and ensuring that the entire community around

are working towards that vision.

It should be shared and it should be something

that allows everybody to play a part.

That it's really hard!

That actually it's not just about telling other people what to do,

but it's about walking the walk and it's about

not doing anything that you wouldn't expect others to do,

and it's about doing the things that you're asking others to do.

You've got to be willing to listen,

you've got to be willing to be wrong,

you've got to be willing to learn something

and you've got to be willing to put in the hard work.

Leaders should not be arrogant,

they should not believe that they have all the answers,

they should trust the people who they pay and recruit

to specialise in the things that they specialise in,

and they should not ask for advice

if they're not willing to consider it and take it on.

Pleasing everybody. You're never going to please everybody:

it's about maintaining that equilibrium

in order to ensure that it all works

and that every piece of the machine is running smoothly.