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  • Your team member comes to you with a problem. Do you...

  • A) Give them the answer so they can solve it more quickly?

  • B) Ask them questions so that they can solve the problem themselves?

  • Or C) Turn off the lights and hide under your desk, because you have your own work to do?

  • Even though you told your team members you had an "open-door policy."

  • Did you know that people are more likely to commit to and remember solutions they help create?

  • So, while it might be faster and certainly easier for you to just give them the answers,

  • Asking questions is what's going to help them find the solutions themselves.

  • But what questions?

  • Here's a model you can use to help your team members GROW.

  • Try the GROW model of questioning.

  • G stands for Goals. Questions like, "What does success look like?" "What do you want to accomplish?"

  • R stands for Reality, or current reality. What do we know to be true? What barriers do we have in our way?

  • O stands for Options. So what possibilities do we have that we could consider?

  • And finally, W is Will do. What will you do next to take action?

  • Using this model to help your team members problem-solve not only helps them

  • develop their confidence and their competence. It also helps you increase your capacity.

  • And who doesn't want more capacity?

  • Here is your challenge: The next time somebody brings you a problem they need help solving,

  • instead of just giving them the answer, I want you to ask them questions using the GROW model.

  • What are their Goals, Reality, Options, and what Will they do?

  • Share your experiences in the comments below, so we can learn from you, and you will help us GROW!

  • And remember, play fully brave!

Your team member comes to you with a problem. Do you...

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A2 初級

マネージャーの1分2秒!- チームメンバーの問題解決を支援する (Manager Minute or Two! - Helping Team Members Solve Problems)

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    Courtney Shih に公開 2021 年 01 月 14 日
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