Name: 電話英会話｜電話で簡単に英語を話す! (PHONE ENGLISH | Speak English EASILY On The Phone!)
Uploaded: 2021-01-14T09:24:13.000Z
Duration: 15 min 56 s
Description: VoiceTubeの動画で発音を聞きながら英語表現を覚えよう！学べる英語：

過去進行形

When I was studying in the Dominican Republic, one of my worst fears was talking on the phone.

to 不定詞

It's so hard to talk on the phone in a foreign language. Things just aren't as clear.

現在進行形

In today's video, we're going to study a phone conversation

that I had with a customer service representative.

We're going to study the phrases you might use in a phone call like this,

and we're going to test your listening comprehension.

We're also going to talk about how we write and say dates.

There's a lot to learn about phone conversations in this American English video.

In this phone conversation, I'm calling into my dental insurance company.

I talked to a man, Chris, who helps answer my questions.

Let's look at the first thing he said when he answered the phone.

Good afternoon, Chris speaking, how can I help you today?

When you're calling in to a company to get help with something,

you're going to hear a similar greeting to this.

A greeting, good afternoon, he introduces himself, Chris speaking,

then he invites me to share my issue. How can I help you today?

Now, I'm gonna say the problem I'm having. Let's see if you can understand what's said.

I'm calling because I'm not sure what the status of my account is.

I know I was late on payments at one point because I hadn't received the bill.

Um, I don't know. Do I give you my Social Security or how can you look me up?

Did you understand that? What's the problem I'm having?

having problems with my social security number,

I do mention my social security number but I'm not having problems with it.

I wonder if that's what he should use to look at my account, so number two is not right.

I do say that I'm late on paying my bill, but I don't ever say I can't pay it.

Right at the beginning, I state my problem.

Um, well, do you happen to have your account number or your group ID number?  And what’s your name?

So this is something that will happen if you're calling in somewhere where you have an account,

where they have information stored on you. They're going to want to 'pull up' your information,

that's a phrasal verb, on their computer. They might do this by searching on your account number or

some other number, some other ID, for example, your name, your address, your phone number, and so on.

So, you're calling in for customer support somewhere, after you state your issue, be prepared

to answer a question. That's going to allow them to look you up in their system.

So I give him my name and he has me confirm with my address.

Then he's able to look at that status of my account.

Let's take a minute here, friends, if you're not subscribed, to click the subscribe button and

make sure that notifications are on. Thank you for doing this, thank you for your support.

Okay, so he's looking at the status of my account.

Alright.  Let’s take a look Rachel.  One moment, please.  Looks like your policy is active.

He has good news for me. My account is active. I haven't been cancelled due to that late payment.

But there is an issue with my account. I'm going to play the next section of that phone call

and see if you can figure out what that problem is.

Um, I see we’ve received the first two months payment.  We received the, uh, let’s take a look.

And it looks like we received the payments for September and October.

Uh, so we are past due for November, which was due November first, but, um.

Did you catch the problem? I am past due. What does that mean?

I have to pay my dental premium on the first of each month in order to have dental insurance

to have that coverage. I didn't pay my November invoice which was due November 1.

This phone call was mid-November. Luckily, he already said my account was active,

so I know it hasn't been cancelled. But if you get too far behind on payments, at some point,

your account will get cancelled. I still have time to send in my November payment.

I do not want to be past due because I don't want to risk being cancelled.

Listen to this part again. I have two questions for you to answer.

When was my plan effective? That means what was the start date of my dental insurance?

And what payments have already been received?

Um, I see we’ve received the first two months payment.  We received the, uh,

Of course, we can use the month number when talking dates. So if you're hearing numbers, keep this in mind

it could be a date. My policy was effective 9-1, September first.

Uh, effective 9-1.  And it looks like we received the payments for September and October.

Did you hear that? He just answered the second question.

What payments have they already received? September and October.

Effective 9-1. And it looks like we received the payments for September and October.

Okay, I know I'm late on my payment for November.

Take a listen to the rest of the conversation. How do I want to pay?

Do I want to pay by cheque, credit card, automatic withdrawal, or automatic payment?

Can I set up automatic payment over the phone?

So, we don’t take payments over the phone.

The only other option, other than sending a check is automatic withdrawal.

Yeah.  I can email you our form.  You just fill out the form and email or fax it back to us.

We can automatically withdraw the premium on the first of every month.

This was sort of a trick question, I said I want to pay by automatic withdrawal,

and then later he called that an automatic payment, it's the same thing.

I give them my bank information and every month, they take the money they need

for my dental insurance premium, and I don't have to remember to mail a check every month.

One other option we talked about is paying over the phone.

No, I can't take care of this over the phone. Okay, so how do I set up automatic payments? Let's listen.

字幕リスト動画再生

電話英会話｜電話で簡単に英語を話す! (PHONE ENGLISH | Speak English EASILY On The Phone!)

comprehension

effective

conversation

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