heonlyhavetofollowyournosetofind a branchoflushretailerhasbeenmakingsoaps, shampoosandbathbombsforalmost 1/4 of a centuryinPulledonEngland's SouthCoast, andit's longtrytobuild a reputationasanethicalbrand.
Nowadays, that's a trendthattherestoftheHighStreetwouldalsoliketobuyintolushshunsautomation.
Ifyou'vegotclimaterefugeesallovertheplaceandtheshopsareshutting, it's allbadforbusinessthattheyhavetochangejust a questionofwhenandhowquicklylusciouspriceswillputoffsomecustomers.
A singlebathbalmcostsaround £5.
Sotheethicalcampaigningbrandisimportanttothelushproduct, andpeoplearepreparedtopay a premiumforit.
There's manyreasonsnottocomeintocosmeticretailerthatisn't offeringyou a gooddeal.
Particularlygooddeal.
It's a relativelypriceything, andso I thinktheethicscansometimestippedthebalancebusiness.
Wetryandturntheproductsaroundthrough a warehousewith a 28 dayusedbydateon, soithastoleavethewarehousewithin 28 days, andthenitsitsonthefactoryfloorforfourmonths.
Butwemightdescribeit's gottabeveryfreshfromtheingredientsandeverything, soanydelayinthosesupplychainscanaffectourproductof a businessman.
I don't understandhowincreasingmycosts, increasingredtape, Andi.
Generallystoppingme, beingabletoget a properworkforceoncuttingtheeggsofmarketsthat I wasquitehappilyinbeforeandhavingtariffs.
Thetruthis, I don't getit.
I don't understandit.
Europeisgreatareaformetobeabletoincreasebusiness.
Germany, France, Italy, Spain, greatplacesforus.
Andwe'redoingverywell.
Sowegotincreased, likeforlikesinthoseguys, I wouldsayBiggestpressurepointisHongKong.
We'vegotjust 10 shopsthere.
Theclimatethereisdreadful.
I quiteliketheideaofdoing a bigdepartmentstoreoflast, right?
I'vegotonenearlythereinBirminghamonthatmeanshavingquite a lotofinterestingthingsthatpeoplewouldliketocometosew a sparwithoriginaltreatments, hairdressingwithmayberecycledwater, thewholefloorofjustnakedproduct, withnoplasticonthewholefloor.
Partiesopening a departmentstore.
At a timewhenmanybighighstreetretailersarestrugglingtocompetewithonlinerivals, soundslike a boldmove.
ButthenLushisn't a typicalhighstreetretailer.
Thefoundersstillownmostofthebusiness, andthereisnodesiretofollowinbodyshops, footstepsandsellto a bigbrandssuchasLoreal.
I thinkmostCustomersordersisselling, and I thinkitwell.
Soifyouhave a newemployeebenefit, trusttheDVTthatonyouhaveanagreementbetweenyourshareholdersastohowmuchyou'regoingtoincreaseyourprofitstosellyoursharesthatwehavefivetimes, thenyoucanstillselltoyour E Btinsteadofsellingoutsideon, keep a stablebusinessthatcancanbeprivilegedenoughtoofferthingsthatmaybeunethicalthingsthatmaybearenotquitesocommercial.
Such a veganismandzeropackaginghavecometoitswayofthinkingratherthantheotherwayaround.
Fromitsheadquartersstillaboveitsfirstshopinpooltoitsintentiontosell a controllingpartofthebusinesstoeworkers, itstilldoesn't feellikeanoutlinefornow, whetherornotitcancontinuetocompeteassuccessfullytosetitsbaths.
heonlyhavetofollowyournosetofind a branchoflushretailerhasbeenmakingsoaps, shampoosandbathbombsforalmost 1/4 of a centuryinPulledonEngland's SouthCoast, andit's longtrytobuild a reputationasanethicalbrand.