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  • Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

  • and in this tutorial, I'm going to go through 7 Account Manager Interview Questions and

  • Top Scoring Answers. So, if you have an account manager interview coming up, my advice is

  • to watch this video from beginning to end and make sure you take notes, because it will

  • make a huge difference to your preparation. Now, before I get into those seven account

  • manager interview questions and answers. A very warm welcome to this training tutorial.

  • My name is Richard McMunn, that's me there in the center. I've been helping people for

  • about 20 years now to successfully pass their interviews. I do that by always giving you

  • top, fresh and genuine answers to your interview questions. Please do make sure you SUBSCRIBE

  • by clicking the button below the video and then you're not going to miss out on any of

  • the weekly training videos I am uploading. We have about 200,000 people as part of our

  • community now, and many of you are successfully passing your job interviews. I would also

  • very much appreciate it if you gave the video a LIKE. That always motivates me to create

  • more for you, if I know you are enjoying the content. Thank you very much. OK. Let us get

  • into those seven account manager interview questions and top scoring answers. The first

  • question is undoubtedly going to be, tell me about yourself. We want to make sure you

  • get off on the right footing and give them a positive answer to this first question.

  • Here we go. “I am a passionate people-person who gets immense job satisfaction from achieving

  • consistently high results within my role as an account manager. With me, you would be

  • getting someone who has plenty of experience of being a totally focused account manager,

  • and also someone who is willing to get stuck in and deal with the pressure of the role

  • positively. I always continually look for ways to improve and move a business forward

  • dynamically, and I will always provide outstanding care and attention to those customers and

  • clients I am responsible for.” That is a powerful answer to the first question: Tell

  • me about yourself. You can either take notes as I progress and write down these answers,

  • or if you want to stick around, I will tell you at some stage where you can download my

  • full set of Account Manager Interview Questions and Answers. Question number two, why do you

  • want to work for our company as the account manager? Here is my suggested answer. “I

  • have chosen your company for four very specific reasons. The main reason is you have a solid

  • reputation within the industry and I only want to work for the best organizations. The

  • second reason is, I am very driven professionally, and I feel your company, with its future plans

  • and ambitions, is somewhere my skills and experience can be put to good use. The third

  • reason, during my research, it became clear that people who either currently work here,

  • or who have worked here in the past, speak very highly of your company culture. Finally,

  • to be a good account manager, you have to believe in the products and the services your

  • employee promotes and sells. As you know, you have great products and services which

  • will allow me to really excel within my role as your account manager.” Another great,

  • positive answer! Let's move onto the next question. In your opinion, what are the most

  • important skills and qualities needed to be an effective account manager? Here is my suggested

  • answer. “I believe there nine vitally important skills and qualities needed to be successful

  • as an account manager. These include being a SOLID COMMUNICATOR who enjoys putting the

  • needs of your customers and clients first. Being a very STRONG ORGANIZER and someone

  • who has good ATTENTION TO DETAIL skills.

  • You need to be a CARING person who understands the issues and the problems customers and

  • clients face. You also have to be good at PROBLEM-SOLVING; be willing to carry out all

  • of your duties and responsibilities in a TIMELY MANNER, and also stick to your wordif

  • you say you are going to do something, you have to FOLLOW THROUGH. Finally, it’s important

  • that you TAKE OWNERSHIP of situations and also be prepared to HANDLE THE PRESSURE that

  • will inevitably come with the account manager role.” What I like about that answer, is

  • you are giving a set number of skills and qualities that you think are important. That

  • demonstrates to me that you really know a lot about the role of an account manager and

  • the skills and qualities needed. Next question of your account manager interview: Give me

  • a solid example of when you supported an important customer or client who was experiencing a

  • major problem? Now, this doesn't have to have been in a previous account manager role. It

  • could have been in a customer-facing role, for example. Let me give you an example of

  • a top-scoring answer to this interview question: In a previous customer-facing role, I received

  • a telephone call from an irate customer who had been waiting for a call back from a work

  • colleague regarding an issue they had been experiencing with one of our company products.

  • I saw it as my task to take ownership of the situation, with a view to resolving the issue

  • there and then, as opposed to simply passing a message on and hoping my work colleague

  • would eventually get in touch. I quickly reviewed the case notes whilst the customer waited

  • on the line. I then apologized unreservedly for the issue, as it was clear my colleague

  • had forgotten to call them back, which was unacceptable. Whilst the customer was still

  • on the phone, I spoke to our technical department who managed to prioritize the issue and resolve

  • it there and then whilst I was on the call. The end result was, by taking ownership of

  • the situation, I was able to solve the customers issue and reduce any further stress or upset

  • they were exposed to. Finally, I spoke to my work colleague in private to explain the

  • importance of following through with customer service promises, which he fully took onboard.”

  • Now, what I want to quickly do is show you how I've structured the answer. I have started

  • off and I've told the interviewer the SITUATION I was in. I then went on to explain the TASK

  • that needed to be done. I then go into detail about the ACTION I took, and I finished off

  • with the RESULT. That process for answering behavioral type interview questions, is called

  • the STAR Technique Situation, Task Action and Result. It's perfect for responding to

  • any kind of account manager behavioral type interview question. What I also like about

  • that answer, is at the end, you are speaking to the person who made the mistake. You are

  • making them aware that they need to change their behavior to make sure that the customer

  • service is up to the required standard. Let's move on to the next account manager interview

  • question. This comes up common during account manager interviews. How do you manage stressful

  • work situations? As an account manager, as you and I know, you will be under stress at

  • times; under pressure. How do you deal with it? Here is my suggested answer. “First

  • and foremost, I think it’s important to state that I am someone who actually prefers

  • to work under pressure. I prefer the type of situations when youre trying to complete

  • lots of different tasks, respond to numerous questions and queries and also have to solve

  • problems and issues for people in a timely and professional manner. In respect of how

  • I manage stress, the first thing I do is to make sure my workload is organized and prioritized.

  • I have clear timescales for completion of all tasks, and in what order they need completing

  • in. I also, whenever stressful situations come about, remain calm, have a clear and

  • concise plan of action and always remember to maintain professionalism and to use my

  • experience and expertise to work through all tasks as fast as possible, and to the highest

  • standards achievable.” That shows that you prefer to work under stressful situations

  • and you have a process for handling them, and most importantly, in the center there,

  • you are saying that your workload is organized and prioritized, which is very important for

  • managing and dealing with stress at work. Next question: What would you do within the

  • first 30 days of starting as our account manager? Again, this is a very common interview question

  • during account manager interviews. We want to have a plan in place already, before you

  • go to the interview, of what you will do in the first 30 days of starting. Here is a great

  • answer to this question. “If I am successful, I already have a 30-day plan in place of what

  • I want to achieve. Within the first few days, I will get a full brief from you, the senior

  • management team, on what it is you need me to focus on within the role. This will include

  • making sure the work I carry out is fully-aligned to your financial and commercial objectives.

  • Then, I will set to work getting to know the team, developing a thorough understanding

  • of your products and services and also setting targets for myself in regard to account manager

  • performance. I will then start to build positive relationships with both customers and clients,

  • and also other internal departments within the organization, as I see this as an important

  • part of me being able to complete by objectives as your account manager.” You can pause

  • the video if you want and take note of that answer because that's very strong, because

  • you have a plan in place. And also, what I like about that response in particular, is

  • you are saying this will include making sure the work I carry out is fully aligned to your

  • financial and commercial objectives. I can pretty much guarantee the other competitors

  • at the interview won't say anything like that at all! But that is a positive thing to say

  • in your answer to that interview question. Next interview question. How would you deal

  • with a challenging client or customer as the account manager? Here we go. “I would effectively

  • deal with them in exactly the same way I would do with all customers and clientsby being

  • totally professional, accommodating and literally bending over backwards when needed to resolve

  • any issues they had, and also making sure their specific needs were met. As an account

  • manager, it’s really important to build strong relationships with customers and clients,

  • and I would utilize effective communication and interpersonal skills to make sure I was

  • able to deliver on my promises, and also provide the best possible service achievable for them.

  • I believe that, if you take the time to listen, build strong, long-lasting relationships with

  • all clients and customers, and put in the extra effort to meet their needs when needed,

  • you will definitely reap the rewards in the long run.” Next question. Well, actually,

  • weve reached the end. Sorry! We managed to cover all seven of them. I was enjoying

  • that! If you would like to download my full set of Account Manager Interview Questions

  • and Answers, you can click the link at the top right hand corner of the video or go through

  • to my website PassMyInterview.com. As I say, you can either download those slides and all

  • of my answers to those account manager interview questions by clicking the link there in the

  • top right corner, or you can watch the video again and slowly take notes as you progress.

  • I hope enjoyed that? Please don't forget to SUBSCRIBE. Thank you very much. I do genuinely

  • appreciate your support on this channel, and I want as many of you to pass your interviews

  • as possible. Thank you for watching. Have a brilliant day and I wish you the best for

  • passing your account manager interview. Thank you very much.

Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

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アカウントマネージャー面接の質問と回答(キーアカウントマネージャー面接をパスする方法 (ACCOUNT MANAGER INTERVIEW QUESTIONS & ANSWERS (How to PASS a Key Account Manager Interview))

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    林宜悉 に公開 2021 年 01 月 14 日
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