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  • Hi everybody!

  • My name is Richard McMunn, and in this training video, I'm going to teach you how to answer

  • any kind of interview question whatsoever.

  • It's a relatively short video but I promise you, if you have an interview coming up, it

  • doesn't matter what it is, I promise you if you watch this from beginning to end, it will

  • significantly increase your chances!

  • So, welcome to this tutorial.

  • That's me there on the right-hand side.

  • My name is Richard McMunn.

  • I'd like to say in this particular video we're going to focus on getting you to answer every

  • question, every interview question that comes your way, so you don't want to miss it.

  • A couple of things: please do make sure that you SUBSCRIBE to the channel, click the red

  • button below the video and also if you LIKE the video, please do give it a thumbs up because

  • that motivates me to do more.

  • Also, if you have an interview coming up please tell me what it is in the comments section

  • below the video and I will give you a list of interview questions to prepare for.

  • OK, let's get straight into it.

  • So, there are essentially two different types of interview questions, and this is helpful

  • for when you go along to your interview, and you will be able to spot them when they ask

  • the interview question you'll know whether it's a motivational interview question or

  • whether it's a behavioral interview question.

  • Now motivational ones are easier to answer than behavioral ones.

  • So, a motivational one for example would be at the start of the interview: they could

  • sayOK, let's start offTell me about yourself?”

  • So that's a motivational question.

  • Also, another one isWhy do you want this particular job?”

  • And also, “What are your strengths?” or evenWhat are your weaknesses?” and also

  • Why did you leave your last job?”

  • Those are motivational interview questions.

  • They're assessing your motivation for wanting the job.

  • Now the second type is behavioural, and these are situational-based.

  • They're more in detail and they will sayDescribe a situation when you worked as part of a team?”

  • or it would sayGive an example of when you have been flexible in a work-related scenario?”

  • for example.

  • Describe a time when you delivered excellent customer service?”

  • Now when answering these questions, you have to be specific.

  • This is really, really important.

  • So, success tip number one: for both interview question types use the job description to

  • answer them.

  • Really important - it's a simple thing to do but hardly anybody does it.

  • So, you have a look at the job description.

  • You can even look at the job on line or if they've e-mailed it to you then you read the

  • job description.

  • Let's assume for the training purposes you're going for a job which is entitled ADMINISTRATIVE

  • ASSISTANT.

  • So, it's an admin assistant role.

  • You have a look at the job description and it say you can manage the daily workload and

  • tasks successfully, you answer the telephone, respond to emails, use effective communication,

  • you maintain and check stock to determine inventory levels, you maintain professional

  • standards at all times and deal with staff, clients and customers and you contribute to

  • the organizational goals by working as part of a team.

  • And when you're preparing for the interview questionTell me about yourself?”, you

  • can answer this to get 100 percent marks relatively easy.

  • So let's take a look at my sample answer to this question using that job description and

  • then we'll dissect it and I'll explain why we'll get the best marks possible here we

  • go.

  • “I'm a skilled professional and hardworking person who is capable of managing all my duties

  • and tasks successfully.

  • I have excellent communication skills both while using on the phone and also whilst answering

  • emails.

  • I understand the importance of maintaining a professional approach to work and also was

  • dealing with clients and customers.

  • I have a keen eye for detail and will not make mistakes when checking things over.

  • Now, whilst I'm comfortable working on my own, I do enjoy working as part of a team

  • to complete company goals and projects.

  • So if you respond using that kind of answer toTell me about yourself?” you will

  • see that you are smashing it by matching clearly the job duties a job description because it

  • says that you can manage a daily workload and tasks successfully, and you've said “I'm

  • capable of managing all my duties and tasks successfully.”

  • Then you've got the one there: answers the telephone and it says “I have excellent

  • communication skills both while on the phone and also answering emails.”

  • Next, while maintaining professional standards you say, “I understand the importance of

  • maintaining a professional approach to work and also whilst dealing with clients and customers”,

  • and finally, “contributing to the organizational goals by working as part of a team”, and

  • you say “I'm comfortable working on my own I do enjoy working as part of a team to complete

  • company goals and projects.”

  • So, you are systematically and subtly working through the job description and just ticking

  • it off.

  • So, if I was interviewing you, and every interviewer will have a copy of the job description in

  • front of them at the interview, they will because they are looking for these key skills

  • and experiences and your expertise to match your responses.

  • So, you do that for every single question.

  • Now let's take a look at another question and have a motivational one.

  • We're going to come on to the behavioral ones.

  • If you are enjoying this tutorial, and please don't forget to give it a THUMBS UP, very,

  • very much appreciate it and tell me what interview you've got coming up in the comments section

  • below.

  • So next: “Why do you want this job?”

  • A real common interview question.

  • So, if you use the same admin assistant role this would be my response.

  • “I have studied the job description in detail and it closely matches my skills experiences

  • and expertise.

  • For example, you are looking for someone who is capable of managing a lot of work, a large

  • workload whilst also working as part of a team to contribute positively to the organizational

  • goals.

  • I also very much want to work in an organization that sets itself high standards.

  • I have high standards too and most of my job satisfaction comes from maintaining professionalism

  • and also communicating with staff and customers to help them get what they want or what they

  • need.

  • So, in a nutshell I feel I am someone who has everything you are looking for and I feel

  • confident I will hit the ground running whilst also making a positive impact on the team.”

  • That's a great answer toWhy do you want this job?”

  • And all you have done is you have aligned it to the job description.

  • Okay, so that's motivational interview questions.

  • Let's now move on and take a look at behavioral interview questions.

  • Now if you want a copy of these slides, please sayyes pleasein the comments section

  • below, sayYeah, I'd like a copy of these slides and I'll give you a link that you can

  • download these so you can revisit them and it will help you join your preparation.

  • So, don't forget, behavioral interview questions areDescribe a situation when you worked

  • as part of a team?”

  • Describe a time when you've worked hard under pressure?”

  • Describe a time when you completed a difficult task whilst working with others?”

  • Describe a time where you have adapted to change in a work situation?” orDescribe

  • a time when you delivered excellent customer service?”

  • So, success tip number two.

  • Use the star technique or the star method when answering behavioral or situational type

  • interview questions.

  • So it stands for SITUATION, TASK, ACTION, RESULT.

  • And if you follow this then you will answer these kind of questions perfectly.

  • So: SITUATION, TASK, ACTION, RESULT.

  • What do they mean?

  • Well, when you start off and respond to any behavioral interview question you tell the

  • interview panel what the SITUATION you were in.

  • Then you tell them the TASK that have to be done.

  • Then you tell them what ACTION you took and then you tell them the RESULTS of your actions.

  • So, when you get a behavioural kind of interview question just think to yourself, right, I

  • need to start here SITUATION, TASK, ACTION, RESULT.

  • So, if the interview question wasDescribe a time when you worked as part of a team?”

  • this is how you would answer it.

  • I've put SITUATION, TASK, ACTION, RESULT on the left hand side and let's break it down.

  • Here's my answer: “Once at work my manager wanted a group of five volunteers to carry

  • out an urgent stock check of all company goods.

  • The stock check needed to be done quickly because the computer system that usually keeps

  • a check of stock had gone down.

  • I volunteered along with four other team members.

  • Now the task required us all to methodically work through each item of stock in alphabetical

  • order checking them off against a defined worksheet.

  • The task had to be completed within three hours, so we needed to work very quickly.

  • I decided to brief the team on the task that had to be done and also allocate specific

  • tasks based on each team member’s strengths.

  • As we all worked through the task, we supported each other and helped out if someone was struggling,

  • or if they were falling behind time.

  • Now the end result was that we managed to complete the task fully with just ten minutes

  • to spare.

  • And at the end of the job we got together to discuss if there was anything we learned

  • from the task and also if we could improve things if the same situation arose again in

  • the future.

  • Now the important thing when responding to this is you're telling them what you would

  • do, not what you have done in that kind of situation.

  • Don't sayOh, if that situation came up, this is what I would do!”

  • Now these are behavioral kind of questions because they want to see how you would react

  • in a certain situation and if you can give them EVIDENCE, which this kind of response

  • does, then that's great.

  • So, if they said to you at the interview questionHow would you deal with a difficult or

  • angry customer?”

  • And you saidOkay, I've been in that situation before and I certainly wouldn't put up with

  • it.

  • I would tell them where to go!”

  • Then of course you're not going to get the job.

  • You're not going to get it.

  • So, you have to use SITUATION, TASK, ACTION, RESULT and always make sure the result is

  • positive following your actions and you will pass your interview I can assure you.

  • So, to get more free training, but also this is important: If you'd like to watch one of

  • my top-rated videos here on YouTube that has a load of interview questions and answers,

  • so you know how to answer.

  • Now let's start working through some sample questions and answers.