MynameisRichardMcMonaglefromtheinterviewTrainingCompanypastmyinterviewdotcomOninthistutorial, I amgoingtogiveyoumyfourtopbehavioralinterviewquestionsonDittemore.
Pleasewatchthevideofrombeginningtoend, because I promiseyouthesequestionsandanswersaregonnahelpyoupreparefullyforyourinterview.
Sobefore I getintothosequestions a verywarmwelcometothistutorial.
MynameisRichardWoman.
I'm a formerfirefighteron I amnowtheownerofftheinterviewtrainingcompanypastmyinterviewdotcom, andinthistutorial, we'regonnafocusonmytopbeforebehavioralinterviewquestionsandanswerstohelpyoupastyourinterview.
NumberoneDescribe a timewhenyouwentaboveandbeyondwhatwasrequired.
Sothisis a commonbehavioralinterview.
Question.
Describe a timewhenyouwentaboveandbeyondwhatwasrequired.
Soletmegiveyouthreetipsonhowtowanttodaysuccessfullybefore I giveyouthesuggestedanswer.
Makesureyouuse a specificworkrelatedanswer.
Okay, don't talkaboutanythingoutsideofwork.
Use a workrelatedanswernow, givenexampleofwhenyouworkedadditionalhours.
That's always a reallygoodonewhenyougoaboveandbeyondwhatisrequiredifyou, youknow, ifyousaythatyouwerein a situationwhereyoudidextrahours, that's a greatthingfortheinterviewpaneltohere.
Anyformofconflictcanbenegativeonalsodetrimentalto a team, so I decidedtotakecontrolandresolveitquicklyandcalmly.
I approachedmyworkcolleagueinprivateandexplaintohimhow I feltaboutbeinganisolatedduringteammeetingsandthenwentontoexplainthat I washeretohelptheteam, and I waskeentogoonwithmyworkcolleagues.
Assoonas I toldhimthis, hisattitudetowardsmechanged, andheapologizedforunintentionallyignoringmejurymeetings.
Wethenhadanindepthdiscussionabouttheteam's plansforthefutureandhow I couldhelpthemachievetheirgoalsnow, byconfrontingtheconflictassumesitstarted, I wasabletoturn a negativesituationinto a positiveone, andthat's theimportantthingwithyourresponsetothisisyouidentifytheconflictandthenyousortitout.
NumberthreeofourbehavioralinterviewQuestionsandanswersTutorialdescribed a stressfulsituationatworkandhowyouhandleditsodescribe a stressfulsituationatworkandhowyouhandledit.
Herearethreethings.
Useanexample.
Whenyousteppedintohelpoutyouremployer, that's a reallygoodone.
Onthatgain, I'llexplainhowtodothatinthesuggestedresponsein a second.
Andalsotell a panelyouactuallyenjoyworkinginstressfulsituations.
Okay, a lotofpeopledo, andtheyactuallythrivestotellhim I actuallygetusedtostressfulsituationsonactuallythrivingthem.
I liketoworkunderpressure.
Sohere's mysuggestedanswertotheinterviewquestion.
Describe a stressfulsituationatworkandhowyouhandleit.
Herewego.
Oneparticulardayatwork, a clientcalledmedirectlyandstartedshoutingabuseatmedownthetelephone.
Shewascomplainingthatshe'd beenchargedtwicewithsomeworkwecarriedoutfor a aftershehadthetimetoVenterfrustrations.
I thensetaboutresolvingthesituationfor I loggedontoourcomputersystem, identifiedtheerrorandrefundingbackthesecondpaymentstraightawayandthenapologizeandexplainthattheerahadbeanunintentional, whichsheaccepted.
Now, whenevertherearestressfulsituationsatwork, I feel I amatmybest.
I willremainresilientduringstressfulsituationsandfocusonwhat I wanttoachievedealingwithstressatworkisallpartandparcelofeverydaylife, and I wouldalwaysbedeterminedseepingthroughto a successfulresolution.