around if behavioral interview questions are a  struggle for you by the end of this video you'll  

have the top common behavioral interview questions  and answers so that includes solid example answers  

that you can take away and use in your interview  including how to use the star method how to  

structure your answers and tons of freebies  and resources to help you pass your interview  

if you're new to the channel I'm Amri Celeste  an interview coach you can connect with me on  

Instagram and Linkedin both Ann Marie Celeste if  you're not new to the channel then I hope you're  

subscribed if not then now is a perfect time to  subscribe like and hit the notification Bell so  

that you don't miss the next video so what is the  difference between a behavioral situational and  

competency-based interview question behavioral  interview questions can be a bit tricky because  

although they are specific questions about areas  of your character and behavior they can still fall  

all into other interview question categories like  situational interview questions which I've covered  

in this video I'll link that in the description  below so situational questions are questions  

where the interviewers asking you to describe a  specific scenario or situation where you took a  

certain action in order to demonstrate a  skill that they want to assess behavioral  

questions can also fall into the category of  competency-based questions which are questions  

that assess your overall ability or competency  in relation to key areas of the role and I've  

covered competency-based interview questions  and answers in this video which I'll also Link  

in the description below so the main difference is  that behavioral questions are specific to various  

behaviors so for example your morals how you  handle difficulty and challenges how you handle  

conflict or disagreements your self-awareness how  you interact with co-workers can you demonstrate  

empathy and this is whether you can put yourself  in another person's shoes and show some level  

of understanding so the reason that these  things are important is because most roles  

involve working with at least one other person in  some capacity so even if you're working remotely  

and freelancing someone has hired you you may need  need to interact with them at some point so if you  

struggle to empathize or to communicate clearly  it can just lead to friction at work because  

you're not taking into account the additional  work that you might be causing to other people  

or their sensitivities and in most cases people  whose behaviors align with the companies are just  

easier and more pleasant to work with for the  company so let's get on with these behavioral  

interview questions and answers question one is  tell me about a time you had a conflict at work  

questions about conflict are extremely common  I cover more questions like this in my top 22  

common interview questions and answers video so  you can check that out to be fully prepared for  

common interview questions I'll link that in  the description below so an example answer is  

in my current role I handle all of the company's  marketing and social media I was asked to write an  

article for the company website by a senior team  member they wanted this written in a short concise  

way that reflected our company tone and brand  guidelines another member of the team continuously  

criticized my work publicly which created an  uncomfortable atmosphere for myself and other  

colleagues coming across as confrontational and  inappropriate I asked to speak to my colleague  

privately once in private I explained that I'd  worked quite hard and I would appreciate if they  

were able to communicate their issues to me in  private initially I felt that taking the colleague  

aside would avoid a public escalation and further  increasing the negative atmosphere they promptly  

apologized and explained that they didn't realize  how their actions came across they committed to  

communicate with more sensitivity in future I got  the article published on the company website and  

I received positive feedback from my manager on  the article now I use the star method to structure  

this answer and I recommend that you use the same  structure for these types of questions if you're  

subscribed then you'll have heard me give tons  of star method examples in previous videos it's  

a great way to keep your answer structured but  also to tell a story to the interviewer at the  

same time which keeps them engaged so what is  the star method star stands for situation task  

action result and it can be referred to as  the star method star interview method or the  

star technique so the star method is a framework  that you can use to structure your answer while  

covering all of the points that the interviewer  is waiting to hear I cover the top 22 star method  

interview questions and answers in that video I'll  also link that in the description with the rest so  

this is how that last answer fits into the star  method here the situation is that you were given  

a task to complete which was creating the article  the task was addressing the colleagues critique  

that created an uncomfortable atmosphere the  action was choosing to take the colleague aside  

and communicate the issue to them dealing with it  directly and head on the result was getting the  

article completed and the colleague's commitment  to be more self-aware in future so why is this  

a good answer and how can I use it so this  example outlines A co-worker creating conflict  

with their style of communication and the way  this was handled by you demonstrates your own  

communication skills and your self-awareness if  you were to snap back at this colleague publicly  

after the situation is already tense it doesn't  demonstrate that you are able to rise above the  

confrontational tone which I can tell you is  something that you would need to master working  

in an office so showing patience is absolutely  critical question two is tell me about a time  

when you disagreed with your boss an example  answer is a few months ago I was delegated the  

task of updating all of our client databases by  my line manager as they were out of date I needed  

to make sure that everything was filed correctly  but I also wanted to make sure that it was simple  

and easy to understand I decided to color code the  database based on year season and client responses  

so we could monitor Trends and sell other products  my manager didn't like the change and wanted the  

data in alphabetical order they argued that the  client details would take longer to find once I  

explained the reasoning behind the change with  selling products and monitoring Trends in mind  

my manager saw the value in color coding client  details this way and asked me to create two  

lists one in alphabetical order and one by year  season and client responses as I had suggested I  

thanked my manager as I thought this was a great  suggestion and I created the two lists now a lot  

of people struggle with the question tell me about  a time you disagreed with your boss so if this is  

helping you do click like it helps the video  to show up for more people on YouTube that are  

searching for help with these types of questions  and there are other ways to support the channel  

as well you can buy me a coffee which is in the  description below this video on how to do that  

so why is this a good answer and how can I use  it so this answer demonstrates a really clear  

timeline of what happened and most importantly  it includes a specific example the question is  

asking about a time when you disagreed with your  boss so one of the most common mistakes that I  

see is where candidates don't give a specific  example so this answer is strong because it  

demonstrates initiative here where it talks about  not only wanting to file everything correctly but  

wanting to make sure it was simple and easy to  understand this is brilliant to include in your  

own answer because it shows the interviewer  that your focus is making your colleagues or  

managers life easier which is super attractive in  a candidate and it also shows your reasoning for  

your next step behind the change that you made  here it shows your first step is communicating  

with your manager where you said you explained  your reasoning behind the change that you made  

in your own interview make sure that you make it  clear how communication played a part in result  

solving your disagreement when answering this  you want to demonstrate that you understand the  

importance of diplomacy when you're dealing with  a disagreement and it could be with your direct  

manager or really anyone in leadership and if you  ever disagree include the fact that you ended on  

a positive just like here at the end where it  says that you thank your boss and thought it  

was a good idea question three is how do you  motivate yourself at work an example answer is  

I've always loved what I do which is why I've  chosen this industry and why I applied for this  

role I think that motivation stems from having  a genuine passion and interest for what you do I  

can understand that even with passion some tasks  can become monotonous if they are repetitive so  

what I tend to do is set myself small manageable  goals this makes the work digestible but it also  

gives me a sense of achievement as I work through  complete and tick off each section for example I  

was working on updating the company website which  I do regularly I used to just jump in and start  

the work but I've now broken the updates down  into phases so I can track my progress such as  

reviewing the layout testing the functionality  and so on working this way also prompts me to  

take breaks when I hit Milestones so overall  I believe organizing your work into manageable  

bite-sized pieces and a strong sense of purpose  is key when it comes to staying motivated at work  

now remember at the beginning of the video when  I I promised you tons of resources to help you  

pass your interview well here's Resource number  one this is for you if you struggle with tough  

interview questions and answers you can grab  a copy of the of this free guide this guide is  

packed with example answers and interview tips for  your interview to help boost your interview skills  

it also includes answers to difficult interview  questions like why should we give you the job  

what's your greatest weakness how do you handle  pressure at work and similar I've also included  

an important bonus question and what to ask your  interviewers at the end of your interview it is  

totally free you can get yours by clicking  the link in the description below this video  

so why is this a good answer and how can I use it  so I really love that example answer to how do you  

motivate yourself at work and not just because  I wrote it but it's a great way of showing off  

your skills and selling yourself while answering  a simple question about motivation so I've broken  

this down into Parts here in the first section  you're selling your passion and your interest  

for your own career where you say I love what I  do this is why I applied this is like gold for an  

interviewer to hear it's always nice to hear  that someone has a specific interest in what  

you're hiring for over someone who just wants to  work somewhere it's almost guaranteed that someone  

who has a specific interest will stay interested  and passionate for longer so demonstrate passion  

in your answer if you don't have experience then  you can just use the section that explains your  

passion for the industry and cut out anything that  references why you chose your career path in the  

second part here you're talking about how you stay  motivated and this first section where it says  

I understand some tasks become monotonous which  means tedious or repetitive is important because  

it shows that you're not trying to circumvent  the question you have a practical and realistic  

understanding that no matter how much you love  something it can sometimes be boring but you're  

explaining it in a professional way and it's  a clear practical answer where you say I set  

myself small manageable goals and you explain  why you do that and how it links to motivation  

so always link it back to the question in your  interview then in the last part of the answer I  

used an example so if you're subscribed you'll  have heard me bleat on constantly about giving  

examples but I do that because they take your  answer from average all the way to exceptional  

in some cases you don't always need to use the  star method you can but sometimes it can make your  

answer a little longer and there are other ways to  give a strong example without using it sometimes  

just like here under part three the example is  clear it's an example of how you've put what  

you said into action it's not just a theory of  I make things manageable you're actually showing  

how you do that by talking about specific aspects  of the goals that you set within a project so the  

next question is how do you handle a challenge an  example answer is I tend to avoid jumping directly  

into a challenge unless it's time critical I  like to consider as many variables as possible  

and do research if necessary before tackling a  challenge to make sure that the outcome is most  

likely to solve the challenge and that is logical  and justifiable for example I was working on a  

presentation that was to be delivered to a large  audience I'm not comfortable with public speaking  

and I began to feel more and more anxious as the  day became closer I first did extensive research  

on the different ways that I can improve my skills  and deal with my growing anxiety as I had less  

than a week left and I didn't have much time to  do a training course or rewrite my presentation so  

I decided to focus on what I could do I dedicated  more time to practice than I had initially planned  

so I was sure I knew the material inside out  I introduced visual aids to keep the audience  

engaged and give them something other than me  to focus on I also asked for feedback from a  

senior manager who regularly gives presentations  and they gave me tips on how to improve my body  

language my confidence drastically improved  by the time I was due to give my presentation  

and I felt more comfortable with what others  would be experiencing as they listened to me  

and I was more satisfied with my delivery as I'd  practiced and tweaked it until I was comfortable  

I delivered the presentation confidently  and got excellent feedback from the audience  

so why is this a good answer and how can I use it  so the strength in this answer doesn't actually  

lie in the actions that you took in terms of  practice visual aids and also getting feedback  

it actually lies in the process that you took to  decide that those were the steps you were going  

to take so here I first did extensive research on  the different ways I can improve my skills matches  

with how you said that you approach challenges I  don't jump in I like to consider the variables and  

do research if necessary it also lines up here  where it lists the things that you didn't have