字幕表 動画を再生する 英語字幕をプリント Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com. And in this tutorial, I will teach you how to pass a management interview. It does not matter which organization you have your manager interview with, please do make sure you watch this tutorial from start to finish because I promise you it will make a huge difference to your preparation. Now, in order to help you pass your management interview, this is what I'm going to cover. I'm going to give you some tips for passing any management interview. I will also give you sample management interview questions, those common questions that come up during the majority of manager interviews, and I will also give you suggested answers to tough management interview questions. I'll tell you the qualities, in a second, the interviewer is looking for from management candidates. And I will also give you three questions to ask at the end of your management interview. So, there are five really good reasons why you should watch this video from beginning to end and also take notes. Before I get into the training, a very warm welcome to this management interview training tutorial. My name is Richard McMunn. That's me there in the center. I've been helping people to pass their interviews for about 20 years now. I am a former manager myself, and I always give you top-scoring answers to the management interview, questions that you are likely to get asked during your particular management interview. Please do make sure you SUBSCRIBE to the channel by clicking the red button below the video, and then you won't miss out on any of the training videos I'm uploading. Please do make sure you turn on that notification bell so you don't miss out on any of the training videos. Please do also give the video a LIKE (thanks!) that then tells me you enjoy the content and I will spend more time creating it for you. I would also recommend that you tell me the name of your management interview in the comments section below the video, and I will then give you some additional questions to help you prepare for your particular manager interview. OK, so let's get into the training. The qualities that the interviewer is looking for from all management candidates is: whether you possess a management style that is conducive of strong values and work ethics. You are likely to get asked a management interview question that is, describe your style of management? Well, I will give you a brilliant answer to that in a second. You should also be able to manage and lead a team of people. Managing and leading are two entirely different things. And you have to be able to do both as a manager. Manage people and also lead them. You should also be able to achieve results whilst under pressure. I believe, during your management interview, there will be a question that assesses how you handle pressure and stress. You must also, understandably, maintain high standards at all times. You should be capable of resolving conflict between team members. I believe you will also get asked an interview question along the lines of: tell me how you would resolve conflict between two people within your team? You must also have strong communication and interpersonal skills. How we will demonstrate that you have these at the interview, is in how you structure your answers to the interview questions and how you put them across. Let's get into those management interview questions and answers. Don't forget to take notes. Please do take notes as I progress. That first interview question I want to help you prepare for is: Describe your style of management? The tip I want to give you for this management interview question is, the best managers have a firm but fair approach to management. Remember, it is important to meet the company's commercial objectives, and to achieve that, the team you are responsible for must work at full capacity and to high standards at all times. Here is my suggested answer to the interview question: Describe your style of management? “My style of management is both visionary and transformational. I believe I am a firm but fair manger, who always expects high standards from everyone within my team. I always encourage everyone within the team to work towards the vision of the company, and we will endeavor to achieve that, by continually improving and developing. I am a supportive manager, a strong motivator and also someone who expects nothing but hard work, commitment and dedication from all members of the team.” So that is a confident response, and it shows that you have a really strong style of management. And I'm starting off the answer there by saying, my style of management is both visionary and transformational, which is great in regards to what a company would expect from a manager. You are looking forward to the future and you are getting your team to deliver by transforming them, helping them to continually grow, thrive and develop. That's a really good answer! By the way, if you want to connect with me on LinkedIn.com, I have put my LinkedIn.com link in the description below the video for you. It's always good to connect with like-minded professionals. The next management interview question I want to help you prepare for is, how would you handle conflict between two team members? This is a difficult and tough manager interview question. My tip for answering this question is, you have to tackle conflict as soon as it becomes prevalent. You should deal with it firmly, confidently, whilst using effective communication and interpersonal skills. If you leave it and you don't tackle it head on, then it will develop and grow and start to affect the team. So here is my suggested answer to the management interview question: How would you handle conflict between two team members? Here we go. “As soon as I become aware of the conflict, I would speak to both team members collectively, in private, to encourage them to resolve the conflict themselves. I would also explain to them how any form of conflict was not beneficial to the team or the organization, and that they should try to work things out amongst themselves quickly. At this initial stage, I would also offer my support in facilitating the resolution of the conflict. If the team members were either not able to resolve the conflict, or if they refused to cooperate, I would take control of the situation, follow company procedures and facilitate the resolution of the conflict by utilizing effective communication and listening skills, and also by using a clear plan of action that both team members would be required to adhere to.” So that is a punchy, positive, definitive response that demonstrates you already have a plan in place of how you would deal with conflict between two team members. The next management interview question we need to prepare for is, tell me how you'd handle stress as a manager? So how would you handle stress as a manager? My tip for answering this question with a really high score is, when answering this management interview question, make sure you show how you appreciate stress is all part of being a manager. You must also show how you handle and manage stress effectively, both on a personal level and also within your team. Now, I was a fire officer for 17 years and I was a District Manager and there was lots of stress involved when I was managing the men and women at the fire station, and also when I was out at incidents. But I knew how to handle the stress and I always had a plan in place for dealing with stress. Here is my suggested answer to the management interview question: Tell me how you would handle stress as a manager? Here we go. “First of all, I feel stress is all part of being a manager, and I actually enjoy working under pressure, because I enjoy the challenge it presents for both myself, and the team I am managing. I handle stress by being entirely organized, always planning ahead and also thinking about what factors might affect the team from a stress perspective. I also ensure we, as a team, always focus on our objectives with purpose and clarity. I handle stress by continually communicating with my team, ensuring we all maintain a positive attitude and making sure we respond to stress with a calm approach and a clear mindset.” That question is quite clever because it's basically saying stress is not a problem to me and I know how to handle it. “Yes, I understand. It is all part and parcel of being a manager, but I actually thrive under pressure. I enjoy the stress of the role because I make sure I am totally focused all times and I will motivate and support my team.” So in my view, that's a really strong answer to the interview question: Tell me how you'd handle stress as a manager? Let's move on to the next management interview question. How do you define success as a manager? I really like this question and whenever I've interviewed people for management roles in the past, I always ask this question… because I believe it says a lot about you and your intentions. My tip for answering this well is, that this question assesses your level of commitment to their organization. Is success personal to you, or is it defined by the organization's success? Now, obviously, you understand that from a hiring managers perspective, he or she wants to hear that success is relative to the organization, and not just you as an individual. Here is my suggested answer. “I define success by my team achieving the organizations goals. I also define success by continually learning, improving, developing and always striving to be the best we possibly can be as a team. There comes a huge amount of responsibility as a manager, and you have to take ownership of situations that happen within your team. Ultimately, how the team performs and what it achieves day in, day out, will determine how successful the organization is as a whole.” That is a brilliant answer, because it shows that you are considering success on an organizational scale, which is obviously attractive to any interviewer or hiring manager. Don't forget, if you are enjoying this, I very much appreciate it if you subscribe. And also, if you LIKE the video. Thank you very much. The next question I want you to prepare for, for your management interview is, tell me how you would delegate tasks within your team? It's a question that assesses how you delegate tasks. Delegating is a skill that's needed as a manager. My tip is, delegation takes confidence, trust, skill and motivation to delegate effectively as a manager. You have to know your team. You have to know their strengths or weaknesses, and also give them the autonomy to operate with a given task. You give them the freedom to operate when you delegate. You do want to be managing or micromanaging. And yes, you want to motivate them and support them. But if you're going to give somebody a task to complete, you have to let them get on with it. And that's where the TRUST comes in. But you can't just give tasks to anybody in the team. You have to know your team and their strengths and weaknesses. “To delegate tasks effectively, you have to know your team really well, and you also have to put your trust in them to complete the tasks needed. When delegating, I will choose the person I want to delegate to carefully, before providing them with a clear and concise brief of what is expected. Delegation needs proper communication and also a definitive timeframe for the completion of the task. If the person you are delegating to knows exactly what is expected of them, they are far more likely to deliver the required results. When delegating, you must also give people space to carry out their work without micromanaging them or constantly looking over their shoulder. Whilst it is important to be there to support them and offer advice when needed, you have to trust them and give them space to operate with confidence.” That is a brilliant answer. It shows that you are a confident manager and you also have a process that you will follow when you are delegating tasks within your team. The next management interview question is: what you plan to do in the first 30 days of being our manager? So my tip for your answer to this management interview question: Make sure you provide details of how you intend to make a positive impact when you start as their manager. If you already have a plan in place of what you intend doing within the role, you are more likely to pass the interview and get hired! So, if I ask you this question, what do you plan to do in the first 30 days of being a manager? And you sit there and you ponder, and then you think of what you're going to do on the spot. That tells me you haven't got a plan in place. So we need to think carefully what we're going to do before we attend the interview. Here's my answer. “I do have a plan already of what I would do if I get to become your manager. I will first and foremost learn and understand the organizations core objectives and vision. This is important because the objective and vision will be at the core of everything I do as your manager. I will then spend time with my team, getting to know their strengths, their weaknesses, their aspirations and also how they currently contribute to the organization. I will then put a definitive plan in place, communicate this with my team, and then motivate and support them to complete their tasks and projects. I plan to make a positive impact from the very first day of starting as your manager, and I will always ensure my team maintain high standards whilst achieving the commercial and financial objectives of the organization.” That is a brilliant answer. You know exactly what you're going to do within the first 30 days of starting. And that is important. You are far more likely to get hired as a manager if you give them a definitive plan of what you're going to do. What questions should you ask in your management interview? There will become a point at the manager interview where they say to you… Do have any questions for the interview panel? If you wait, I want to give you some more manager interview questions in a second, but I just want to give you these 3 questions to ask and then we'll move on to the other ones. What questions should you ask in your management interview when they say to you… What questions would you like to ask us? Do not say: “It's OK. I haven't got any. You've answered everything in the interview.” This is your opportunity to demonstrate that you are enthusiastic, you're determined, and you care about their organization. The first question is: Q. What has frustrated you about managers who have worked for you in the past? This is you try to understand what they want from you in the role, but they might say: “We’ve had some brilliant managers here.” In which case, that's fine. But that tells me that you care about my organization and that you want to do a good job. The second question is… Q. What are the plans for the company over the next three to five years and how could I help you achieve them? That's a great question to ask, because it shows that you are planning ahead and also that you're thinking of staying with me for a long period of time. And that would be attractive, because I need to train you up in the role. And also, I want to get a return on my investment if I hire you as my manager. Question 3: Q. Is the company launching any new products or services this year? So you're interested again in the future plans. What is the company doing over the next year? What products or services do we have coming out that we can get excited about? I have 34 great answers to manager interview questions. If you click that link in the top right hand corner of the video, it takes you through to my website PassMyInterview.com. I would encourage you to go through to this page and study these 34 questions. Why do you want to become a manager with our company? There's an answer there for you, but it's 34 questions there! Now, I'm not saying that you should plan for all of these for your interview. You're not going to get asked 34 questions, but do have a look at those and you can also download the answers if you want to. They're all at the same caliber as the ones I've just gone through during this tutorial. I hope you've enjoyed that. Don't forget to please SUBSCRIBE to the channel and I'll keep going on about it. But it's important to me and also that you like the video because I need to know that you enjoy the content. Don't forget to connect with me on LinkedIn.com. Tell me the name of your management interview in the comments section below the video and I will give you some specific questions to prepare for, for your particular manager interview. I hope you've enjoyed that. Thank you very much for watching. And I wish you all the best for passing your management interview. Have a brilliant day. Thank you.