How can I respond to it? What's useful in what they've had to say, which to me is the winner strategy for two reasons. One is, well, really three. One, it's moral because it takes care of other people. Two, it just resolves a negative interaction and prevents a similar one in the future. And third, it makes you feel good because you're walking in the light, you're being virtuous, you're taking the higher road. I don't always do that, but as the clock keeps ticking away, hopefully I start moving in that direction. One of the things that I've noticed is that you're really good at separating out the useful parts of a piece of feedback from the parts that are just causing you suffering. And maybe along the same lines, I've definitely really tried to walk through a process when I receive a complaint from somebody where I can manage my reactions around it in ways that are more useful. And that typically starts for me with just feeling my feelings and getting real about the fact that criticism hurts. And it's really natural and understandable to feel a little wince around it. And then from there, I try to filter out the emotional topspin from the other person, particularly if it's not somebody that I have a deep emotional relationship with. If it's just a person, like if I'm receiving a review through iTunes or something like that, or if I have somebody who's kind of a little bit more distant make a request of me. And I try to figure out what would they have said if I took out all of the spin and the intensity and the this, that. What's the actual instrumental communication inside of their complaint? And can I do something about that? Or is this person just looking for a little bit of emotional commiseration? And do they just want me to be like, oh, I see you and I hear you, and the seeing and the hearing is enough. And they're not really looking for something to change functionally. That's been really useful for me personally. In the deeper emotional relationships, like with my partner, it's been super helpful for me to try to go a layer down. This is not an example for me, but it's a very classic example. Hey Forrest, I want you to come home from work a little bit sooner. You're getting home so late. You're leaving me all these tasks. Oh my god, whatever it is. And that kind of classic heteronormative relationship function that you see a lot of the time. What the person is really communicating is about their loneliness, their valuing of the relationship with you, their desire to be more around you. And that communication is getting kind of lost sometimes in very understandable ways in a lot of other stuff that's just floating around the field. But the core, the heart of the communication is often really beautiful. And so if you can kind of go a layer down and try to see what the person really, really wants emotionally underneath everything else, that can be really powerful because then you can speak to that desire in a more effective way. Okay, but what about people who are actually not acting in good faith with their complaint? Sure, yeah, totally. Yeah, they're complaining to put themselves one up, to be to more power. They want to be the dominator and they're right, you're wrong, so forth. Or they're just trying to complain about X to divert you from your path toward Y. And they're bringing up a side issue or there's some kind of troll trying to spin you up to distract you.
それにどう答えるか?彼らの発言で何が役に立つか、私にはそれが2つの理由で勝者の戦略だ。ひとつは、まあ、本当は3つある。1つは、他人を気遣うので道徳的であること。二つ目は、否定的なやりとりを解決し、将来同じようなことが起こらないようにすること。そして3つ目は、光の中を歩いている、高潔である、より高い道を歩んでいるということで、気分が良くなる。私はいつもそうしているわけではないが、時間が刻々と過ぎていくにつれて、そのような方向に進み始めることを願っている。私が気づいたことのひとつは、あなたはフィードバックの一