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  • Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

  • and in this tutorial, I will teach you how to prepare for and pass a BT interview. And

  • in particular, I will give you a large number of BT interview questions and high-scoring

  • answers to help you pass your interview. Now, before I do that, a very warm welcome to this

  • interview training tutorial. As I say, my name is Richard McMunn. That's me there in

  • the centre. I've been helping people for about 20 years now to successfully pass their job

  • interviews, and I always do that by giving you unique top scoring answers you can't find

  • anywhere else. A couple of things: Please do make sure you SUBSCRIBE to the channel

  • by clicking the red button below the video, and then you won't miss out on any of the

  • weekly training videos that I'm uploading. Lots of you are successfully passing your

  • job interviews as a result of these videos. We have over 200,000 subscribers now within

  • our community. So make sure you don't miss out! I would also very much appreciate your

  • support if you gave the video a LIKE. Thank you very much! That tells me that you enjoy

  • the content and therefore I will create more for you. Also, please tell me the name of

  • your BT interview in the comments section below the video and I'll provide you with

  • some additional interview questions for your particular BT job that you're applying for,

  • to help you prepare. OK. Let's get into those BT job interview questions and answers. So,

  • the first question we want to prepare for is: Tell us about yourself and the skills

  • you have applicable to this role with BT? Tell us about yourself and the skills you

  • have applicable to this role with BT? Now, when we answer this interview question, we

  • have to remember that this is your opportunity to SELL YOURSELF and also demonstrate to BT

  • that you are the standout candidate for this position. We want to give them a brilliant

  • positive answer that also gives you the confidence to move forward with the remainder of your

  • interview with positivity, and as I say, confidence. So, here is my suggested answer. “Well,

  • I am a very positive person who enjoys working as part of a team to help my employer grow,

  • thrive and stay at the top of their industry. Typically, I have always held job roles where

  • there is an importance on providing exceptional customer service, and BT is certainly the

  • type of organization I want to work for. The skills I have are numerous, including being

  • able to work to strict deadlines, a desire and passion to deliver excellent customer

  • service, an ability to work well under pressure, and also a level of commercial awareness that

  • means I will always carry out my duties with one eye on the company’s financial goals

  • and objectives. That is a very strong answer to the first BT interview question: Tell us

  • about yourself and the skills you have applicable to this role? My advice is to pause the video

  • and take notes on each of the answers I provide for you, and then you can use them as a structure

  • for your own responses. The second question we want to focus on is: Why do you want to

  • work for BT? Now, in our answer, we have to provide reasons why you want to work for BT

  • and we have to make sure they are truthful, genuine and also most importantly, attractive

  • to the BT interview panel or the recruiter or hiring manager who is asking you the questions.

  • Here is a great answer to the question: Why do you want to work for BT? “Being an organization

  • that has a hugely impressive past, and also one that is always looking to improve and

  • develop, I feel the skills and experience I possess are a great match for BT. I have

  • read the job description carefully, and also looked at your products and services, and

  • I feel you are an attractive organization from the point of view you clearly support

  • your employees to be the best they can be. Finally, your mission statement is simple,

  • clear and it demonstrates you always continually improve and you put your customers at the

  • forefront of everything you do.” Now, as you and I know, BT is a brilliant organisation.

  • It is customer-focused and it is always looking to improve and develop. And I want you to

  • mention that as the last thing that you say about why you want to work for BT. Read their

  • mission statement. Just go on to Google and search forBT mission statement’. Read

  • it, understand it, and you can relate to it in your answer to this interview question.

  • The next BT interview question I want you to prepare for is: Describe a situation where

  • you went above and beyond to provide high quality customer service? This is very common

  • during all BT interviews, and it is essentially a behavioural-type interview question. My

  • advice is to structure it using what is called the STAR technique to score highly. So you

  • structure your answer using situation, task, action and result. And here is an example

  • to this interview question using exactly that, the STAR technique. “I have been in this

  • type of situation many times before, and I am someone who understands the importance

  • of great customer service. Whilst speaking to a customer in a previous role on the telephone,

  • they wanted to invest in one of our services. It was my job to provide outstanding service,

  • and to look for ways to go above and beyond the normal standards of service customers

  • expect. I listened carefully to the customer’s situation, and asked them probing questions

  • to get a clear picture of the type of products and services we had that could be of benefit

  • to them. I then placed the customer on hold quickly whilst I spoke to my supervisor to

  • ask permission to upgrade the customer free of charge to a higher level of service. I

  • did this because I genuinely felt the customer could really benefit from the additional service,

  • but perhaps they were not in a position to invest in it themselves. My supervisor agreed

  • to my request and when I informed the customer of the free upgrade, they were genuinely delighted

  • and they even went on to leave a great review about our company on TrustPilot. I always

  • understand the importance of going above and beyond and I will always look for ways to

  • achieve this for BT’s valued customers.” Now, you'll notice that I've structured the

  • answer using situation, task, action and result. It makes sure that the answer is concise and

  • more importantly, it is relevant to the interview question being posed. Next BT interview question

  • is: What's your best quality? Sometimes this is posed as what's your greatest strength?

  • But on occasions, BT have asked this in this manner, what's your best quality? Providing

  • your best quality is this, tell them it's your ability to provide exceptional service,

  • because remember that BT are focused on giving brilliant customer service at all times. Be

  • prepared to back this up with examples of when you have provided brilliant service.

  • Here are some good qualities to give in addition to providing great service. You are somebody

  • who always goes above and beyond what is required. You are loyal. You are honest and trustworthy.

  • You put the commercial objectives of the organization first. You can always find solutions to complex

  • problems, and you are also a complete finisher - someone who always gets things done quickly

  • and to the right necessary standards. So, let's have a look at my sample answer for

  • the question: What's your best quality? Here we go. “From what I personally feel, and

  • from what my managers have told me on numerous occasions, it’s my ability to always PUT

  • THE CUSTOMER FIRST. I understand that, in a job where you are working for BT, you have

  • to always put the customer first, because without the customer, there would be no company,

  • and there would be no job for me either. On that basis, you can rely on me to always put

  • the customer first and go above and beyond what is required. And what you're doing with

  • thatquality’, you are aligning it to BT’s mission statement, which I feel is

  • very important. Next BT interview question is: What is your worst quality? This is a

  • very difficult question to answer! We need to make sure you do not give a quality that

  • is a match for the BT job description or person specification. Let's have a look at a few

  • worst qualitiesto give, basically qualities, worst qualities that won't damage your chances

  • of success. You could say my worst quality’s that I find it hard to say no, and as a result,

  • I always end up taking on too many jobs or projects. You find it hard to ask others for

  • help. That's a good weakness or negative quality to give. Also, you are impatient, and sometimes

  • you get frustrated when others take too long to get back to you. Or you might even say

  • that you are too patient. And that is what I am going to give right now, as an example

  • answer to the interview question: What's your worst quality? Here we go. “On occasions,

  • I am too patient and I give people the benefit of the doubt, when in fact, I should should

  • really be more pushy and demanding, especially when I am waiting on other people in order

  • to get my own task or project completed. Having said that, one of my strengths is my desire

  • to continually improve and develop, and I am always look at ways to improve based on

  • the feedback I receive from my supervisors and managers.” So you are giving a worst

  • quality if you like, but then you are saying that one of your strengths is that you will

  • always look to continually improve and develop. Next BT interview question: Tell me about

  • a time when you had to overcome a difficult challenge? This interview question is very

  • common during BT interviews. Now, make sure the example you give is work related. It has

  • to be a challenge that you overcome at work. Also, look to include a TIME PRESSURE within

  • your example. Demonstrate you can work to strict time scales under pressure. And again,

  • I am going to utilise the STAR technique when answering this interview question. So that

  • is situation, task, action and result. Here we go. I was working as part of a team in

  • a previous job when the client we were completing the project for changed the project specification

  • no fewer than seven times. Whilst some members of the team found this frustrating, I knew

  • we had to work together, make good use of each other’s strengths, remain calm and

  • look to increase our work output in order to get the project over the finishing line

  • in time for the deadline. I kept reminding everyone to stick to our values and to remember

  • that, without the client, we would not have a job in the first place. I also kept reassuring

  • everyone that the skills we were developing on this challenging project would serve us

  • well when completing future projects. The end result was positive. We managed to complete

  • the project on time, and most importantly, to the specifications and standards requested

  • by our client. That's a great answer to the question: Tell me about a time when you had

  • to overcome a difficult challenge? Let's have a look at another BT interview question: Where

  • do you see yourself in five yearstime? So, a couple of tips when answering this tough

  • interview question. BT is the type of organisation people will stay with for a long period of

  • time. So remember, BT will be investing time, effort and resources into your training. So

  • consider this when responding to this tough interview question. Here is my suggested answer.

  • When I saw the position advertised, I knew I wanted to apply for the job, and if I am

  • successful at interview, I intend being with BT for a long period of time. There are lots

  • of talented people working for BT, and coupled with the fact you are an innovative and forward-thinking

  • company, I want to be with you in 5 years time, and for many years after.” That's

  • a great answer to the tough interview question: Where do you see yourself in five years time?

  • Now, if you would like my full set of BT interview questions and answers. If you click the link

  • in the top right hand corner of this video, it will take you through to my PassMyInterview.com,

  • where you can download my great answers to 21 tough interview questions! It is the perfect

  • preparation guide to helping you pass your BT interview and is in PDF format. You can

  • have it within your inbox within two minutes from now! I hope you've enjoyed that. Please

  • don't forget to SUBSCRIBE. And as I say, if you LIKE the video, that tells me you enjoy

  • the content and I will therefore create more interview training videos for you. Finally,

  • don't forget to tell me the name of your BT job interview in the comments section below,

  • and I will give you some more questions to prepare for. Thank you for watching. I wish

  • you all the best in your pursuit to passing your BT interview. Have a brilliant day. Thank

  • you.

Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

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BT面接の質問と回答!(British Telecom JOBの面接をパスする方法) (BT Interview QUESTIONS & ANSWERS! (How To PASS a British Telecom JOB Interview))

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    林宜悉 に公開 2021 年 01 月 14 日
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