字幕表 動画を再生する 英語字幕をプリント Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com, and in this tutorial, I am going to teach you how to pass a delivery driver interview. So, it does not matter which company or organization you have your delivery driver interview with, please do make sure you watch this tutorial because I promise to make you the standout candidate! And to achieve that goal, this is what I will cover. I will give you a number of sample delivery driver interview questions. I will give you sample answers to help you prepare for and pass your delivery driver interview. I will tell you the qualities that you have to demonstrate during your interview. I will tell you two questions to ask at the end of your delivery driver interview. And also, I will give you further resources to help you pass your delivery driver interview. So, five great reasons why you should watch this tutorial from beginning to end. Now, just quickly before I get into the tutorial and the training. A very warm welcome to this presentation. My name is Richard McMunn. That's me there in the center of the screen. And I have been helping people for 20 years now to successfully pass their interviews. And I always do that by giving you top-scoring answers. All I ask in return, is that you SUBSCRIBE to the channel by clicking the red button below the video and also making sure you turn on the notification bell. And also, please do give the video a LIKE, because that then tells me that you enjoy the content, you find it useful and I will then spend more time creating it for you. Thank you very much. OK. Let's get in to the delivery driver interview questions and answers tutorial. The first interview question we need to prepare for is, tell me about yourself? It is a simple question. However, it is not always easy to answer. Here is my tip. There are three things we need to cover in your answer to this delivery driver interview question. The fact that you are reliable, you are trustworthy and you are also flexible. Here is my suggested answer to the interview question, tell me about yourself? “I am a reliable, trustworthy and professional person who can be relied upon to hit delivery targets and also go about my duties as a delivery driver with professionalism and positivity. I understand the responsibility that comes with the role, and my flexible and adaptable personal situation, means I can dedicate the hours you need from a delivery driver. I am also a good team worker, I learn things quickly and I can also be left alone to get on with my duties with little supervision or guidance.” That is a brilliant answer that will score highly during the delivery driver interview. The next interview question I want you to prepare for is, why do you want to work for us? I can guarantee this question will come up during your delivery driver interview. My tip for answering it highly is, focus your answer on the positive aspects of their company. Think about what makes them unique. Is it good customer service? The fact they are expanding and growing, which then means you will have employment for the long term. Here is my suggested answer. “There are lots of delivery driver positions advertised. However, I don’t want to work for just any company. I chose your company because, from what I gathered during my research, you provide great service to your customers, and you also have ambitious plans for the future. I am looking for long-term stable employment, and if I carry out my duties as a delivery driver with commitment and professionalism, I will have employment with you for many years to come.” That is a succinct answer that gives them a couple of great reasons why you have chosen their company. The next delivery driver interview question is, and this is a tough one, what would you do if you dropped a bottle of red wine on someone's carpets and it smashed? Now, the question might be posed in a different way, they might say: Tell me what you would do if you damaged the goods whilst handing them over to the customer? So this is about what you would do if you damaged goods, and also potentially damaged their property. Now, when answering these questions, there is only one way to answer this delivery driver interview question correctly. You have to make sure you follow your training and the rules and procedures laid down by the company you are working for. Here is my suggested answer to both of these interview questions. “Firstly, I would take full responsibility for the situation and apologize unreservedly to the customer for the inconvenience that I had caused. I would then contact my supervisor to commence the insurance claim process, whilst at all times following the rules and procedures the company would have in place to deal with situations of this type. To be truthful, I am a careful and reliable person, so I don’t really see this type of situation occurring. However, if it was to happen, I would always follow company procedures and then learn from the situation so it never happened again.” And somebody has said to me once, should I not get down on my hands and knees and clean the rug or clean the carpet of the red wine? The truth is, you could make the situation worse. So that is how to answer that interview question. The important thing is you take responsibility, you contact your supervisor to commence the insurance claim if there is one within the company that you're going be working for. And then also, you take responsibility and learn from the situation. So those are the three things they're to concentrate on in your answer. Now, I still have a number of delivery driver interview questions to give you, so please do stick around. But when you're ready, if you click the link in the top right hand corner of the video, you can go through to my website, PassMyInterview.com and download my 21 great answers to interview questions. It's a PDF guide. You can have it in your inbox within two minutes from now. It's a really good guide. So, your next delivery driver interview question is, how would you deal with a difficult customer? This interview question is assessing your attitude to customers and also your ability to solve customer problems. There is a definitive process for dealing with difficult customers as a delivery driver. So let me give you a great answer to this interview question. “First of all, dealing with difficult customers is all part of the role of a delivery driver. Customer’s will understandably be stressed at times, and it would be my job to listen to them, calm them down if needed whilst showing a level of understanding. Whilst dealing with them, I would always follow company guidelines, and also remember to act as a positive role model for the company. If ever I was unsure of how to deal with a customer, I would call my supervisor for advice and guidance.” So, that is a model professional answer to the interview question, how would you deal with a difficult customer? The next question we need to prepare for is, you are running late for a delivery. What would you do? This delivery driver interview question is assessing your customer service abilities. Again, there really is only one great way to answer this question. And here it is. “If I knew I was going to be late, I would call the customer in advance, if safe to do so, and apologize before giving them an estimated time of arrival. From a customer’s perspective, and having been in this type of situation myself previously, it is really frustrating if a scheduled delivery is late and you don’t hear anything. I also think it’s poor customer service. As a delivery driver, if you let the customer know you are going to be late, they are far more likely to be understanding, and it also means they can then get on with other household tasks to save wasting their time.” That shows that you're thinking on your feet and also more importantly, you are putting the customer first. The next delivery driver interview question is, why should we employ you as our delivery driver? In your answer to this delivery driver interview question, give five positive reasons why they should hire you for the job. All of the other candidates will just give one reason. You're going to stand out. You're going to give five reasons. Here they are. “I believe you should employ me for five reasons. Firstly, I am punctual and professional and you can rely on me to do a great job. Secondly, I can provide great customer service that is in-line with your company mission. Thirdly, I will always remember I am representing your brand in all the work I do as a delivery driver. The fourth reason is, I will always abide by your company rules, the driving laws and I will always make sure I am fit to work. Finally, I am flexible and adaptable in the hours I can work for your company, and I am ready to start immediately.” That's a great answer to that interview question, why should we hire you? So here's two great questions to ask in your delivery driver interview. You'll get to the end of the interview and they will say, do you have any questions you would like to ask us? This is your opportunity to show you are enthusiastic, you are keen and you are also the best applicant for the job. So say to them, what has frustrated you about delivery drivers you have employed in the past? That shows that you want to come in and do a great job and you are trying to get to the bottom of what has frustrated them. The second question is, I am looking for stable, long term employment. What are the plans for your company over the next five to 10 years? That tells me you're thinking of staying with me for a long period of time. Now, of course, delivery drivers don't tend to stay with companies that long. It is a difficult and challenging role. However, there is nothing wrong with saying that because it is your intent when you start with their company, if you do plan to be there for a long period of time. So don't forget, I hope you enjoyed that. If you would like my 21 great answers to interview questions, please do click that link in the top right hand corner of the video. It will head over to the website, PassMyInterview.com. I hope you enjoyed that. Please don't forget. SUBSCRIBE and hit the like button. I very much appreciate your support on this channel. Thank you very much. And I wish you all the best for passing your delivery driver interview. Have a brilliant day.