeforehe'd evengotitoutandthentherewasthisotherguycalledinmyukofficecalledpaulneverspokelikeneverreallysaidanythingsupermaturesuperexperiencedguytheminutehesaidanythingbecauseeverytimeheopenedhismouthitwasimportantandvaluableandconsideredeveryonewenthecouldinterruptanyonetheinstantsilenceeveryonestaresoveratthisguybecausewhenhecontributedweallknewthathehadsomethingvaluabletoaddand i so i wouldsaytomyteam i saidthistothisteamthat i hitwe'reherewithusinnewyorklikejustmakesureyouprotectyourcontributionscorethat i thinkthat's such a brilliantwaytosayityesyou'reprobablyyesit's likeit's yourscorebecausepeoplekeeptabsonyouyeahtheyknowstephen's gonnasaysomethinghedoesn't alwaysspeakbutifhe's gonnasaysomethingeverytimehedropssomethinghedropssomethingofvaluewherepeoplethinklike i havetotalkbecauseeveryonetellsme i havetotalkmakemyvoiceheardnoshutupandifyou'resilentthenyou'renotofvaluethat's whatpeoplethinktheythinkrightyoudidn't addanythingrightwellyoudidn't takeanythingawayeitheryes i willtellyouthistoostephenwhen i gotomeetingsorsometimes i gotomeetingsandif i'm thedumbestpersonintheroom i'm thehappiestpersonthat's theonetimewhere i'm happybecause i'm thinkingwowlookatallthesesmartpeoplearoundmeand i gettobepartofthis i gettolisten i lovetositbackandlistenthere's times i justhad a meetingwithlikemyscriptedagentsylviewithmymanageraboutsometvprojectand i knewenoughtoknowtosaythey'relikeheyeviethisandthisand i saidyouknowwhatthisisspace i don't know i'm gonnafollowyourleadfillmein i'm taking a seatbackyouguysdothetalkingwhataboutwhensomeonecompromisesyourboundariesordisrespectsyouhowdoyoureacttothatbecause i think i have a lotofleadersaroundmeinmyvariousbusinessesand i seesometimesthatsomeleadersstrugglewithconfrontationtheystrugglewithyouknowteammembermightdisrespecttheminsomewayormightdisregardmightnotdeliverworktotherightstandardandtheymightstrugglewithlikepullingthatpersoninknowinghowtodothatandhowtoaddressthatsituationandtheavoidanceofthatconflictobviouslyjustcauses a biggerfutureproblembecauseyou'resetting a newyou'resetting a newboundaryrightyou'veletsomeonejeopardizeorcross a lineandifyoudon't i'm assumingthatifinthemomentyoudon't addressthatthey'regoingtocrossitagaininthefuturethisisreallyaboutlikeconflictresolutioninterpersonalconflictresolutionandwhenyou'vebeendisrespectedhowdoyoudealwiththatsothefirst i'm goingtodois i'm goingtoflipitbackwhathaveyoudonetoletpeoplethinkthattheycandothattoyouthat's thefirstthing i'm goingtosaywhatstandardshaveyoucreatedorwhatthingshaveyousetuptoletpeoplethink i don't havetodeliverontime i can't bedisrespectful i can't showuplatefor i inthepastset a standardforthisrightorinsomewaythat i showedupinthepastthat's thefirstthing i'm goingtodowhatistheresomething i havedonetocreateanenvironmentwhere a personthinksthatitisokaytodothesethingsthat's firstwhydoyougoto i because i'm theonewhosetsthetonefor i i justinterviewed a chiefofstationformerchiefofstationjohnfranchihe's formerciaandhemanaged a lotofpeopleand a verystrong a lotofstrongpersonalitiesbecauseyou'vegotofficersandalltheseindifferentpeopleandhesaidtomeyouknowwhat i learnedhesaiditiseasiertobemorehaveboundariesandbe a littlebitmoresturdyandmoreauthoritativeinthebeginningandthenpullbackandtobeeverybody's friendandthentrytoputthoseboundariesinplacethelatterdoesn't workhe's likeyoudothefirstyouletpeopleknowwhatyouexpectofthemandthenyoucanpullback a littlebitbutyoualwayshavetotoethatlinesothat's what i'm goingtosayfirstandhe's rightwhattonehave i setintheenvironmentthat i'm workingthatpeoplethinkit's okaytodothesethingsthat's onenowlet's saysometimes i haveanoutlier i have a personwhodoesthesethingsassoonasithappensyouhavetoaddressitwhatpeopledoistheydon't addressthingstheyletitgoit's smallandthenhappensagainit's smallthenagainandthenwebecomeresentfulwebecomepissedwhydoesthispersonkeepdoingitwhydon't theyself-correctagainitgoesbacktomewhyhaven't i addresseditpeopleareafraidofconflictconflictcanbedonein a greatwayyouhavetothinkofconflictasthinkofitaslike i'm competing i'm i canspeaktoyounotraisemyvoicenotmakeituglyanddebatesomethingwithyouintheinthewhitehousenexttotheovalofficewasthecabinetroomthecabinetroomiswherethepresidentwouldsitwithallhisheadsyouknowsecretaryoftreasurysecretaryofhomelandsecurityandtheywoulddiscussanddebatepolicieslawsandtheywouldcompeteonepersonwouldsay i don't likethisideathisiswhyanotherpersonwouldsaywellthisideadoesn't workthisiswhyyouhavetobecomfortableindoingthatmostpeoplearenottheydon't understandthatyoucansitsomebodydownandsayheyyouknowthishappenedcanyoutellmeaboutthat i hadsomeonewhoworkedformeandshehadmade a mistakeonsomethingandsoitwas a prettybigmistakeso i i calledherupand i saidheyyouknowwhatthisandthishappenedyouknowtalkmethroughitand i letherexplainandyouknowshesaidyouknow i'm sorrythisandthatuhthere's a reasonwhybuttheonething i did i saidbecause i wantedtorectifyitbecause i didn't wantittohappenagain i waslikeisthereanything i candotohelpmakeyourjobbettersoyoucanbemoresuccessfulatwhatyoudobecause i wanttohearistheresomething i'm doingornotdoingthat's impactingherdecisionmakingorthewaysheseesthingssoit's a twofoldbutyoualsotoowhenitcomestorespectandthisis a wholeseparatethingyoubroughtupwiththerespectpartjustmakesurepeoplearethatfeelsdisrespectedbecausesometimespeoplecan't takesomebodypushingbackandifmygoalistomake a greatproductorbusinessdealortransactiontheneverythingwedoshouldbeinfurtheranceofthatbutwhathappensisstevenpeoplearesoafraidofhurtingotherpeople's feelingsorsteppingonotherpeople's toesnobodysayssomethingandthat's worseifyoulovethedriverceobrandandyouwatchthischannelpleasedome a hugefavorbecomepartofthe 15 oftheviewersonthischannelthathavehitthesubscribebuttonithelpsustremendouslyandthebiggerthechannelgetsthebiggertheguests
inthoseenvironmentsifsomeone's notifyoufeellikeyourmanageroryouryourbossoryourortheceoorevenlike a colleagueisn't showingyourespectand i know i'vereadyourstoryso i knowthatthishappenedmultipletimesinyourlifewherethere'd besomeonearoundyouthatwasn't showingyoutherespectyoudeserveand i have a lotofpeoplethatcomeuptomeandtheysay i'm strugglingbecausemybossisnotshowingmerespectormycolleaguethiscolleagueisn't listeningtomeorallthesekindsofthingswheredoesyourminddefaulttowhen i saythatlikewheredoyougotoinyourmindwhatisyourlikeaction a sowiththelastoneyoujustsaidmycolleaguesdon't listentome i wouldcomebackand i wouldsaygivemeanexampleofwheretheydon't listentoyourightso i wouldsaytoyouwhenyoudospeakdoyoulookatpeoplewhenyouspeakdoyouprojectyourvoicesoit's calledparalinguisticseveryone's sofocusedonwhattheysaylikereadingmynotesorreadingmyagendatheydon't thinkaboutthetonepitchofthevoicehowareyoudeliveringthisareyouprojectingyourvoiceordoyoudoyoutalklikethiswhenyouspeak i have a question i justwanttosharesomethingpeoplegonnalikeglazeover i have a questionororyou'reevenjustthetonehowyouendyourhi i'm evyhi i'm evyfeelsdifferentthosearesimplethingsyoucandotomakesurepeoplehearyoutheotherthingis i saythis a lotwhen i speaktocompaniesbecausecommunicationis a bigthingdon't justtalktotalkthere's thisthingoutthereandespeciallywithwomenwhereit's likemakesuretheyhearyoumakesureyourvoiceisheardatthetable i'm finewiththatdoyouhavesomethingbeneficialtosayorvaluetosaybecauseifyoudon't don't sayanythinghalfthemeetings i goto i don't speakbecause i maybe i havenothingtosayit's sointeresting i amfrombeinginmanyboardroomsformanymanyyearsprobably 15 yearsbeinginmarketingboardroomsfor 15 yearsabout 10 yearsbeinginmarketingboardroomswithceoswithmyteamwithlotsofdifferentpeoplelotsofdifferentteams i'vehadthousandsandthousandsofmeetings i eventuallyobservesomethinginmyselfwhichis a bitof a prejudicethat i havewhichistheminutesomeonespeaksbasedontheircontributionscorewhichislike a creditscorebasedonallofthecontributionsyoumadeinthepastinthosefirstcoupleofsecondsiftheirpreviouscontributionswereallvaluableeveryoneintheroomwouldstopandlookandleaninbutifthey'reiftheydeveloped a lowcontributionscorebecausethey'd continuallytalkedforthesakeoftalkingiethey'rejustlike i'llgiveanexampleuminmynewyorkofficebackinthedaytherewasthisoneoneguywhowouldbein a brainstormtryingtosolve a problemandhewouldstartspeakingandyouyou'd seebythewayhestartedspeakingthathehadn't hadn't actuallythoughtthroughwhathewasgoingtosayandhe'd gowhataboutumifweput a i don't knowlike a pop-upanduhlikemaybewe'lldosometiktoksuhandsohonestlywhat i thenobservedfromthatindividualiseverytimetheyopentheirmouthpeoplewouldinstantlybasicallylikedismisstheideabecausetheyhadsuch a lowcontributionscoreandlikeweallhave a contributionscoreyouhaveone i haveonebasedonthelast 10 yearsofwhenwe'veopenedourmouthhowvaluableitwastothepeoplearounduslikethatindividualwheneverhespoke i wouldseethepersonsatnexttohimwho i won't namealmostlikelow-keyrolltheireyesinthefirstfivesecondsandshutitdownbeforehe'd evengotitoutandthentherewasthisotherguycalledinmyukofficecalledpaulneverspokelikeneverreallysaidanythingsupermaturesuperexperiencedguytheminutehesaidanythingbecauseeverytimeheopenedhismouthitwasimportantandvaluableandconsideredeveryonewenthecouldinterruptanyonetheinstantsilenceeveryonestaresoveratthisguybecausewhenhecontributedweallknewthathehadsomethingvaluabletoaddand i so i wouldsaytomyteam i saidthistothisteamthat i hitwe'reherewithusinnewyorklikejustmakesureyouprotectyourcontributionscorethat i thinkthat's such a brilliantwaytosayityesyou'reprobablyyesit's likeit's yourscorebecausepeoplekeeptabsonyouyeahtheyknowstephen's gonnasaysomethinghedoesn't alwaysspeakbutifhe's gonnasaysomethingeverytimehedropssomethinghedropssomethingofvaluewherepeoplethinklike i havetotalkbecauseeveryonetellsme i havetotalkmakemyvoiceheardnoshutupandifyou'resilentthenyou'renotofvaluethat's whatpeoplethinktheythinkrightyoudidn't addanythingrightwellyoudidn't takeanythingawayeitheryes i willtellyouthistoostephenwhen i gotomeetingsorsometimes i gotomeetingsandif i'm thedumbestpersonintheroom i'm thehappiestpersonthat's theonetimewhere i'm happybecause i'm thinkingwowlookatallthesesmartpeoplearoundmeand i gettobepartofthis i gettolisten i lovetositbackandlistenthere's times i justhad a meetingwithlikemyscriptedagentsylviewithmymanageraboutsometvprojectand i knewenoughtoknowtosaythey'relikeheyeviethisandthisand i saidyouknowwhatthisisspace i don't know i'm gonnafollowyourleadfillmein i'm taking a seatbackyouguysdothetalkingwhataboutwhensomeonecompromisesyourboundariesordisrespectsyouhowdoyoureacttothatbecause i think i have a lotofleadersaroundmeinmyvariousbusinessesand i seesometimesthatsomeleadersstrugglewithconfrontationtheystrugglewithyouknowteammembermightdisrespecttheminsomewayormightdisregardmightnotdeliverworktotherightstandardandtheymightstrugglewithlikepullingthatpersoninknowinghowtodothatandhowtoaddressthatsituationandtheavoidanceofthatconflictobviouslyjustcauses a biggerfutureproblembecauseyou'resetting a newyou'resetting a newboundaryrightyou'veletsomeonejeopardizeorcross a lineandifyoudon't i'm assumingthatifinthemomentyoudon't addressthatthey'regoingtocrossitagaininthefuturethisisreallyaboutlikeconflictresolutioninterpersonalconflictresolutionandwhenyou'vebeendisrespectedhowdoyoudealwiththatsothefirst i'm goingtodois i'm goingtoflipitbackwhathaveyoudonetoletpeoplethinkthattheycandothattoyouthat's thefirstthing i'm goingtosaywhatstandardshaveyoucreatedorwhatthingshaveyousetuptoletpeoplethink i don't havetodeliverontime i can't bedisrespectful i can't showuplatefor i inthepastset a standardforthisrightorinsomewaythat i showedupinthepastthat's thefirstthing i'm goingtodowhatistheresomething i havedonetocreateanenvironmentwhere a personthinksthatitisokaytodothesethingsthat's firstwhydoyougoto i because i'm theonewhosetsthetonefor i i justinterviewed a chiefofstationformerchiefofstationjohnfranchihe's formerciaandhemanaged a lotofpeopleand a verystrong a lotofstrongpersonalitiesbecauseyou'vegotofficersandalltheseindifferentpeopleandhesaidtomeyouknowwhat i learnedhesaiditiseasiertobemorehaveboundariesandbe a littlebitmoresturdyandmoreauthoritativeinthebeginningandthenpullbackandtobeeverybody's friendandthentrytoputthoseboundariesinplacethelatterdoesn't workhe's likeyoudothefirstyouletpeopleknowwhatyouexpectofthemandthenyoucanpullback a littlebitbutyoualwayshavetotoethatlinesothat's what i'm goingtosayfirstandhe's rightwhattonehave i setintheenvironmentthat i'm workingthatpeoplethinkit's okaytodothesethingsthat's onenowlet's saysometimes i haveanoutlier i have a personwhodoesthesethingsassoonasithappensyouhavetoaddressitwhatpeopledoistheydon't addressthingstheyletitgoit's smallandthenhappensagainit's smallthenagainandthenwebecomeresentfulwebecomepissedwhydoesthispersonkeepdoingitwhydon't theyself-correctagainitgoesbacktomewhyhaven't i addresseditpeopleareafraidofconflictconflictcanbedonein a greatwayyouhavetothinkofconflictasthinkofitaslike i'm competing i'm i canspeaktoyounotraisemyvoicenotmakeituglyanddebatesomethingwithyouintheinthewhitehousenexttotheovalofficewasthecabinetroomthecabinetroomiswherethepresidentwouldsitwithallhisheadsyouknowsecretaryoftreasurysecretaryofhomelandsecurityandtheywoulddiscussanddebatepolicieslawsandtheywouldcompeteonepersonwouldsay i don't likethisideathisiswhyanotherpersonwouldsaywellthisideadoesn't workthisiswhyyouhavetobecomfortableindoingthatmostpeoplearenottheydon't understandthatyoucansitsomebodydownandsayheyyouknowthishappenedcanyoutellmeaboutthat i hadsomeonewhoworkedformeandshehadmade a mistakeonsomethingandsoitwas a prettybigmistakeso i i calledherupand i saidheyyouknowwhatthisandthishappenedyouknowtalkmethroughitand i letherexplainandyouknowshesaidyouknow i'm sorrythisandthatuhthere's a reasonwhybuttheonething i did i saidbecause i wantedtorectifyitbecause i didn't wantittohappenagain i waslikeisthereanything i candotohelpmakeyourjobbettersoyoucanbemoresuccessfulatwhatyoudobecause i wanttohearistheresomething i'm doingornotdoingthat's impactingherdecisionmakingorthewaysheseesthingssoit's a twofoldbutyoualsotoowhenitcomestorespectandthisis a wholeseparatethingyoubroughtupwiththerespectpartjustmakesurepeoplearethatfeelsdisrespectedbecausesometimespeoplecan't takesomebodypushingbackandifmygoalistomake a greatproductorbusinessdealortransactiontheneverythingwedoshouldbeinfurtheranceofthatbutwhathappensisstevenpeoplearesoafraidofhurtingotherpeople's feelingsorsteppingonotherpeople's toesnobodysayssomethingandthat's worseifyoulovethedriverceobrandandyouwatchthischannelpleasedome a hugefavorbecomepartofthe 15 oftheviewersonthischannelthathavehitthesubscribebuttonithelpsustremendouslyandthebiggerthechannelgetsthebiggertheguests