My name is Richard McMunn from the interview training company How2Become.com, and in this

tutorial I am going to teach you how to pass any kind of interview whatsoever.

It does not matter what interview you have got coming up, I promise you if you watch

this video from beginning to end, you will be fully prepared, and you will be far more

likely to succeed.

OK, before I get into the top ten tips, welcome to this tutorial.

My name is Richard McMunn and as I say, in this video I'm going to teach you how to pass

any interview.

And in particular, I'm going to give you my top 10 tips for success.

I have been interviewing people like you for many, many years and I know what it takes

to pass interview.

So, like I say, watch it from beginning to end and you're going to love all of these

tips!

Don't forget, please do SUBSCRIBE to my channel by clicking the red button below this video.

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OK.

Let's get straight into it.

Tip number one for your interview training tutorial.

Now there are three types of interview questions that you need to prepare for.

Now I am going to give you a list of 10 interview questions that you should prepare for, but

we need to break them down into three different types.

Now first of all there are MOTIVATIONAL type interview questions, and these assess the

reasons why you want that particular job and what you can bring to the role.

So, we are going to prepare for some motivational interview questions.

We will also prepare for the second type of interview question, which is SITUATIONAL or

BEHAVIORAL type interview questions.

These are more complex to answer but they basically assess your previous experience

where you undertook similar tasks which are relevant to the role.

So, for example, if you are applying for a job where there is a requirement to deliver

excellent customer service, one of the situational questions could be “Can you describe a situation

when you provided outstanding customer service?”

And there is a way to respond to those questions which I will disclose during one of these

tips.

There are also KNOWLEDGE-BASED interview questions.

Now these assess what you know about the job you are applying for and also the company

you are being interviewed for.

So, they might say to you “What do you know about our company?”

“Can you tell us what you know about the job description?”

So, we need to make sure you are prepared for the three different types of interview

question: motivational, behavioral and knowledge-based.

So, tip number two is answering the TELL ME ABOUT YOURSELF?

interview question.

Now this is most probably going to be the first interview question that you get asked

at your interview.

Therefore, you need to get off on the right foot.

So, if you know that this is going to be the first question surely it makes sense to prepare

fully for it because that then gets you off on the right foot and it will increase your

confidence for the rest of the interview?

Now a really important tip when answering the Tell me about yourself question: make

your answer work-specific.

So, talk about what you're like at work.

Don't talk about what you're like at home because they are not interested.

Most people will talk about what they do at home, but the interview panel are not interested.

So, here's a sample answer to the “Tell me about yourself?” interview question – “I

am a hardworking, enthusiastic and confident person who continually looks to improve professionally

and personally.

Having studied the job description in detail, I believe I have the skills the qualities

and the attributes to become an exceptional employee for your company.

I enjoy working as part of a team and have plenty of experience in collaborating with

other employees to successfully complete difficult and time-sensitive tasks.

I understand you are probably interviewing lots of people for this job today.

However, I feel that if I am given the opportunity to show you what I can do in this role, you

will not be disappointed.”

So that is a great answer!

It gets you off on the right foot and you can use that for any interview where they

ask you the question first of all: “Tell me about yourself?”

Okay.

Tip number three: when you are responding to the interview questions use POWER WORDS.

Now I cannot emphasize enough how important it is to be positive during your interview.

So, ‘power words’ will resonate positively with the interview panel and they will leave

a lasting impression, once you walk out of the interview room.

So, examples of power words include: I'm an enthusiastic person.

I am motivated.

I am loyal, and I am trustworthy.

I am professional and conscientious.

I am self-motivated.

I have respect for confidentiality.

I am a team worker.

I am flexible.

I continually look to develop.

I am open to change, and I am organizationally aware.

So, the final two, they're open to change which means that you are open to anything

changing in the organization and a lot of employees, and a lot of employers, want that

now for their employees to be open to change.

And I'm talking there about being organizationally aware.

What I mean by that is you are well aware that that company needs to improve, be innovative

and develop, if it is to succeed!

I will use being organizationally aware in a sample response which is coming very soon,

so tip number three is use POWER WORDS in your responses to the interview questions.

Tip number four.

The reasons for leaving your previous job.

Now, you are likely to get asked the question which goes along the lines of: “Why are

you leaving your current or previous employer?”

Now a word of warning, do not under any circumstances be disrespectful of your previous employer

and there is a reason for that.

Now a lot of people leave their jobs because they are not happy.

They might not get in with their boss or for some other negative reason, but don't mention

it, OK please.

Because it comes across negative.

If you are an interviewer, you are less likely to take them on but instead say this to the

reasons for leaving your job interview question.

“I really enjoyed my time with my employer but I'm now ready for a new and fresh challenge

where my skills and attributes are put to their full use.

I feel I have so much to offer and I'm looking forward to working with a new and innovative

company and also becoming an integral member of an exciting and motivating team!”

Now that is a great response!

And it is also safe, but you will see there that I've used POWER WORDS.

I've spoken about new, innovative, being an integral member of the team, you're excited

and you're motivated, and that comes across really good.

And this is important.

Try reading out that statement whilst you are smiling, and it will come across really

positive.

Tip number five: prepare for the following 10 interview questions to any interview, OKAY.

These should be the bedrock of your preparation.

So: “Tell me about yourself?”

I've already given you a sample response.

“What can you tell us about our company?”

“What skills do you have that are a match for the job description?”

“Where do you see yourself in five years’ time?”

“What are your strengths?”

“What are your weaknesses?”

“Describe a time when you worked as part of a team to complete a difficult task?”

“Describe a time when you delivered excellent customer service?”

“Describe a time when you changed how you did something, following feedback from someone

else?”, and “Why should we hire you over the other applicants?”

Now these two questions here are what are called situational or behavioral interview

questions.

I mentioned this at the beginning of my tips and I said that there is a specific way to

respond to these questions.

Now, when you respond to those questions, use the STAR technique.

Okay, so the STAR technique should be used when answering situational or behavioral type

interview questions.

So, these questions are: “Describe a time when you worked hard whilst under pressure?”

“Describe a time when you had to change direction during the middle of an important

team task or project?”

Now the STAR technique stands for SITUATION, TASK, ACTION and RESULT, so you start off

with your answer to the interview question explaining what the situation was that you

were in.

Then you tell the interview panel the task that had to be done.

Then you tell the interview panel what action you took and what action other people took

and then you tell them the results of your actions.

Now if you follow Situation, Task, Action, Result, that means that you are providing

evidence of where you meet the assessable competencies and that's the way to pass the

interview.

Now here's a sample response where I utilize the star technique, just to show you exactly

what I mean.

So, the question is “Describe a time when you adapted to change within an organization

situation?”

“In my previous job we had been conducting our business a certain way for many, many

years.

A new young manager came into the team and decided to change everything.

Many people found the change difficult to accept but I decided to embrace it fully and

support my manager in the process.

I felt it was my job and the job of the other employees to embrace the change and make it

work for the sake of the business.

While some people may not like change I actually think it's a good thing.

I started off by listening to my manager during the initial team meeting and asked her some

questions about the new methods of working.

I contributed to the meeting by pointing out a few potential problems that might occur

with a new way of working.

My manager took on board some of the suggestions I made and tweaked her plan slightly to suit

all of the team started to work towards a new way of thinking.

Some people voiced their dissatisfaction about the new way of working.

I took this as an opportunity to explain to them the potential benefits of working this

way and encourage them to embrace it.

The result, after four weeks of work towards a new plan, we all started to see some positive

changes within the organization.

People even started commenting on how they liked the change that our manager had made.

Overall the change was a success and whilst initially uncomfortable for some the organization

has improved significantly as a result.”

That is a great comprehensive response using Situation, Task, Action, Result!

Tip Number 7: Do not put yourself down during the interview.

When I've interviewed people before, this happens a lot.

They make excuses; don't do it.

There's no need to.

Now of course you will be nervous during the interview.

That's OK.

That is absolutely fine.

But do not say anything negative in your interview or anything that puts you down because remember

the interview panel don't know you.

So yes, try and be as confident as you can, smile and have the confidence in your abilities,

because confidence is attractive.

Have the confidence in your abilities and don't say things like “I'm actually really

nervous!”, because if you think about how that comes across, you start in the interview

and you are nervous.

You are getting off on the wrong foot.

They understand you will be nervous.

It's good to have some nerves.

Don't say also, I hear people say this, “I don't have much experience”, but you know

don't say it!

Do not say that under any circumstances; be confident and don't forget to use those power

words in your responses.

Tip eight: at the end of the interview ask these two questions.

Question number one.

So, they will say to you at the end of the interview, do you have any questions for us?

Make sure you ask two questions, and these are really good ones.

“Who is your biggest competitor and how could I help you to better them in this role?”

So, you are asking an intelligent question.

You're saying “Who is your biggest competitor and how can I help you to better them in this

role?”

So you are already thinking about helping them.

Question number two: “I noticed on your website you have recently launched a new product.

Has it been successful?”

So, go on the website of the company you are being interviewed for and have a look at their

latest product or service and ask them a question about it, because that shows you've done your