This video is perfect for high-level English learners

who want to improve their conversation skills.

I'm going to be sharing the exact phrases and expressions

that you need to help you when you get a little stuck

in English conversations like when you feel a little nervous

and those times when the conversation is a bit difficult to follow,

when someone misunderstands you or when someone

asks you a question or is talking about a topic that you want

to avoid.

So get your pen and your notebook ready. There are plenty

of useful phrases for you to write down,

to help you speak confidently in English conversations.

Plus I've also made you a free workbook that goes

with this lesson, you can download it. The link is right down

there in the description.

Go grab it now and then let's get into the lesson!

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Let's all agree that speaking in front of people or meeting a group

of people for the first time

can make you feel a little nervous, can't it?

Sometimes it's hard enough to think of just the words to say,

let alone the expressions that you need to get yourself

out of trouble. Have you ever been in a situation like this?

Where you've just felt frozen?

Well memorising

some of the expressions from this lesson today

will definitely help and my first piece of advice is to just be honest.

Say:

I'm a little nervous.

You can say it with a little grin to make a joke out of it

or you can say it sincerely just to let the people know

who you're talking to that

maybe you need a little bit of extra support.

There is nothing wrong with that at all, it happens

much more often than you think. It's not just you, it's all of us.

Bear with me.

If you're speaking in front of a group of people and maybe you're

feeling a little anxious about it,

you can definitely use this phrase to ask people to be patient

with you just to buy yourself a little bit more time.

And another similar expression is:

Give me a moment.

Let me try that again.

It's a really great one if you need to stop and to think about

your sentence for a minute and maybe rephrase it,

maybe your sentence came out a little wrong or

you just realised you're speaking so fast

you need to take a breath,

say this phrase, smile and try it again.

I'm not sure about that actually

but I can find out.

It can be really nerve-wracking when someone asks you a question

that you don't know the answer to especially if it's in a

professional context. You might just

freeze and have no idea what to say

but there is an easy solution and that's this phrase right here.

It's on the tip of my tongue.

This is a great phrase for when you actually do know something

but you just can't remember it right in that moment.

I had something I wanted to say but I've lost it,

Hopefully it'll come back.

Have you ever been in a meeting or a conversation

where you're listening to other people and then when it's

your turn to speak, your mind goes completely blank?

You've forgotten what you were going to contribute.

It happens to me more than I care to admit

and it can be really frustrating.

It can feel embarrassing if you're being harsh to yourself

but you can play it cool with this phrase right here.

Do you mind if I jump in?

Maybe the idea of interrupting someone when you've got

something to say also makes you feel a little nervous or a little

awkward so a very cool casual way of doing this

and very often used in professional context as well

is to use the verb jump in.

What if you're asking a question and you're not sure

if it's appropriate or acceptable to ask that question?

This can sometimes happen when you're talking to someone

from a different culture.

Is it okay to talk about marriage? Is it okay to ask their age?

Sometimes it can be a little tricky to know.

In English you can preface this question with a phrase that helps

to soften it.

I hope you don't mind me asking but...

then insert the question.

I hope you don't mind me asking but how old are you?

Oh gosh what about when you forget something that you know

you shouldn't have forgotten?

My apologies, I've completely forgotten your name.

I'm so sorry I've completely forgotten what we were talking about.

All right so this is a different type of nervous energy.

I hate this feeling, it's that feeling of seeing someone walk

towards you and realising that you can't remember their name.

You've met them so many times before.

What is it?

It's much better although a little awkward, it's much better

to ask them sooner rather than later

and just get it out of the way particularly so you can say it,

repeat it a few times and try to remember it.

Makes it easier to remember next time.

Apparently it's

three times, when you find out what their name is,

three times you need to say their name

in order to remember it next time.

Hi John, nice to see you again! Lovely to have you.

John! Tell me about your kids.

Well John it was really lovely to see you. All right, bye now!

So what about when the conversation is just kind of hard

for some reason. Maybe it's hard to keep up or

hard to follow what's happening.

Or if you're in a conversation with

a bunch of native English speakers or advanced English users

then they might be speaking really quickly and those words that

you can't fully hear or words you don't recognise

and you just feel like

you're in over your head.

So in these situations, you can politely and confidently say

that you don't understand what they've said.

I have to admit this is a little beyond me.

With this expression, you're really putting an end to the discussion.

You're not asking for them to clarify,

you're saying it's too much, this conversation, for me.

I can't follow along. Let's end it, okay?

Which sounds kind of serious so that's the extreme.

Let's end the conversation. But come back from there

and we can say:

Sorry, I'm afraid, I don't follow you.

With "I don't follow you" you're suggesting that you need them

to re-explain or to explain it in a different way.

Could you please say that a little slower?

I'm not entirely sure what you mean,

could you explain it again?

Sorry! That went straight over my head.

Could you explain it in a different way?

If someone asks for your opinion about a topic

and you don't actually feel able to talk about it in English

then you could say

It's interesting listening to you talk, but to be honest

I don't know much about this topic.

Wow I've never really thought about this much before but

I'm enjoying listening to you talk about it.

I'm not well-versed on this topic so I'd rather hold off on saying

anything until I know a bit more.

I don't know enough about this topic to fully contribute

to this discussion.

It's pretty hard to express my ideas about this topic in English but

I'll try my best.

I love this one, make sure you write it down.

You're being really honest but you're also taking a deep breath

and going for it, you're taking the opportunity to participate

even though you're doubting yourself.

Let's have a look at some phrases for when there's been

a misunderstanding

and these are really useful to help provide clarity,

those times when you need to re-explain something

or say it in a different way to clear up confusion.

Oh I think you may have misunderstood what I said.

Easy.

I didn't mean to say that. What I meant was...

and then explain it in a different way.

I'm sorry for the confusion. What I actually meant was...

I'm so sorry, my message must have got lost in translation.

Let me explain again.

I think we've got our wires crossed.

There were a couple of really great idioms there.

Did you catch them?

Really good ones for helping to clear up misunderstandings.

Now misunderstandings are generally pretty harmless

but what if you've unintentionally upset someone?

Don't worry, this happens more often than you think

but apologising as soon as you realise and then clarifying

what you actually meant will usually help.

And on the plus side, I've got some really useful phrases

that you can use when you want to apologise

and explain a misunderstanding.

You seem upset. Did I say something wrong?

That definitely didn't come out right. I'm so sorry.

I can completely understand why you're hurt and I'm

deeply sorry for what I said.

I'm sorry for hurting your feelings.

I didn't intend it to come across that way.

I'm sorry, that was insensitive.

I appreciate you calling me out on what I said.

All right let's talk about some phrases for

sensitive issues or sensitive topics because people and

different cultures have different social rules or beliefs about

what is considered okay to talk about and what isn't.

Maybe you have a colleague who

says things that are really inappropriate

or maybe you just feel uncomfortable talking about a particular topic.

Whether someone realises they're being inappropriate or not

doesn't really matter. You absolutely have the right to let them

know about it if you think they're being inappropriate

but having the right language,

the exact phrases to help you do this is essential

and that's what we're going to talk about now.

I'd rather not talk about this if that's okay.

This is straight to the point but it's still polite and it's a really good

phrase to have up your sleeve when someone asks you a question

that you don't really want to answer

and it's got that really nice English politeness to it too.

Is it okay with you? If it's okay with you.

Can you stop being an idiot, please?

You'll notice that these polite little starts or endings to a sentence

or a question are used quite a lot throughout this section.

It can sound a little rude or confronting to be really direct here

so we use them just to help soften the request

and make sure everyone feels comfortable in the conversation.

To be honest, I don't feel like talking about this right now.

This topic hits close to home, it's tough for me to talk about.

So the next few phrases are more direct, they're quite blunt

so I'd only recommend using them if the person that you're talking

to is being really persistent in their behaviour.

I haven't had to use these phrases much and I hope that you don't

have to either but there are times when I've wished that I've had

these really strong words come to mind in that moment

and that I'd had the courage to use them.

So I'm hoping that by sharing them with you today,

they'll come easier to you when you're in need of them.

A recent example of this for me is I had a conversation with a

potential investor in my business and

he was asking me if I was planning to have children because