My name is Richard McMunn and welcome to this tutorial, which is my Top 21 Interview Questions

for 2020!

So, the year 2020 is upon us and these are the questions that are being asked right now

across all job interviews.

I can assure you, if you watch this tutorial from beginning to end, not only will you know

the interview questions that you're going to be asked, I'm also going to give you some

great tips for scoring highly, beating the competition and above all, passing your job

interviews.

Before I get into those top 21 interview questions, a very warm welcome to this interview training

tutorial.

My name is Richard McMunn.

That's me there in the center, the bald chap!

I've been helping people for about 20 years now to pass their interviews.

And as I say, in this tutorial, we're going to focus on the TOP 21 INTERVIEW QUESTIONS

and tips to make sure you pass.

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Thank you very much.

Okay.

Let's get straight into it.

Take notes as I progress - there is plenty to go through here.

First question.

Interview question number one is” TELL ME ABOUT YOURSELF?

So, that is this is going to be the first interview question.

You walk into the interview room, you sit down.

They say, welcome to the interview.

So, start off and tell me about yourself?

How do you answer that question?

Here are some tips.

Make sure you focus purely on your work abilities.

Don't talk about what you get up to outside of work.

They are not interested - focus purely on your work abilities, and use powerful words

and phrases in your answers, such as “I am hard working”, “I'm enthusiastic”,

“I'm committed and professional”.

Use those keywords and phrases to score highly.

Tell them why they should hire you.

You could say – “You should hire me because I will learn the job quickly and I will start

contributing positively to the team in as fast a time as possible.”

So that's the first interview question.

The second one, interview question number two is…

WHY DO YOU WANT TO WORK FOR US?

Why have you chosen our company?

Why do you want to work for us?

Here are my tips for answering this to score highly.

Focus on three things during your answer to this interview question.

Say the fact they have exciting plans for the future appeals to you.

So you've gone on their website.

You can see they are a highly-trusted and respected company and they have exciting plans

for the future, and you'd like to be a part of those.

Say the fact that they have a ‘strong reputation’ in the industry is also appealing to you because

you have high standards and also the fact you feel your skills, qualities and attributes

will be put to good use whilst working for them.

So, when they say to you, why do you want to work for us, you can say, “Well, I want

to work for you for three specific reasons.”

and then tell them those three reasons.

Next question.

Interview question number three: “What are your strengths?” or “What are you good

at doing?”

We need to give them strengths which are appealing to them.

So how do we answer that?

Make sure you read the job advert or the job description prior to going along to the interview,

and then match your strengths to the ones that are listed there.

So, for example, if one of the key requirements for the role you're being interviewed for

is to work as part of a team, say one of my strengths is I'm great working with other

people to complete difficult tasks on time, or let's assume one of the key requirements

of the role is delivering customer service.

You can say, I'm great at always putting customers first and I will go out of my way to do a

great job for them.

So, that's the first tip - read the job advert and then list your strengths with the ones

that are on there.

A great strength to use if you are struggling to find one is, you know, my strength is my

ability to take on and complete multiple tasks whilst I am working under pressure.

That's very attractive to any hiring manager or employer.

Another great strength is your ability to always put the customer first.

And also, it is important that you understand how important customer service is to the success

of their company.

Essentially, if businesses don't have customers (and returning customers), they will go out

of business and you as an employee have to deliver great customer service.

Next question.

Question number four: WHAT'S YOUR BIGGEST WEAKNESS?

Guaranteed to be an interview question during your interview!

But again, we have to be very careful how we answer this question.

So here's some tips.

Make sure you do actually give a weakness.

So I've been in interviews before where I've interviewed people and say: What's your weakness?

They say, I don't really have any weaknesses.

Those people who say that, they are not being truthful, we all have weaknesses.

However, the two important things here are the fact that you are aware which weaknesses

you have, and also what you are doing to rectify them.

Do not give a weakness that is a match for the job description or the person specification.

Look at the job advert and if you have to work under pressure to complete difficult

tasks, then don't say: “Well, my weakness is I'm not very good at working under pressure.”

Because you will not get the job!

So, my favorite weakness to give in this kind of scenario where you're responding to the

interview question, what are your biggest weaknesses?

I would say: “I have been criticized before in the past for my inability to say no to

people.

I'm usually the first person to volunteer and put my hand up to do additional tasks,

and I sometimes get overloaded with work.”

If you said that to me, yes, that is a weakness because you can't say no.

But if you're working for me and you're always going to say “yes” to jobs, that's very

attractive to me as an employer; I would want you working for me.

Question number five, WHERE DO YOU SEE YOURSELF IN FIVE YEARS’ TIME?

There is one specific reason they want to ask you this question.

Only one reason.

They are going to be spending time, investing money and resources training you up in the

role, and then if you leave within 12 months, they've got to find someone else.

And it's not easy to find the right person, going through a recruitment selection process.

So they want you to stay there for a long period of time.

When you're answering this question, you have to say you're going to still be working for

them.

That's very important.

Say you expect to be competent in the role and well-respected by your work colleagues,

supervisors and peers.

So if they said, where do you see yourself in five years time, I would be saying, “Well,

first of all, I still expect to be working within this role and to be competent and well

respected by my work colleagues, managers and supervisors.”

I would also then go on and say: “I would also be willing to help train up other people

in similar roles to this one, due to the length of time I will have been here and also the

experience I would have gained within the role.”

So that would be my model answer to that question.

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Thank you.

Question number six of our top twenty one interview questions for 2020.

Why do you want to leave your job?

Difficult question, but there is an easy way to answer this.

So, why do you want to leave your job?

Here are some tips.

Do not, under any circumstances, criticize or be disrespectful to your work colleagues

or your manager.

Don't say I want to leave my job because I just don't get on with the team, or they don't

understand me.

There is a better way to answer this.

A good thing to say is…

“Basically I am now ready for a new challenge where my skills and qualities are going to

be put to good use.”

So, you will leave your previous job on good terms and with fond memories of the great

things you achieved whilst with your previous employer.

You have to put yourself in the shoes of the interviewer.

What do they want you to say?

That's the key tip for passing any interview.

If you were interviewing me and you said, why do I want to leave my job?

And I said I didn't really get on with my boss.

You don't know the circumstances surrounding that situation, or all you hear is me being

negative.

OK, so we need to avoid that at all costs.

Interview question number seven.

When have you delivered excellent customer service?

So, this is a behavioral type interview question, a tough interview question.

My advice is to make sure you give a SPECIFIC EXAMPLE of when you have delivered great customer

service, and you do that by using what's called the STAR technique.

When you construct your answer, use SITUATION, TASK ACTION and RESULT.

I'll give you an example of that in a second.

So, here is my sample answer to the interview question: When have you delivered excellent

customer service?

Here we go.

“Whilst working in a previous job, I helped a customer who was having problems choosing

a product specific to their needs.

I spent time explaining the products we had available, and which ones in my opinion, would

be most suited to their needs.

Although it took me longer than usual to deal with the customer, I felt it was important

to provide outstanding customer service in line with my employer’s customer service

values.

Once I had finished helping the customer, they thanked me for the time I had taken ensuring

they got the right products and they then went away and left a positive review online.”

That's a specific scenario utilizing situation, task, action and a positive result at the

end.

Interview question number eight.

What would you do if you didn't get on with someone within your team?

This is pre-empting some form of conflict.

What would you do if you didn't get on with someone in your team?

Now, some people will say, well, to be honest, it wouldn't be my problem.

It would be their problem.

I get on with everybody.

I would just leave them and just get on with my job.

That's not what you want to be saying here!

How do you answer this question?

First and foremost, be the better person.

Say you would tackle the situation positively with a view to resolving any conflict quickly.

Now remember this.

The aims and goals of your employer, the company you are working for, must always come first.

Any form of conflict in the workplace is counter-productive.

It's negative.

So, you should be the one who sorts it out quickly.

Now, if you can't sort it out, you would always act with professionalism at all times, and

you do all you could to get on with the person for the sake of the team.

The important thing here is to always put the team first and the company you are working

for.

Question number nine of our top twenty one interview questions for 2020.

How do you handle pressure?

Some people can't handle pressure.

The way to handle pressure is to understand what it is and how to prioritize your task.

Say…

“I understand that pressure is all part and parcel of everyday working life, and I

actually perform really well whilst I'm under pressure.”

And then the best way to work under pressure is to follow these three things.

Number one, say I priority prioritize which tasks are the most important ones which I

need to do first.

Then I will draw up a list of priority tasks and by what time and date they have to be

completed by.

And then number three, I will work solidly and put in the extra hours if needed, to get

the task done, within the set timeframe.

That shows you have a logical approach to handling pressure in the workplace.

Interview question number 10.

Why should we hire you?

This is sometimes posed in a different way.