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  • Hello. My name's Benjamin. I'm a teacher on this website, obviously, for engVid. And today

  • we're going to deal with talking on the phone and trying to understand what they are saying.

  • We're going to ask them to raise their voices, to slow down, we're going to ask them to repeat

  • themselves, and we're going to cover what to do when you just don't understand.

  • So, I'm hungry. I've been working all day. I need to call a pizza. That's it. Okay. Huh?

  • I can't hear them. They're being too quiet. They're quiet as a mouse. So I need to say:

  • "Could you speak a little louder please?" Okay? So: "Could", this is a polite way of

  • asking a question. Okay? "Yeah, hang on. I'm... Sorry. I'm just talking to my friends on the

  • internet. Okay? Hang on. I'll be a couple of minutes." So this is a polite way of speaking.

  • "Could you speak a little louder?" A little, a little louder. Okay? "Please? Could you

  • speak a little louder please?"

  • Or another way of saying this: "Sorry, what did you say?" I didn't hear what they said.

  • So this is interesting. Look at the word order, here. "What did you say?" I put my auxiliary

  • verb "did", "What did you say?" before the subject, here. "Sorry, what did you say?"

  • I'm asking them to repeat. Okay?

  • Or, last one: "Please speak up." Please. A little louder. I need to hear. "Please speak

  • up." Speak up. Okay? If you don't remember anything else: "speak up" is more volume.

  • Okay? "Please speak up. I can't hear you very well." "I can't", so this obviously short

  • for: "I cannot hear you very well." I'll just tell him. "Sorry, please speak up. I can't

  • hear you very well." Okay, he's speaking nice and loudly now, I can hear him.

  • But now he's talking too fast, he's saying: "Blablablablablablablablablablablablabla."

  • That's no good. "Yeah. No, hang on. I need to talk to them again. Sorry." So, if I need

  • to tell them to calm down, to slow down-okay?-I could say: "I'm struggling to understand.

  • Please could you speak slower?" Okay? I've written... This is optional, this bit: "I'm

  • struggling". So struggling, that fight, I'm fighting to understand. You're just talking

  • too fast. But if you want to keep it nice and simple, just say: "Please could you speak

  • slower?" Slower. Slow, a little bit more slow. Okay? Got it? "I'm sorry. I'm struggling to

  • understand. Please could you speak slower?"

  • Great, so now they're talking nice and loudly and they're talking slowly, which is what

  • we want. I can understand now. "Huh? What? Huh?" They said something. I... I didn't...

  • I didn't... I didn't understand, so I say... "Yeah. One minute." "Sorry, would you mind

  • repeating that?" Okay? This is another polite way of phrasing: "Would you mind? Do you mind?"

  • It's a nice way of asking someone to do something. Repeating, "repeat" with "ing" that, what

  • they just said. Okay? We'll try this. "Sorry. Would you mind repeating that please?" Busy,

  • oh they're very busy at the moment. Okay, that's fine.

  • This pizza company, I don't understand what they're saying again. What's going on? So...

  • "Yeah, yeah, yeah. One sec. One sec." So I need to say: "I'm sorry, I didn't quite catch

  • that." Okay? So: "I'm sorry", so short for: "I am sorry, I didn't"-didn't - did not-"quite"

  • not quite, just a little bit... "I didn't quite catch", catch, if I catch something,

  • I understand, I get it. "I'm sorry, I didn't... I didn't quite catch that." Okay? "Catch"

  • means to understand, to hear. "I'm sorry, I didn't quite catch that."

  • "Did you say that you...? Did you say that you only do vegetarian pizzas?" Okay? "Did

  • you say that...?" So I am... I am now repeating what they said. "Did you say...?" okay? Past

  • simple. You did. "Did you say...?" But with... This is the auxiliary again. "Did you say

  • that you only do vegetarian peache-, pizzas?" Or I could say: "Let me just check that. You

  • said that you only do vegetarian pizzas. Is that right?" Okay? So I'm checking. "Is that

  • right?" Is that what you said? Okay? "Yes. Sorry, sir. We only do vegetarian pizzas."

  • Okay? And then I can choose vegetarian and I say: "Yes", or I say: "No", and I choose

  • someone else. Okay?

  • So I hope that gives you a better idea of how to really understand your telephone conversations.

  • Okay? Just to recap: we got ways of asking them to raise the volume a little, to slow

  • down, to repeat themselves, and what to do if you think they'd said something but you're

  • not quite sure.

  • Okay, if this is in a business context and you know the person, you could just write

  • them an email to say: "Hello, Mr. Toogood. We had a conversation yesterday. Did you say

  • that you will come and see me tomorrow?" So you could write an email to check the meaning

  • of the conversation.

  • Great. Thank you so much for watching today. There is a quiz on the engVid website, so

  • do have a go at that. And feel free to subscribe to my YouTube channel; going to have lots

  • of great videos on there. If you really want to take your English to the next level, you

  • might want to take some private tutoring with me, so get involved with my Facebook website.

  • It's Exquisite English. Should be a link here below.

  • Thanks so much. Have a good rest of your day.

Hello. My name's Benjamin. I'm a teacher on this website, obviously, for engVid. And today

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A2 初級

会話スキル - 英語でPHONEの会話を理解する (Conversation Skills – Understand PHONE conversations in English)

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    VoiceTube に公開 2021 年 01 月 14 日
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