Name: How to Schedule an Appointment in English
Uploaded: 2024-02-26T05:25:58.000Z
Duration: 35 min 43 s
Description: VoiceTubeの動画で発音を聞きながら英語表現を覚えよう！学べる英語：

Vanessa: Hi. I'm Vanessa from SpeakEnglishWithVanessa.com.

to 不定詞

Are you ready to schedule a doctor's appointment? Let's do it. Talking on the phone, and especially

doing some professional business on the phone, can be really intimidating. It can be intimidating

for you as an English learner, but it's also intimidating for me as a native English speaker.

I sometimes feel a little bit nervous on the phone. I'm not exactly sure what to say. Before

I talk on the phone, I need to take a deep breath, think about what I'm going to say.

Today I would like to give you that same type of preparation help. You're going to be watching

me book an eye doctor appointment for my husband, Dan. I call the eye doctor on the phone, and

we go through the process of booking an appointment for him.

I want to explain some of the expressions that we use, some of the questions that we

use. If you ever need to book an appointment on the phone for a doctor's office, or for

a hotel, or book anything on the phone, I hope this will give you some extra confidence

so that you can do it because, really, if you take a deep breath, you got it.

All right. Let's watch the conversation that I had on the phone with the eye doctor's secretary.

Then we're going to pause. I'm going to explain some important expressions to you that I think

would be helpful for your daily conversations. All right. Let's watch.

All right. I am going to be attempting to make an eye doctor appointment for my husband,

Dan. I already scheduled an appointment for myself. I wanted to share that with you, but

I forgot to record it. I can't go back now, so I'm going to also make an appointment for

my husband, Dan. I want you to listen carefully, hear what they have to say on the phone, the

questions they ask. I hope to help you along the way so that you can use these expressions

yourself. All right. Let's see what happens. Secretary:

Triangle Visions of Asheville. This is Emma. How can I help you?

Vanessa: Hi. I was calling to make an eye doctor appointment.

Secretary: All right. Have you been seen by us before?

Vanessa: All right. We're off to a fast start, huh?

The first question that she asked me is, "Have you been seen by us before?" Now this isn't

a little joke because they're an eye doctor, and she asks, "Have you been seen by us?"

No. This is just a common question that means, are you a current patient at this doctor's

office? It's not because they're a vision doctor, an eye doctor. This means, are you

a current patient? Have you been seen by us? Let's take a look at another sample sentence

where you can use this sentence construction. If the secretary on the phone asks you, "Are

you a current patient?" You could say, "No, I haven't been seen by you before." That doesn't

mean they have not looked at you. They have not seen you. No, it just means that you're

not a current patient. Or if you are a current patient, and they say, "Oh, are you a new

patient?" you could say, "No, I've been seen by you before, but it's been a long time."

All right. Let's watch that clip one more time. Listen for the question, have you been

seen by us before? Then we're going to continue, and you can watch the next part. Let's watch.

Secretary: Triangle Visions of Asheville. This is Emma.

Hi. I was calling to make an eye doctor appointment. Secretary:

All right. Have you been seen by us before? Vanessa:

I have not. I'm actually calling to make an appointment for my husband. I have a scheduled

appointment for myself, but I wanted to make a second one for him.

Secretary: Okay. Got you. Let's see. Yes, it's just a

little tricky with spouses. Is he available? Because, unfortunately, because he is a legal

adult, he would either need to authorize you to make the appointment, or he would need

Oh okay. Would authorization mean he just needs to hop on the phone and say yes? All

right. We had a little difficulty here because I'm making the appointment for my husband.

Usually, this is not a problem when it's a haircut appointment or something that's a

little less formal, but with doctor's offices, it might be a little more serious because

there are some regulations they have to comply with. Not everyone has access to your medical

data. This secretary is thinking that maybe this includes booking appointments.

I wanted to ask, what does authorization mean? Sometimes this just means that the other person

needs to send an email. Maybe you need to have an official document, or maybe they just

need to say, "Hey, yes, she can book the appointment for me, but I'm too busy to do it myself."

I used a wonderful phrasal verb, to hop on. I said, "Does he just need to hop on the phone

and say yes?" Maybe he can just say, "Yes, she can book an appointment." That's it.

I said, "Hop on," because this means something quick, some type of quick action. We use that

full expression, to hop on the phone, but we can also use it in other ways. You might

say, "To get to the park, you just have to hop on the bus." You can use it for transportation

like this, to hop on the bus, to hop on the train, to hop on a plane, even, if you're

making a quick decision to just hop on a plane. When I heard that there was trouble, I hopped

on a plane immediately. It's this type of quick, easy action.

All right. Let's watch that clip one more time. Then we'll continue with the conversation.

I'm actually calling to make an appointment for my husband. I have a scheduled appointment

for myself, but I wanted to make a second one for him.

adult, he would either need to authorize you to make the appointment or he would need to

Oh okay. Would authorization mean he just needs to hop on the phone and say yes?

Secretary: Pretty much, yes. Well, because I don't have

him in my system... Actually, let me ask real quick, if you don't mind.

Vanessa: Let's talk about two points in this quick

clip. She said, "Let me ask real quick." Just to let you know, the correct grammar is really

quick, but in daily English conversation, sometimes we just say real quick. We use real

with something else like, oh, it's a real beautiful day today. It's a real beautiful...

It should be, it's a really beautiful day, but you will hear English speakers use real

instead of really, even though it's grammatically incorrect.

Personally, I don't recommend that you use this, but if you hear it, you'll know what's

happening, and you'll understand. It's just kind of a really casual type of conversational

language. Let's talk about that last sentence that she said, "If you don't mind." This is

simply a polite comment. I don't have a choice. It sounds like she's giving me a choice I

can ask or I don't need to ask, but really, she's not giving me a choice. She's just letting

me know, "Hey, I'll be right back." She could have said, "Just a moment. I'll be right back."

That's totally fine too. She said, "If you don't mind," and she's not waiting for an

answer. She just says, "If you don't mind." Then I say, "Okay," and then she goes and

asks for permission about this situation. This is a really nice, kind of, just filler

expression to be polite, "Hey, if you don't mind."

Let's watch that clip, and then we'll continue with the conversation where you will hear

a very important phone verb. Let's watch. I'm actually calling to make an appointment

for my husband. I have a scheduled appointment for myself, but I wanted to make a second

Okay. Got you. Let's see. It's just a little tricky with spouses. Is he available? Because,

unfortunately, because he is a legal adult, he would either need to authorize you to make

the appointment or he would need to make it himself.

Vanessa: Oh okay. Would authorization mean he just

needs to hop on the phone and say yes? Secretary:

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How to Schedule an Appointment in English

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