Name: 07状況インタビューの質問と回答!(パス) (07 SITUATIONAL Interview QUESTIONS and ANSWERS! (PASS))
Uploaded: 2021-01-14T09:22:25.000Z
Duration: 14 min 16 s
Description: VoiceTubeの動画で発音を聞きながら英語表現を覚えよう！学べる英語：

過去形

Hi there, everybody. My name is Richard McMunn, from the career guidance company How2Become.com,

未来形

and in this next training video, I'm going to give you a whole load of situational interview

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questions and answers to help you pass your interview. So, a very warm welcome to this

tutorial. My name is Richard McMunn. That's me on the right-hand side, and in this video,

we are gonna focus entirely on situational interview questions. Please do not forget

to subscribe to the channel so you don't miss out on the videos that I'm creating weekly,

and also, if you do like this content, please give it a thumbs up. I would very, very much

appreciate that; it motivates me to do more for you. And also, in return for that, if

you tell me the name of your interview in the comments section below the video, I will

give you a list of situational interview questions to prepare for. Okay, let's get straight into

it. Situational interview question number one. "Tell me about a situation when you went

above and beyond what was required for work." So, what they're looking for here...let's

have a look at a couple of tips. So, the question is, "Tell me about a situation when you went

above and beyond what was required for work." Two tips. So, adding extra value to your role

will impress the interview panel. So, what I mean by that is it is generally rare nowadays

for an employee to do work above and beyond what is required, so this is your opportunity

to shine, and it's a great situational interview question. So, here is my suggested answer

to question number one: "In a previous job, we went through some significant changes and

the company managing director asked for a volunteer to carry out additional duties whilst

he recruited a new member of staff. I volunteered to take on the work because I knew how important

it was for the company to still function and deliver a quality service. I worked the extra

hours and duties for no additional pay. This, in turn, took the pressure off my managing

director whilst he recruited the new member of staff. After four weeks, my director managed

to find a new member of the team, and when they arrived, I helped them to integrate into

the team by showing them what their role involved. If required, I would always help out the business,

as I understand my job is dependent on the company performing well. Now, that's a great

answer because it shows you will go above and beyond what's required, and anybody interviewing

you for the role would look at that positively because they want people who are flexible

and who will help out when required. Question number two. "Tell me about a situation when

you made a mistake at work." Now, this is a really common situational interview question,

and it's a tricky one to answer, but let me give you a couple of tips about how you can

pass this question. Three tips. Number one, be open and honest and tell the interview

panel actually about a mistake you did make; don't say, "Oh, I never, ever make mistakes

at work. I never have done." Everybody does, so they're assessing your honesty here. Tip

number two, make sure you do not give an example that is a key requirement of the role. So

what I mean by that, let's say you were a car mechanic and you kept losing your tools

all the time. That's no good, because that would be a key requirement of the role. Tip

number three. Tell the panel what you learned from the mistake you made - that's important

- and what you did to improve. So, let's take a look at a sample response to the situational

interview question, "Tell me about a situation when you made a mistake at work." Here we

go. "I have only made one silly mistake whilst at work, and this was down to me simply being

complacent. I had the responsibility of packaging and dispatching customers' orders in a previous

job, and I felt I could do the job with my eyes closed, simply because of the number

of orders I had previously worked on. Now, this complacency led to me not concentrating

sufficiently one day, and I sent out the wrong order to the wrong customer, and the knock-on

effect was that a further three customers also received incorrect goods. Now, as soon

as I realized how I'd made a mistake, I informed my line manager before contacting each of

the customers to explain the issue, apologize, and then take the necessary steps to resolve

the situation as soon as possible. I apologized unreservedly to my manager and took the appropriate

steps to make sure it never happened again." So, this is a mistake where you're just being

complacent, and it does happen, but the important thing is that the latter part of that response

is that you have took responsibility for your mistake and improved. That's the important

thing. Whatever sample you give, make sure you take risk responsibility. Okay, here we

go. Question number three. "Tell me about a difficult challenge you faced at work. How

did you solve it?" Again, this situational interview question is very common. "Tell me

about a difficult challenge you faced at work. How did you solve it?" Three tips, first of

all, before the answer. Tip number one, make sure you use a specific response. So, don't

say what you would do in this kind of situation, but say what you have done. Tip number two,

be the one who volunteers to solve the problem. All managers and company directors love people

who volunteer to sort things out. Tip three, show that you care and are capable of solving

problems yourself. Here we go. So "Tell me about a difficult challenge you faced at work.

How did you solve it?" "In my previous job, I had to work in a team where it became clear

a number of team members disliked each other. Now, the impact on the business was concerning

me, simply because I did not feel we could operate successfully unless the team worked

in harmony, so I decided to try and resolve the issue. I held an informal meeting to raise

my concerns, and I encouraged everyone in the team to talk openly about how they felt.

Now, it quickly became apparent that some members of the team felt other people were

not pulling their weight or contributing positively to team projects, and the end result was a

breakdown in communications. Now, after lengthy discussions, and with me facilitating the

talks, we all agreed to hold weekly meetings so we could discuss any problems openly and

honestly, with a view to moving forward positively. The end results were very promising. The team

now works extremely well together, and the open communication has not just improved the

atmosphere in the office, but the output of the team has increased significantly." Brilliant

response. Question number four. "Tell me about a long-running project you worked on." So

this kind of situational interview question assesses your ability to work on projects,

but also that you persevere for things and get them finished; you see things through

to the end. So here's two tips for answering this question. Tip number one, demonstrate

your ability to work as part of a team, which you would generally do when working on a project.

Tip number two, show you are capable of seeing things through to the end successfully, so

you would be a completer, finisher, somebody who gets things finished. Here we go. Here's

my sample response for you. "In my previous job, I worked on a 12-month internal project

with 5 other members of staff. The project required us all to work together on creating

and installing a new customer payment gateway through the company website. Now, my role

within the team was to act as the main point of contact between the external outsourcing

companies who were involved in the project and the senior heads of department. I was

required to make sure everything went smoothly, communicate effectively with everyone involved,

and also keep the organization updated on our progress. The project was challenging,

but by remaining focused on the end goal, being resilient during the difficult periods

of the project, and by using effective communication skills, the team managed to deliver the project

well ahead of time and on budget. Question number five, "Tell me about a time you had

to persuade someone to see your point of view." This is a tough situational interview question,

but if you think about getting asked that during your interview, could you answer it?

So here's my help for you. Two tips. Tip number one, this question assesses your ability to

persuade others but it also assesses confidence levels. Do you have the confidence to persuade

somebody in your business or organization, at work, to improve the company? Tip number

two, be clever in your response to this interview question. Try and tie in your answer with

a benefit to the company. So, this is what I mean by that. Here's my sample response

for you. "Whilst at work, I had what I thought was a great idea to help the business move

forward and generate more sales. Now, the idea involved engaging more with our customers

to try and make them feel more valued, because in my opinion, if a customer feels more valued,

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07状況インタビューの質問と回答!(パス) (07 SITUATIONAL Interview QUESTIONS and ANSWERS! (PASS))

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