In this lesson we will learn the phrases you can use when you want to apologize to someone.

What can I do for you?

I have a problem.

What's the problem?

I got charged for a printed bank statement that I didn’t get!

Pardon me. You didn’t make a statement request?

No I didn’t!

I will cancel the fees you owe. Please accept my apologies. I am sure it was an error.

Well thank you. I hope you guys take more care in the future.

Yes we will.

Are you aware of the reason why I pulled you over?

Not at all, sir.

One of your brake lights is out.

I am sorry I didn’t know that.

I have to write you a ticket.

Can you please give me a warning this time? I didn’t do this on purpose.

I am really sorry but I have to do my job.

Alright, please give me the ticket if you can’t help it.

Is there a problem officer?

Did you not notice that stop sign that you ran through?

I am terribly sorry but I really didn’t see it.

Well I am sorry, but you’re getting a ticket.

Oh come on officer! There was no one on the road.

Ma’am, please forgive me for saying so, but that doesn’t give you the right to break the law.

I really didn’t mean to do it, it was a honest mistake. I swear!

Is that right? Okay. I will let you go this time, but please pay more attention in the future.

Thank you for being so understanding.

What can I do for you?

I would like to return some books.

Let me have them.

Here they are.

These books were due three weeks ago.

Yeah. I totally forgot about them. I am sorry. I didn’t mean to keep the books for so long.

You’ll have to pay a fine of 30 cents per day for each one of these books.

Well, I guess I deserve that. It’ll be a lesson that will help me remember the next time.

What can I do for you?

These books were due three weeks ago.

Are you aware of the reason why I pulled you over?

Did you not notice that stop sign that you ran through?

I got charged for a printed bank statement that I didn’t get!

You’ll have to pay a fine of 30 cents per day for each one of these books.

Can you please give me a warning this time? I didn’t do this on purpose.