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  • Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

  • and in this tutorial I will teach you how to answer the tough interview question: How

  • would you deal with a difficult customer? So, this question gets asked time and time

  • again, especially in customer-facing and customer-related roles. Please do stick around and watch it

  • from beginning to end, because it will make a huge difference to your preparation. I will

  • tell you exactly how to answer this interview question. More importantly, I will give you

  • a TOP-SCORING ANSWER that you can use that will make you the standout candidate. Now,

  • before I do that, a very warm welcome. My name is Richard McMunn. That's me there in

  • the center. I've been helping people for 20 years now to pass their interviews. I do that

  • through this channel and the videos that I create. We have about 230,000 subscribers,

  • many of you are passing your interviews as a result. So, please do hit the SUBSCRIBE

  • button below the video and then you won't miss out on any of the weekly training videos

  • that I'm uploading. You can also connect with me on LinkedIn.com. I have put my LinkedIn.com

  • connection in the description below the video. It's always good to connect with like-minded

  • professionals. Please do also give the video a thumbs up. Thank you very much! That tells

  • me you enjoy the content and therefore I will create more for you. People also want to know

  • other type of interview questions they will get asked during a job interview. So, please

  • tell me the name of your particular job interview in the comments section below the video and

  • I will then give you some more interview questions to prepare for. People say to me all the time

  • Richard, how do I answer the interview question: How would you deal with a difficult

  • customer?” Now, before I give you a top-scoring answer to this challenging and common interview

  • question, when you are structuring your response, remember these three things. NUMBER 1: tell

  • the interview that you would LISTEN, this is most important. The first thing is to say

  • I would LISTEN to them, and I would show that I am listening through effective communication

  • skills and then I would ACKNOWLEDGE their issue or their complaint. Then, NUMBER 2:

  • tell them that you would LOWER YOUR VOICE and show empathy whilst communicating with

  • the customer, and you would look to BUILD A POSITIVE RAPPORT with them at all times,

  • and that you wouldn't take the issue personally. And you would also remember you are representing

  • their company at all times. NUMBER 3: you would PROVIDE A SOLUTION to the customer.

  • You would say, this is what I propose to do. You would then SUMMARIZE and then you would

  • deliver on your promises. So, say to the interviewer… “If I tell them that I am going to call

  • them back in an hour, I will make sure I call them back!” So, let me give you the perfect

  • answer to the tough interview question: How would you deal with a difficult customer?

  • Here it is. “I would, first and foremost, LISTEN to the customer carefully and demonstrate,

  • through EFFECTIVE LISTENING SKILLS, that they have my full attention. I would then ASK CLARIFYING

  • QUESTIONS using a LOWERED TONE OF VOICE to get to the bottom of their issue or concerns,

  • APOLOGIZE if necessary, before CONFIRMING with them the exact issue. I would then provide

  • a SOLUTION TO THEIR PROBLEM, SUMMARIZE the next steps of what I was going to do for them,

  • before FULLY DELIVERING on any promises or proposals I had put forward. Throughout my

  • communication with the customer, I would be POSITIVE, remember that I am REPRESENTING

  • YOUR COMPANY and BRAND, and I would never take things personally. I would try my utmost

  • at all times to BUILD A POSITIVE RAPPORT with the customer to make them feel valued and

  • happy with the end result.” That is a brilliant answer to the tough interview question: How

  • would you deal with a difficult customer? Make sure you take a note of that and the

  • different things that I've put in there. And don't forget to follow those 3 important tips.

  • You might need to watch the video again and take notes as you go along. But I promise

  • you, if you use that during your interview, that will score as highly as any other response!

  • Now, if you would like more help with your interview and even customer service interviews,

  • click the link in the top right hand corner of this video. It will take you through to

  • my website, PassMyInterview.com, where you can download my full set of 21 great answers

  • to tough interview questions and every single response is to the same level and caliber

  • as that one! Don't forget to SUBSCRIBE to the channel. Thank you very much. Please do

  • hit the LIKE button. Don't forget to connect with me on LinkedIn.com. And finally, TELL

  • ME THE NAME OF YOUR JOB INTERVIEW in the comments section below and I will come on air each

  • day and I'll give you some questions to prepare for. It is my mission to help you pass your

  • interview. Have a brilliant day and thank you for watching.

Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

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A2 初級

INTERVIEW SKILLS : DIFFICULT CUSTOMERとの付き合い方は?インタビューQ&A (INTERVIEW SKILLS : How Would You Deal With A DIFFICULT CUSTOMER? Interview Question & ANSWER!)

  • 10 3
    林宜悉 に公開 2021 年 01 月 14 日
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