that we are all familiar with – Listening! We listen to hear! But more importantly, we

listen to communicate! And if we are to be as effective as we can,

we must hone our listening skills – just as we do with many of the other skills we

possess.

Has this ever happened to you? The message you thought you were sending was

not the message that was received. Or maybe you heard a message that was not what the

speaker intended!

In your organization, would more effective communication:

Improve employee morale? Or would it enhance relationships in your

workplace, or on your team? Would it improve communication, or boost performance?

Or would it improve relationships with your customers?

And if communication was improved, would it have an impact on your “bottom line” or

success ratio?

It is estimated that people screen out, or misunderstand the meaning in over 70% of Communication

Listening is more than hearing. Have you ever been in a situation where after speaking,

the person addressed simply shrugged their shoulders, or made a funny face. Did this

communicate something to you? You see, listening is also the ability to

receive, interpret, and respond to both verbal messages & body language

Some areas where Businesses are using the Personal Listening Profile, include:

To enhance communication in general To strengthen customer relations

To reduce conflict throughout the organization To improve the effectiveness of their managers

And as part of their leadership development programs

The Personal Listening Profile identifies 5 different approaches to listening:

The first is Appreciative listening where you simply relax & enjoy the listening experience

The second is Empathic: to support & understand the emotions of the speaker is experiencing

while speaking The third is the Discerning approach: here

you simply want to gather complete & accurate information

The fourth is the Comprehensive approach: Where you want to organize information and

understand the full meaning of the message The fifth and final approach is Evaluative,

where you want to critique the information supplied & make a decision

We can all use a variety of approaches based on the situation, but each of us will use

some approaches more than others The important thing is that our listening

style determines the quality of the information we gather, and the reaction of others to our

behavior So with this knowledge, and depending on our

motivation, we can adapt our listening approach to meet the needs of the situation we are

facing.

Once the Personal Listening Profile is completed, the actual report to the client, includes:

An identification of your preferred listening style

The report describes your strengths in listening, and possible growth areas of greater effectiveness

It describes your expectations of others as listeners

And it also includes a communication gap analysis indicating situations where you communicate

well & where you might improve

The Listening Profile Report also includes: A personalized Action Plan for the participant

A detailed overview of each of the 5 listening approaches

And a guide on how the listening approaches combine to create the 15 different listening

styles

In addition, a group report can be developed to show the predominant listening approach

of each team member In summary the Personal Listening Profile

can be a powerful tool to help people communicate more effectively, more often!

To develop your Listening skills will take plenty of practice,

But it will pay big dividends!

And so, thanks for watching our short video! And remember:

Only by listening effectively can you respond appropriately!

If you would like further information on our Personal Listening Profile, please visit our

website: www.ProfileProf.com Good luck with your listening skills!