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  • Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

  • and in this tutorial, I will teach you how to pass a sales assistant interview. If you

  • have a sales assistant interview coming up, regardless of which company it is for, please

  • do make sure you watch this tutorial from beginning to end, because I promise it will

  • make a huge difference to your preparation! Before I give you those sales interview questions

  • and the answers, a very warm welcome to this training tutorial. My name is Richard McMunn.

  • That's me there in the center. I've been helping people for about 20 years now to pass their

  • interviews and I always do that by giving you top-scoring answers, which I will do very

  • soon! Please do make sure you SUBSCRIBE to the channel by clicking the red button below

  • the video, and then you won't miss out on any of the weekly training videos I upload.

  • And I would also very much appreciate it if you gave the video a LIKE. Thank you very

  • much. That tells me you enjoy the content and I will then spend more time creating it

  • for you. OK. Let's get into those sales assistant interview questions and answers. Please do

  • take notes as I progress. The first interview question that we need to prepare for is, tell

  • me about yourself and why you want to become a sales assistant? So my tip for answering

  • this interview question highly is, in your answer demonstrate you are a positive, enthusiastic

  • and self-motivated person, because these are the key qualities needed to become a great

  • sales assistant. Let's take a look at a high scoring answer to that interview question:

  • Tell me about yourself and why you want to become a sales assistant? “I am a very upbeat

  • and positive person who enjoys both working as part of a team with others, and also on

  • my own. I would consider myself a people-person, who enjoys helping others through great customer

  • service. I want to become a Sales Assistant because I feel the qualities and traits that

  • are needed to excel in this type of role, are the ones I naturally possess. For example,

  • I am self-motivated, which means I need little supervision and I also learn things quickly,

  • meaning you won’t need to spend lots of time training me up. I will always be positive

  • whilst in the role, and I enjoy taking care of people through answering their questions,

  • and also looking at ways to provide the rights products and services for them, based on their

  • individual shopping needs.” That is a brilliant answer. It's very positive and it is confident

  • in regard to you telling them about yourself, but also WHY you want to become a sales assistant.

  • So that gets you off, up and running during your sales assistant interview, and it gives

  • you great levels of confidence to move forward. The next sales assistant interview question

  • I want you to prepare for is, why would you like to work for our company as a sales assistant?

  • Now, I can pretty much guarantee that this interview question will get asked during your

  • sales assistant interview. So we need to make sure we provide a brilliant answer to it.

  • Now, my tip when creating your answer to this question is to focus on their products, their

  • services and also their customer service standards in your answer. The aim when answering this

  • question, is to show you have the same customer service standards as they already have. OK,

  • now here's how to do it. Here’s a really good answer to the question, why would you

  • like to work for our company as a sales assistant? “The main reason I want to work for your

  • company as a Sales Assistant, is because in order to be effective in this role, you have

  • to have confidence in the products and services you are selling, and you also have to back

  • those products and services up with great customer care. Having carried out some research

  • before applying for this Sales Assistant job, it is clear the products and services you

  • offer are to a very high standard. In addition to this, the customer service values you operate

  • by, mean I can go about my duties with professionalism and confidence.” So that is quite a clever

  • answer, because what you are doing there is aligning your own high standards with the

  • standards expected by the company, and that is the reason why you want to work for them

  • as a sales assistant! Let's take a look at another sales assistant interview question.

  • What does CUSTOMER SERVICE mean to you now? This is a much tougher interview question

  • to answer than it first appears. So you might look at that and think customer service is

  • all about just looking after the customer. But there are many different aspects to great

  • customer service and we need to make sure you cover all of them in your answer. Here

  • is my suggested response to the interview question: What does customer service mean

  • to you? “To me, customer service means many different things that all come together to

  • MEET THE NEEDS of the customer. Customer service means WELCOMING THE CUSTOMER into the store,

  • making them feel WELCOME AND VALUED, ASKING THEM QUESTIONS to help them choose the right

  • products or services, and also being on hand to ANSWER QUESTIONS and FACILITATE THE SALE

  • where needed. Customer service is also about providing the same HIGH LEVELS OF SERVICE

  • after they have made the purchase, and also following up for FEEDBACK to see what they

  • felt about their experience with our business. My role as Sales Assistant, apart from MEETING

  • THE NEEDS OF THE CUSTOMER, is to encourage REPEAT CUSTOM time and time again by making

  • the CUSTOMERSEXPERIENCE a memorable and pleasurable one whilst in the store.” So

  • that is a really GOOD ANSWER and it shows that you know all of the different key aspects

  • to customer service. And one of the reasons why that will make you the standout candidate

  • during your sales assistant interview, is because all the other candidates will say

  • customer service means taking care of the customers and, you know, asking them questions

  • and that would be it. But you are applying a high level of professionalism to your answer

  • there by listing all of those things that I have just mentioned. The next sales assistant

  • interview question I want to tackle is, where do you see yourself in five years time? Now,

  • generally, sales assistant positions have a high turnover. So this is a sort of a trick

  • question because in my opinion, the employer or the hiring manager wants to see whether

  • or not you are the type of person who jumps from job to job. Now, remember, they have

  • to train you up in the role, so they will want to see some kind of return on their investment,

  • if they are going to hire you. My advice is not to say I plan to be with you for six months

  • and then I'm going to move on. I would not say that because I don't think you will get

  • the job if you do say something along those lines! Here's what I would say to the sales

  • assistant interview question: Where do you see yourself in five yearstime? “I actually

  • see myself still working for you, either in the same role, well-respected by my manager

  • and work colleagues, or even having gained advancement to a more senior level within

  • the team. I am not the type of person to go jumping from job to job, so providing you

  • are happy with my performance, which I feel you will be, I plan to still be here working

  • for you. I’d also like to see myself helping train up newer sales assistants who join the

  • company in the future and be able to pass on my experience of working for the company.”

  • My opinion is, that answer demonstrates you're planning to stay with them. You may not do,

  • but you are saying to them that you are planning to stay with them. And therefore, if I was

  • going to train you up, I would feel quite confident that you were going to stay with

  • me and I would see a positive return on my investment. The next sales assistant interview

  • question I want to prepare for is, who is the most important person in our company?

  • This question gets asked quite a lot during sales assistant interviews, and most candidates

  • will say the most important person in the company is the chief executive officer, the

  • company owner or the managing director. It is not! This is my answer to the question:

  • Who is the most important person in our company? “The most important person in the company

  • is the CUSTOMERbecause without the customer and their repeat business, there would be

  • no company or business and I would not be here today applying to become a Sales Assistant.

  • That is why it is so important to always provide brilliant service and meet the needs of every

  • customer who enters the store. Customers have lots of choice when buying products or services,

  • so it is very important that the Sales Assistant makes their experience in store a positive

  • one.” That is a clever answer, because you are not just saying it's the customer, you

  • are demonstrating WHY the customer is the most important person in a company. Let's

  • take a look at another question. Don't forget, if you are enjoying this, please don't forget

  • to SUBSCRIBE so you don't miss out, and I’d very much appreciated if you hit the LIKE

  • button. Thank you very much. Why should we choose you to work as our sales assistant?

  • So they are assessing here why you are the standout candidate. In your answer to this

  • sales assistant interview question, list the qualities you have that make you the standout

  • candidate. Here we go. “You should hire me because the skills and qualities I have

  • are a match for the person specification of a Sales Assistant. I am hard working, conscientious,

  • customer focused, a good communicator and I will always look for opportunities to upsell

  • to your customers, hence brining in additional revenue for your business. I also understand

  • and appreciate that, for your business to continue to be successful, I will need to

  • provide brilliant service at all times and encourage customers to come back to the store

  • time and time again in the future.” That is a great answer, because you are listing

  • the skills and qualities that you have. You are also showing a level of commercial awareness

  • which is attractive to any employer. I can pretty much guarantee you will be the only

  • person that demonstrates a level of commercial awareness if you use that answer. So you are

  • saying at the end, I understand and appreciate that for your business to be successful, I

  • need to provide brilliant service at all times and encourage customers to come back to the

  • store. Let's have a look at another question. Talk me through what you would do if the changing

  • rooms were full and there was a queue of people waiting to try and clothes? So when answering

  • this question, prove you have the ability to think on your feet and TAKE OWNERSHIP of

  • the situation. Now, a lot of people will say, I would ask my manager or my supervisor for

  • advice on what I need to do, but there's a very simple way of answering this question.

  • Here it is. “I would tell the customers they had the option of purchasing the clothes

  • and then taking them home to try them on. If they were not suitable at home, they could

  • then return to the store for a refund or an exchange within the refund time period.”

  • You know, you could even add on the end that they could return when it was a quieter period.

  • So that is a great answer and it shows that you're taking ownership! And that's the point

  • of this interview question. They are seeing whether you will come up with a solution,

  • whether it's right or wrong, or whether you will say, I will ask my supervisor for assistance.

  • So that's the correct way to answer that. Now, if you would like my sales interview

  • questions and answers guide, which is perfect for sales assistant jobs, CLICK THE LINK in

  • the top right-hand corner of that video. There is also a guide for retail as well, which

  • is a sales assistant. So take a look at both of those guides or go through to my website

  • PassMyInterview.com. They are loaded with top-scoring answers like the ones I've just

  • gone through to help you pass your sales assistant interview. I hope you've enjoyed that. Please

  • don't forget to subscribe and hit the like button. Thank you very much. Sorry to keep

  • going on about it, but that tells me then you enjoy the content and I will always create

  • lots for you on a weekly basis. Thank you for watching. And I wish you all the best

  • to passing your sales assistant interview. Have a brilliant day!

Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

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A2 初級

SALES ASSISTANT(販売員)の面接の質問と回答! (SALES ASSISTANT Interview Questions & Answers!)

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    林宜悉 に公開 2021 年 01 月 14 日
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