My name is Richard Might one from the interview Training company, past my interview dot com.

And in this tutorial, I'm going to teach you howto answer behavioral interview questions specifically for managers.

So if you have a team leader, a supervisor or managers interview coming up, you are going to get asked a number of behavioral interview questions.

So in this tutorial, I will teach you howto answer those questions so you get in the highest scores possible.

So it doesn't matter what kind of manager interview you have coming up.

Please do stick around.

Watch this from beginning to end, because you're gonna find it off.

Great use in the preparation for your interview.

Now, before I get into those tips, the tutorials and also more importantly, those behavioral manager into questions and answers.

A very warm welcome to these tutorial.

My name is Richard McMann on I Am a former fire officer.

I now help people to pass their interviews, and I do that specifically by giving you top scoring answers.

Please do subscribe to the channel by clicking the red button below the video, and I would also very much appreciate it if you gave the video I like that was motivates me to do more.

And if you want to connect with me on linked in the linked in description to my profile is in the description below the video Now, what are behavioral interview questions?

As they said at the beginning, if you are applying for a manager, a team leader or supervisor position, you will get past the number off behavioral interview questions on.

In a nutshell.

They assess how you perform in specific situations that are aligned to the job that you are being interviewed for.

So what do I mean by that?

Well, behavioral interview questions basically assess your ability to perform the key duties of a manager effectively and competently, so those key duties might be managing and leading stop.

So they want to hear examples of when you previously done that.

Also, when you've worked under pressure because there's a manager as you and I know, working under pressure is all part and parcel off the job, you have to do it on a daily basis, work under pressure.

You also have to turn around under performing teams, so you're responsible for their performance.

You have to deal with conflict in teams on also conflict outside off a team environment, you have to take responsibility for your own self development on the self development of your team and also have to achieve difficult targets.

So those are examples of the duties that you would have to do as a manager, and you will be assessed against those on double areas during the interview by way of behavioral interview questions.

So behavioral interview questions always start off with something like.

Describe a time when you dealt with a difficult client or describe a time when you turned around on underperforming team.

Or tell me about a time when you lead by example or tell me about time when you utilized effective leadership skills or explain the situation you're in where you facilitated excellent customer service or something like that.

So whenever you hear those interview questions that start off with describe a time or what have you done this or explain the situation that is your prompt, it tells you this is a behavioral interview question, and you have to answer it in a certain manner to gain the highest scores possible.

So how do you want to pay Darrelle interview questions while those people who subscribe to my channel and you've watched many of my tutorials before.

I talk about the star technique, which is a brilliant format to use when structuring behavioral interview, question answers and it fall follows the format off situation, task action on result.

So as soon as you hear any of those questions, describe a time explain the situation, that's your prompt.

So you think, Okay, Star technique.

Now you will have already prepared your answers to the questions because you're gonna be smart and you're gonna pass your interview, so that will be your prompt to start often say, OK, the situation I was in and then you explain the situation.

You then move on and talk about the task.

So you describe the task that needed to be done.

You then move on and explain in detail the action that you took on.

I would suggest that the action part of your answer to the behavioral interview question will be the most in depth elements.

And then finally you finish off where you reveal the positive results of your action so they result has to always be positive.

It was a happy outcome.

Okay, it's a situation task action resulting That's the best way to structure any behavioral interview questions for managers.

So let's have a look at some behavioral interview questions and answers for managers.

So the 1st 1 what have you lead by example?

So we need to give a specific situation that you have bean in.

So here's my suggested answer.

I can remember being in a meeting at work where we were supposed to be putting forward our ideas for the launch of a new product that was due out very soon.

Now, unfortunately, our senior manager, who was also the chair of the meeting, was stuck in traffic and she was gonna be about 40 minutes late.

Now everyone in the meeting room saw this is an opportunity to relax and make idle chat about what they get up to.

At the weekend, however, I decided to lead by example and suggested we will start working on putting our product launch ideas together.

So when our manager eventually arrived, we could save time and provider with one collective presentation instead of her having to sit through many different ideas.

So we then spent the next 40 minutes, collating all of the best launch ideas.

Once she arrived, I presented over short, 20 minute presentation, which she appeared to be very impressed with.

I feel I'm someone who would always lead by example and can be trusted to act professionally within this role if I'm successful, so that's a great example.

When you've led by example, everyone else is just messing around in the meat in your life.

Actually, we can make better use off this time, and that is a perfect example of leading by example.

Next question.

Tell me how you would deal with a member of your team who wasn't pulling their weight.

So a very common managerial interview question.

Very, very common.

Some managers can't deal.

We have team members who aren't pulling their weight.

So this is an assessment of your authority, but also what you would do in that kind of situations or game.

He starts off with that behavioral, Tell me about time and you have to give a specific situation you're in.

So here's my sample response, I believe, is a manager.

It would be my responsibility if someone was not pulling their weight on on that basis, I would rectify the issue immediately before identifying the root cause of the problem.

So it didn't happen again.

Now, first of all, most I would sit down with them as soon as possible to make them aware they're under performance have been noted and that it wasn't acceptable.

I would then ask them to explain the reasons for that under performance, and it would be important for me to establish the cause.

Is there could be a number of reasons for them not performing well at work.

It maybe they are not feeling motivated.

Or perhaps they were having problems in their personal life, but even weigh one side established the cause of the issue.

I would then agree with them a resolution to get the back up to speed as quickly as possible to make sure I provided them with the correct level of support needed.

But also further training to assistant during the process.

Well, then also agree a deadline whereby they have to get back up to speed quickly now.

Finally, as I said at the start, I would identify the reasons for the underperformance so I could put the necessary steps in place to make sure it doesn't happen again.

So that is a great, logical and intelligent response to that question.

It's specific in nature on more importantly, it's very detailed now because you are applying to be a manager.

It's my view that you should get give in depth responses, okay, and you'll see all of mine in detail, and you're covering all of the different angles that are possible.

Now, if you want to download a copy of these, I'll tell you very soon when you get a full copy of these another managerial behavioral interview, questions and answers, let's me want to the next one.

Tell me about a tough decision you had to make.

So this is a hard question.

When have you have to make a tough decision?

So we need to be able to give a specific scenario that you've been in where you had to make a difficult, difficult decision, because this is demonstrating your ability to lead and manage people.

Here we go now.

I was managing a team of people and an opportunity came to came up for a temporary promotion within the organization.

A member of the senior management team approached me to ask who are recommended should get the promotion from within my team based on their ability.

Now.

One senior member of the team who had been with the organization for many years was keen to be promoted, and I had considered putting him forward for the promotion.

However, there was also another younger member of the team.

You'd only been with his rating months, but she had excelled in the role that had consistently gone out of her way to a real financial value to the business.

I decided to put her forward for the position as opposed to the more senior member of the team, simply because I knew the organization would benefit more with her in the role.

Now, although this was a tough decision to make and the more experience colleague was clearly not happy, I knew it was the right thing to do for the good of the organization's.

That's great because you're showing that you are putting the organization first, which is really important.

So you are putting aside any relationship that you have to starve any loyalties and you are putting the organization first.

That is very, very important.

As a manager now, I got two more questions to run from, so please do stick around, but there's a link disappeared right there in the top right hand corner off that video.

If you want to download my force, set off behavioral interview questions and answers for managers.

Please click that bun and you can go through to my website.

We can download the lot.

Next question.

When have you used effective leadership skills at work?

So this is assessing your leadership skills, being a leader and a manager of different things, that here we go.

I could remember being part of a team in a previous organization, and it was clear that a number of team members were not working as hard as they could have done.

I felt it was my responsibility to raise my concerns with the team with a view to improving the performance and the output of the team as a whole.

I called a team meeting started off by asking if everyone was satisfied with how we were progressing.

Two team members raised concerns about the lack of productivity, and I used this as an opportunity to encourage everyone to talk openly about the problems.

After a few minutes of open discussion.

It became apparent that some people fell ill equipped to carry out their roles properly due to a lack of training and then went away and raise these concerns with the company directors, who in turn facilitated the appropriate training for those team members who needed it the most.

I feel I'm someone who can recognize problems and issues we've been.

A team would always utilize effective leadership skills in the rub off a manager, so that shows that you can lead by example.

You can lead a situation you identified is a problem, and you facilitated being result.

Next question.

Describe a time when you found it difficult to get a team to accept your ideas or agree to your direction.

So this is assessing your ability to persuade people to negotiate with them, to basically sell your ideas, because when you put forward ideas as a manager, now used to be in this situation in the fire service.

When I was managing fire stations on, I'd have an idea where is in my mind, I would think this is a brilliant idea.

You tell everyone and they sometimes sit there and look at you and you know they're not convinced.

So, he said.

Your job to convince them because you can't move forward as a manager unless your team are on your side, said, this is assessing your ability to do just that.

Here's my suggested answer.

Was managing a team in a previous roller came up with an idea for making the customer service experience more efficient and engaging.

Now, my idea focused on contacting each customer immediately after each purchase has been made with a customer satisfaction survey.

Now every customer who completed the survey would then receive a 20% money off voucher now.

Initially, the team didn't see this is a good idea because they felt it would encourage people to share the money off vouchers online.

And I went on to explain to the team that it would not matter if the vouchers were offered outline, because this would simply mean we would get more customers to buy from us, hence casting out Arnett further afield.

I also went on to explain more important benefit of the customer survey satisfaction being completed, which would allow us to improve the levels of service we currently offer.

This in turn would allow us to ask those customers who enjoyed a positive experience to leave a review for our website and trust Barlow, which itself would lead to more cells and roadie.

Eventually, the team agreed to my new proposal.

We all set to work implementing the new changes with a positive and enthusiastic manner.

So that shows that you got an idea and you have to persuade them on.

Basically, explain your ideas in detail on DDE.

The most important part is outlined.

The benefits that's really, really important.

So you want to download all of my behavioral into your questions and answers for managers.

You leave a click the link below the video.

I'll go to my website past Main, too.

Well, then take me through to this page where I've listed all of them and you can download them for a small fee.

So there's also some tips here on how to structure behavioral interview questions for managers.

Please do read those.

If you got the questions, please stick him in the comments section below the video.

Also, let me know what interview you've got coming up which managerial one and I don't mind giving you a few tips on in the comments section below the video Thank you for watching I love making these videos for you.

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Thank you very much.

I hope you have a brilliant then I wish you all the best in your pursuit Passing your manager interview Thank you very much for watching.