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  • MENG TAN: My dear friend Daniel Goleman

  • is one of the world's most recognized experts on topics

  • relating to emotion intelligence.

  • He is also an amazing author.

  • He has written more than ten books, and his book \"Emotional

  • Intelligence,\" that one book alone,

  • sold more than 5 million copies.

  • He has received many awards, and he

  • has been nominated twice for the Pulitzer prize.

  • On a personal level, Dan is also the person most responsible

  • for me becoming an author.

  • So back in 2007, Dan and I, with a bunch

  • of distinguished friends, co-created something

  • called \"Search Inside Yourself,\" which is

  • became a very popular curriculum in Google and beyond.

  • And I remember in 2009, Dan and I

  • were taking a walk right there.

  • I remember the exact place and exact time.

  • We were taking a walk where I was

  • trying to convince him to write a book on \"Search

  • Inside Yourself.\"

  • And what he told me was, he said, I'd love to do it.

  • I just don't have the time.

  • And then he looked at me, he pointed his finger at me,

  • and said, Meng, why don't you write the book?

  • I was like, me?

  • I'm an engineer, not a doctor.

  • Dammit, Jim.

  • Eventually, because of Dan's support and his confidence

  • in me, I did end up writing a book.

  • So thank you so much, Danny.

  • I'm really excited about Dan's new book,

  • \"Focus-- the Hidden Driver of Excellence.\"

  • Skillfulness over attention is the foundation

  • of all higher cognitive and emotional abilities.

  • Attention creates the conditions for personal excellence.

  • Attention is so important that in \"Search Inside Yourself,\"

  • it is the first thing we train.

  • The first thing we train is attention.

  • Yet I think the subject of attention

  • itself is not getting enough attention, ironically.

  • And I cannot think of anybody better to write a book

  • on an important topic as Dan.

  • So my dear friends-- my dear friend, Danny,

  • I'm delighted that you wrote this book.

  • And I'm delighted that you didn't

  • ask me to write the book.

  • My friends, please welcome my friend,

  • and Google's friend, Dan Goleman.

  • DANIEL GOLEMAN: Thank you.

  • That's sweet.

  • I'm always happy to come to Google.

  • 2007, that reminded me of something.

  • In 2007, there was a short squib in \"Time\" magazine.

  • And it said, there's a new word in the English language.

  • The word is \"pizzled.\"

  • It's a combination of \"puzzled\" and \"pissed off.\"

  • And it describes how you feel when the person you're with

  • takes out their BlackBerry and starts talking to someone else.

  • Think about that.

  • Both things have died.

  • That word and BlackBerry too.

  • Things change quickly.

  • That says something.

  • I remember when I went around to publishers and said,

  • I'd like to write a book about attention.

  • One of them said, that's great.

  • Keep it short.

  • Because I think attention is a capacity-- a vital capacity,

  • as Meng was hinting-- that's really under siege today.

  • I'm most worried about our kids, actually,

  • but I think we all are kind of victims.

  • Here's something rather provocative.

  • Herbert Simon, Nobel Prize winner,

  • said, \"What information consumes is

  • the attention of its recipients.

  • Hence, a wealth of information creates a poverty

  • of attention\"-- to the extent that you understand

  • that there are two kinds of attention.

  • There's the attention that we voluntarily direct,

  • and there's the attention that seduces us.

  • There are actually different systems in the brain.

  • One is a top down system from the prefrontal area.

  • This is when we decide to concentrate on our work.

  • We're applying that kind of attention.

  • But then there are the little seduction--

  • the endless seductions.

  • And there are more and more and more of them.

  • I get-- I'm writing away on my book and I get a little pop-up,

  • you've got an email.

  • That's a seduction.

  • That's an intrusion in sustained focus.

  • And because of the excellence of our technology

  • and the cleverness of people who design technology--

  • some of whom are right in this room,

  • I just realized-- our attention needs

  • to be paid more attention to if we're going to maintain or even

  • increase our capacity for it.

  • This also-- the fact that attention is threatened,

  • along with the fact that there-- in the last two or three years,

  • there's been an explosion of neuroscience findings

  • about the attentional circuitry, which

  • has vast implications for us.

  • This has really, since I'm a science journalist,

  • enticed me to write the book that Meng refused to write,

  • perhaps luckily, now that I think about it.

  • And as I got into it, I realized I

  • had to rethink emotional intelligence.

  • You didn't mention that \"Harvard Business Review\" art--

  • yeah, the next issue of \"Harvard Business Review,\" which

  • will be out next week, has a cover article by me

  • on the leader's focus, the kind of focus,

  • intentional capacities, that anyone who's a leader needs.

  • And we're actually all leaders.

  • I think of leaders as anyone with a sphere of influence--

  • not people on the chart, necessarily.

  • But to the extent that we all need

  • to get more control over our attention,

  • and it makes us good at the things that

  • matter in performance these days,

  • it's led me to revise emotional intelligence,

  • or my thinking about it.

  • And I'll share that with you.

  • There's an effect called-- in statistics, many of you

  • are probably familiar with it-- the floor effect.

  • It occurs at a place like Google.

  • It occurs at an Ivy League college.

  • It occurs anywhere, for example, that there's

  • a premium put for admission on IQ.

  • And it's an interesting phenomenon,

  • because it's rather paradoxical.

  • What it means is that IQ, which is a fantastic predictor

  • of the level of cognitive complexity that you can manage,

  • and that you can understand-- and therefore sorts

  • people into job roles and so on-- abilities.

  • Once you get selected for IQ, then excellence

  • becomes defined largely by things other than IQ.

  • And it's because of the floor effect.

  • And are you all familiar with the floor effect?

  • OK.

  • So a little statistic-- so if you were to plot, say--

  • how's this going to be?-- IQ and emotional intelligence

  • into a scatter plot, you get a fairly random distribution,

  • because those are largely independent aspects of ability,

  • and they partake of different parts of the brain, largely.

  • So you have this pool of people.

  • And if this is the IQ axis, and you select the 99th percentile,

  • and this is the emotional intelligence access,

  • there's much less range of variation for IQ

  • than there is for emotional intelligence.

  • And the way this manifests in the organizational world more

  • generally is that if you look at what's called

  • a competence model-- does anyone know

  • what a competence model is?

  • Another term I should explain.

  • So when I was a graduate student,

  • my professor at Harvard, David McClellan, wrote an article.

  • It was very controversial.

  • He said, if you want to hire the best

  • person for a job, any job in any organization,

  • don't look at their IQ.

  • Don't look at their GPA.

  • Don't look at their personality profile.

  • Look at people in your own organization who

  • hold the role you're hiring for.

  • Identify the top 10% by whatever metric makes

  • sense for that job, compare them systematically

  • to people who are only average in that role,

  • and determine the competencies or ability

  • set that you find in the stars that you

  • don't find in the average.

  • That's now called competence modeling.

  • And it's done by world class organizations,

  • pretty much worldwide.