business and life you love, and this is Q&A Tuesday. Today's question comes from Ben and

Ben writes:

"Hello from South Africa. Thank you so much. Your videos are an endless source of motivation.

I'm not yet 30 but I've worked my way fairly high up within my company. I'm the youngest

senior manager and I've worked tirelessly to build a solid reputation, but unfortunately,

last year my physical, spiritual and mental health took a dive. I got through a serious

illness and burnout, but in the process, I dropped so many balls, missed so many deadlines

and let so many people down. Luckily I was able to get back up. I just wish I could say

the same for my reputation. I fear I've lost the respect of my business partners and that

the damage may jeopardize future opportunities. I've reached out to people to explain what

happened, but I fear I'm no longer being given the chance to prove myself. How do I rebuild

trust with my business partners and colleagues? Thanks so much -- Ben."

Ben, great question. You've got to know every human being on earth makes mistakes. However,

it is possible to make a comeback. I know you've said you've explained your behavior

but I'm curious. Did you do it in the most effective? If I were you, here's what I'd

do.

#1 -- Take a walk in their shoes.

First, I'd list all the people that I let down and the exact ways that my behavior affected

them. This is a great tool to allow you to see everything from another person's point

of view, which is awesome for communicating more effectively.

#2 -- Have a heart to heart and put it in writing.

Doesn't matter whether it's in person or over the phone; you just want to start calling

your peeps, and you can say something like:

"As you know, last year was rough and while I'm thrilled to be back -- it may be hard

for you to trust me again. I apologize for the problems I caused and you have my word,

it will never happen again...

"I'm committed to this company and to its success. In fact, here's my plan to make sure

it never does, and here's what I'll do to make it up to you, if you'll give me the chance."

After you've had the conversation, follow up with a "thank you" note and reiterate what

you said. Remember, it's one thing to say you're going to change and a whole other thing

to put it in writing.

#3 -- Don't talk about it, be about it.

It may be a cliché, but actions do speak louder than words. Don't let your mind keep

screwing with you. Don't think about what other people think. Just commit to being a

pro. I want you to remember this and yes, it's a tweetable:

"Positive action is the best way to put your mistakes in the past."

Ben, I know you're afraid that people won't give you a second chance but I'll bet you

can get them rooting for you. Remember, everybody loves a great comeback.

Ben, that was my A to your Q. I hope it helps. Now I would love to hear from you. Have you

ever let a bunch of people down? How did you make your comeback? On the flipside, has someone

ever let you down and really come back strong? What did they do? I would love to hear your

story.

As always, the best discussions happen after the episode over at MarieForleo.com, so go

there and leave a comment now.

Did you like this video? If so, subscribe and share it with your friends. If you want

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Stay on your game and keep going for your dreams because the world needs that special

gift that only you have. Thank you so much for watching and I'll see you next time on

MarieTV.