初級 240 タグ追加 保存
動画の字幕をクリックしてすぐ単語の意味を調べられます!
単語帳読み込み中…
字幕の修正報告
Hi, everyone and welcome back to Comfortable English. My name is Sarah
Comfort, and I am so happy to have you here today. In today's lesson, we are
going to go over a few phrases that you can use when you are using the phone. In
particular, we are going to go over a few phrases that you can use when you are
calling someone and a few phrases that you can use when you are answering the
phone. This lesson is great for you if you work
in an office and you are trying to practice some of your telephone skills,
or even if you just want to feel more comfortable and confident using the
phone. In the description box below, I do have a link to my blog that has some
free video resources that I have made for you that have all of the phrases
that we are going to go over today, and also a few different sample
conversations so you can see how to use these phrases. In addition, I've also
included a few extra phrases that you can use when you are on the phone so be
sure to check that free resource out. Again, it's in the description box below.
So let's start with going over a few phrases that you can use when you are
calling someone. So this first phrase you can use in a formal or business setting,
or you can also use it in a more casual or relaxed setting. When you are calling
someone and the other person says, "hello," you can say, "may I speak with Sarah
please?" This is a wonderful and polite phrase for you to use. Again, "may I speak
with Sarah, please?" Now, let's say the other person on the line is not who you
are calling for. Let's say you are calling a company or you are calling a
receptionist. Now, let's say the other person on the line does not know who you
are. So, you've said "may I speak with Sarah, please?"
and maybe the other person doesn't know you, so they may say "may I ask who is
calling?" That is when you can say "this is Sarah, and I am calling for Sam. Is he
available? It states again who you are and who you are trying to call. Again,
this is a very polite way to phrase this question. Now, let's say the person you
are calling for is not available and the other person on the line is telling you
this. You can say, "would you please tell them to call Sarah Comfort at their
earliest convenience, please?" Again, this is a very polite phrase and it's a very
polite way to ask for the person that you were calling for to call you back
when they are available. So, all of these phrases can be used in a
formal business setting or they can be used in an informal casual setting. If
you are using them in a casual setting, it will come off as very polite, which is
never a bad thing! So, if you want to use it in an informal setting, say you are
calling your friends, or you are calling someone else you know, feel free to use
any of these phrases. Now let's go over a few phrases that you can use when you
are answering the phone. So a great phrase to use if you are in a
professional or business setting is, "hello, this is Sarah Comfort speaking, how
may I help you?" It immediately tells your caller who you are and you offer
assistance. Again, this is very polite, and any boss or manager would be very happy
with an employee that answered the phone in such a polite manner! Now, this is a
little formal if you are just calling friends or you are receiving a call from
a friend or a parent. When I am not at work, the way I answer the phone is I say
"this is Sarah Comfort speaking." It's still a very polite way to answer the
phone, but not quite as formal as "hello, this is Sarah Comfort speaking, how may I
help you?" Instead when I am off work and answering
the phone on my own personal time, I simply say, "hello, this is Sarah Comfort
speaking." Now this last phrase is great if you work for a company and you
frequently receive calls for that company, like if you work in a call
center or if you are a receptionist. This phrase is probably very similar to a
script that you have to follow, but it is a wonderful phrase to use if you don't
already have a script, and that is to say "thank you for calling" and then you put
in your company name so, "thank you for calling Comfortable English, my name is
Sarah. How may I help you today?" If it's a customer calling, you are
immediately thanking them for calling, you're telling them your name, and then
you're offering your assistance. Those three things are a wonderful way to
start a phone conversation with a customer or a client. Again in the
description box below, I do have those video resources for you where I have
listed out all of these phrases and some more sample conversations so that you
can become more familiar with how to use these phrases when you're using the
phone. If you enjoyed this lesson or if you learned something today, please be
sure to give it a thumbs up, and if you want to see more videos like this, please
be sure to hit the red subscribe button. Thank you for joining me today, and I
will see you next time. Bye!
コツ:単語をクリックしてすぐ意味を調べられます!

読み込み中…

【英語学習】ビジネス,日常いつでも使える!電話表現! (The BEST Business TELEPHONE PHRASES! l Learn Business English With Me!)

240 タグ追加 保存
Yukiko 2018 年 7 月 10 日 に公開   Tomomi Shima 翻訳   Yukiko チェック
お勧め動画

コメント

読み込み中…
  1. クイズ付き動画

    リスニングクイズに挑戦!

  1. クリックしてメモを表示

  1. UrbanDictionary 俚語字典整合查詢。一般字典查詢不到你滿意的解譯,不妨使用「俚語字典」,或許會讓你有滿意的答案喔