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- Just naked outside the store,
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she's rubbing herself all across the windows.
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Everyone is just staring at her and you're just like
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"What do you do?"
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- Hi, my name is Brian Molina.
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I am a former Apple employee.
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- Hi my name is David, I am a former Apple store employee
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of about three years.
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- Hi my name is Glory and I currently work at Apple
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and I have been for like the last year or so.
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- And today we're gonna be sharing our horror stories.
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So I used to work at the store back in Miami.
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And we had a lot of people from Brazil, Colombia,
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or South America, Central America,
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that would come and buy phones in bulk.
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So one time this customer came in, he had his family.
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And he bought five or six iPhones at one time,
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as they usually do.
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And they paid with $100s.
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Now we have these pens in our registers that obviously
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we use to check.
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For some reason it cleared.
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Once the end of the day came
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and they start counting the money
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they notice on the back the numbers were off.
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And it came back as fake.
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So I was getting in trouble,
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and I said, "I did everything correct.
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"We double checked it, everybody counted it,
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"it was good."
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So that happened once and I believe it happened
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to somebody else as well.
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It wasn't fun, wasn't a good experience.
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We did end up finding out who it was
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'cause they had done it before.
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I'm glad that was handled and taken care of.
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I guess the moral of the story would be
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just don't use fake money, at all.
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- So this was definitely one of my
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most uncomfortable retail experiences at Apple.
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It was a very slow day at the store
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and this gentlemen comes over to me
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and he goes, "Hey, I have some questions about the iPads,
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"could you help me out?"
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So I go to the iPad table,
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and I go directly to like the 12.9 Pro,
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the really big one.
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I had already sensed that something was kind of off,
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because if you've ever been in an Apple store,
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all the screens on the devices have like a screensaver
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that's always going off on them.
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But the whole table of iPads,
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all the screens were like black.
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I'm like, "This is kind of weird."
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So I'm like describing the iPad to him
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and I go and I just like press the home button,
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and there was a human being of the female persuasion
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and it was a photograph of her from like
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this upper perspective,
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one of these like upside down peace signs like on her
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shenanigans.
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And so it was just that right across the screen.
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And so I kind of like scrambled to reach up,
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hit the power off button.
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And the man kind of looked at me a little horrified.
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And I was like apologizing to him,
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I was like, "Let's just move on."
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So we move over to the opposite corner,
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turn on that one, same thing.
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I was like this whole table it's been rigged.
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I'm being bamboozled right now.
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So I turn it off.
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And I was like, "Maybe we'll go to a MacBook."
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I was uncomfortable that entire interaction after that.
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I was like, "Sir, I think it's best if you leave
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"and I go to the back and cry,
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"and we just call this one a day."
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- [Producer] Did the customer end up buying anything?
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- He left (laughs) yikes.
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He ended up leaving with an iPad case
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and he decided to order the iPad online.
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So the sale was made, just in a different way.
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And I think I know who it was too.
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'Cause there was this bratty teenager
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with like a skateboard in the corner.
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He was just pretending to use the headphones.
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So, if I ever catch you,
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I don't work at Apple anymore so I'm coming for you.
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Can I say that?
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Just kidding.
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(horror music)
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- So my store is actually really, really, really big
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and there's a huge glass wall in the entrance.
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A lot of the transient homeless community comes in
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and out of the store.
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They use our computers and then leave when they can.
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And sometimes because they are in the store a lot,
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some people are a little crazy.
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And this is a story about this one crazy lady.
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She's been in the store a few times,
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so no one paid attention to her.
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But she comes in the store and she's like,
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"Oh, Apple has been hacking my account
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"for the last five years."
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And whenever someone comes in and says that,
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they're automatically crazy because
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Apple doesn't really care about your account.
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And so in this time she escalates a little bit
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and starts yelling really crazy profanities
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and then all of a sudden she starts spitting
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on one of our computers.
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So security then physically grabbed her
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because she was like fighting them
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and they kicked her out of the store.
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And so it kind of dies down a little bit.
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And so then she's outside again
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and you can hear her screaming.
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She's causing a lot of attention to her outside
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of the store.
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And mind you, huge glass building,
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so we all can see her.
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And then all of a sudden this woman starts stripping.
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This woman starts taking off all of her clothes
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and now she is butt ass naked.
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And everyone is just staring at her and you're just like,
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"What do you do?
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"What do you do in that situation?"
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So the managers are like frantic, freaking out.
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And they call the cops and then the cops come
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and she's still fighting them.
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And then they arrest her and then it's like
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nothing ever happened.
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And that's it. (laughs)
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It was like within the first few months
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I started working there, so that was like
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my real introduction to working at Apple.
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- [Producer] Did you hear anything about her afterwards?
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- No, she just disappeared from thin air after that.
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It was business as normal.
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No one ever heard from her ever again.
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Who knows where she could be, no idea.
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- [PA] What if she's naked in front of the Samsung store?
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(laughing)
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- She could be, I don't know.
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(intense music)