My name is Richard McMunn from the interview training company PassMyInterview.com, and

in this tutorial, I'm going to teach you how to pass a bank teller interview.

Now, it does not matter which bank or financial organization you are being interviewed for

the role of a bank teller, I promise you, if you watch this tutorial from beginning

to end, you will not only be fully prepared for your bank teller interview, but you will

also pass it!

I can pretty much guarantee that because I'm going to give you some important tips to help

you prepare effectively and more importantly, some sample interview questions and high-scoring

answers.

So, please do stick around and watch it from beginning to end.

Now, before I get into the tutorial, a very warm welcome.

My name is Richard McMunn.

That's me there in the center, and I've been helping people to pass their interviews for

about 20 years now.

And I'll do that by providing you with top scoring answers.

Please do SUBSCRIBE to my channel by clicking the red button below the video.

Also, in the description, I have provided my LinkedIn connection.

So if you want to connect with me on LinkedIn, you can do.

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me to create more content for you.

Thank you very much.

OK.

Let's get into the tutorial.

Take notes as I progress.

Now, we have to make sure that you demonstrate the following key skills and attributes during

your bank teller interview.

This is what the interview panel are going to be looking for: your ability to provide

outstanding customer care.

That's really important.

Be able to serve all banking customers and clients in a fast and efficient manner whilst

also upholding the bank's customer service code of conduct or charter.

And each bank will have one of these.

What they expect their employees to do in respect of customer service is very important.

You have to deal with any customer complaints in line with the bank’s complaints procedure.

Also work as part of the wider banking team to achieve the bank's financial and strategic

aims and objectives.

You also have to seek opportunities to upsell or cross-sell the banks different products

and services based on the customer's needs and requirements.

And finally, you have to be able to maintain confidentiality and all of your work as a

bank teller.

So, let us now move on to the all-important bank teller interview questions and answers.

I can pretty much guarantee the following questions will come up, during your bank teller

interview and I've provided you with some brilliant high scoring answers to these questions

that you can't find anywhere else!

You can either take notes on the questions and the answers, or if you stick around, I

will tell you at some stage during the tutorial where you can download my full set of 23 bank

teller interview questions and answers.

Let's get started.

So the first question during your bank teller interview is going to be: “Tell me about

yourself and why you want to become a bank teller?”

So it's always the first question, the introduce yourself or tell me about yourself question.

So, we're going to incorporate two questions into this one.

Tell me about yourself and why you want to become a bank teller?

Here's my high scoring answer.

“I am a highly professional, conscientious and dedicated team worker who wants to work

as a Bank Teller because the key skills and attributes needed to perform the role are

a close match to my own abilities.

I enjoy working in a customer-facing role and I particularly want to work in a position

where I have to act as a positive role model for my employer.

As a Bank Teller it is important you uphold the principles and the values of the bank,

and I feel I will excel within the role if I am successful at interview today.

In addition to possessing the necessary skills, experience and attributes to perform the role

competently, I am also positive in my approach to work, can find solutions to time-sensitive

problems quickly, and I will fit in seamlessly to any team I am working as a part of.”

So that is a positive answer.

It is professional, and it is also, most importantly, loaded with positive key words and phrases

that will resonate in a positive manner with the interview panel.

Next question of your bank teller interview.

Why do you chosen our bank to become a bank?

Tell us why you want to work for them.

So a lot of people who go along to bank teller interviews only want to be a bank teller.

They're not too fussed about the bank they work for.

Now, that is not attractive to the interview panel.

So you have to make sure you've carried out a little bit of research into the bank and

give them, my advice, is three specific reasons why you have chosen their bank.

Here we go.

“I have chosen your bank to apply to become a Bank Teller for three main reasons.

Firstly, it was clear during my research you are a bank with a proud and successful history.

This means you will be around for many years to come, which means if I perform my duties

to a high standard, I will have employment with your bank for the long term.

Secondly, you only insist on the highest standards of customer service.

This is important to me as I too have very high customer service standards and I only

want to work for a bank that looks to provide the best service to its customers.

Finally, during my research I spoke to a small number of people who are currently employed

by your bank.

Each and every one of them had nothing but good things to say about your organization,

and in particular how you support your staff to help them perform highly within their roles.”

That's a great answer!

I like it in particular because you are giving three reasons why you want to work for their

bank, and that means that you've put some thought into this before you go along to the

interview, so you are fully prepared.

Next question: “As a bank teller, what do you expect to be doing on a daily basis?”

Now, this question is important because it assesses your knowledge of the bank teller

job description.

Have you read it?

Do you know what you would be required to do on a daily basis?

Well, I've put all of that together for you right now, in the following answer: “I understand

there will be lots of different and important duties I will be responsible for as a Bank

Teller.

I will need to welcome customers to the bank upon arrival whilst always providing outstanding

customer service and care.

I will be required to take care of all customer transaction requests, including handling cash

deposits and withdrawals, taking care of travelers checks, providing accurate statements, providing

advice in respect of loan or overdraft applications whilst always maintaining accurate bank transaction

records as and when they happen.

In addition to these duties, I will need to deal with customer complaints efficiently

and effectively, maintain confidentiality at all times and also work as part of the

wider banking team to help the bank achieve its financial targets and strategic aims.”

Great answer!

It shows that you know what you're going to be doing on a daily basis and therefore you

are prepared for the role.

Now, I've got two more questions to run through with you, so please do stick around.

If you haven't done already, please do SUBSCRIBE to the channel so you don't miss out.

But if you want to download my full set of 23 Bank Teller Interview Questions And Top

Scoring Answers, there is a link that has appeared in the top right hand corner of that

video.

You can click that when you're ready and it will take through to my website where you

can download the full set.

But here's my next two questions.

“In your opinion, what are the main attributes needed to become a good bank teller?”

Now, this answer I'm going to provide you with right now can be used for the question:

“What are your strengths?”

Okay.

But I've worded this because this is quite popular during bank teller interviews.

“In your opinion, what the main attributes needed to become a good bank teller?”

Here we go.

“First and foremost, being outstanding at customer service is the most important attribute

you need.

We live in a world where the customer has so many banks to choose from, and on that

basis, it is important a Bank Teller makes the customer feel valued and appreciated.

Other core attributes include being able to concentrate on the same task for long periods

of time whilst maintaining solid attention to detail skills; working with other members

of the banking team to continually improve and develop; keeping up-to-date with developments

within the banking industry and also having strong communication and interpersonal skills.

You also need to be good at identifying upselling and cross-selling techniques to offer the

bank’s customers different services that may be applicable to their needs.

Finally, you also have to have a positive nature at all times whilst acting as a positive

role model for the bank.

If your customers and clients feel valued, they will stay with the bank long term, something

that is integral to the successful future of the bank.”

Now, an important tip when answering questions of this nature, questions that assess whether

you understand what strengths or qualities are needed to do the role.

You give the specific quality or attribute, and then you explain why it's important.

You can see there at the top.

I've put: “First and foremost, being outstanding at customer service is the most important

attribute.”

And then I've gone on to explain: “We live in a world where the customer has so many

banks to choose from and therefore you have to make customers feel valued.”

That's the way to gain the highest scores possible with strengths related questions!

Next one.

“Our bank prides itself on providing outstanding customer service.

Tell me about a time when you have gone out of your way to help a customer?”

Again, this is pretty much a guaranteed question.

It's a behavioral type question and it's assessing whether you can provide brilliant customer

service, because let's face it, anybody can sit there in an interview and say, yes, I

am great at providing customer service, but have you done that previously?

So this is a behavioral type interview question.

Here we go.

“In a previous role, I always tried to provide outstanding customer care at all times.

One day, whilst dealing with an elderly customer over the telephone, he was clearly having

difficult choosing a product to purchase from our company website.

Under normal circumstances, I had to deal with each customer telephone call within a

strict time period.

However, on this occasion, I felt it was important to put aside the time targets temporarily

to help out the customer.

Over a ten minute period, I not only talked the customer through the different product

options available to help him, but I also spent the time patiently taking him through

the online payment process to reassure him everything was safe and secure.

I always provide brilliant customer service and I understand how important it is within

the role of a Bank Teller to consistently maintain this.”

So, this is a specific example.

You've been in a specific example, and that's important.

Don't tell them what you would do, but tell him what you've have done in a previous situation.

So, if you want to download my full set of 23 BANK TELLER INTERVIEW QUESTIONS AND ANSWERS,

click the link below the video or go to my website, PassMyInterview.com and you can get

them in your inbox as a download within two minutes from now.

Don't forget to subscribe.

Thank you very much.

Please LIKE the video, I would very much appreciate it.

If you'd like me to answer any questions relating to your bank teller interview, put them in

the comments section below.

I'll be more than happy to help you with them.

Thank you very much for watching and thank you very much for supporting my career.

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Thank you for watching and have a brilliant day.