Name: Why You Need Trust to Do Business: Crash Course Business - Soft Skills #1
Uploaded: 2023-05-08T19:46:37.000Z
Duration: 11 min 45 s
Description: VoiceTubeの動画で発音を聞きながら英語表現を覚えよう！学べる英語：

A former advertising agent who quit her job to be a freelance YouTuber?

Maybe you picture someone who looks like you.

But when it comes down to it -- everyone's a businessperson.

Like, have you ever decided on a chore schedule with roommates?

Have you told someone about yourself on a first date? I know it's uncomfortable.

Have you organized a bar crawl and made sure your friends all got home in one piece?

You've planned an event and held a management position.

So in this series, we're going to help you hone those day-to-day business skills, look

for a job, get along with your coworkers, and really take your career to the next level.

We're not turning you into a 'business robot.' I mean, do I look like a suite? No.

We want you to succeed on your own terms and identify what works best for you.

As they say in the business world, we're here to help you “capitalize on your core

competency” -- or use what makes you special to really strut your stuff!

And before anything else, we need to sit down and have a chat about trust.

I'm Evelyn from the Internets, and this is Crash Course Business: Soft Skills.

Trust may seem like a basic idea, but it's actually a challenging and fundamental concept

like the bottom level of a business pyramid.

Trust forms the basis for your reputation, which is the foundation of working relationships,

Your decisions about whom to trust are affected by how confident you are in someone, as well

as what you know about them and your experiences with them.

If you're planning a road trip, who would you trust to navigate and also make a fire

playlist: Your best friend who you've gone to concerts with since high school, or her

roommate who blasts techno and wrecked his car last Tuesday?

When you trust someone with your AUX cord, your car, or your career dreams, you're

And when you start a new job, you're trusting that organization to treat you fairly as much

Trust can also make or break professional relationships.

When a team is running smoothly, coworkers rely on one another to get their jobs done.

But if you don't trust someone, it can create an imbalance of work, or you might feel like

you have to double-check everything they do.

And that can make for a rough work environment.

Lack of trust can even close the door on opportunities.

If people don't see you as trustworthy, they won't want you on their team or suggest

So how do you decide who's trustworthy, and what can you do to make others trust you?

But I can tell you that there are a few different kinds of trust, like cognitive,

They all blend together to form a picture of how trustworthy someone actually is.

It's like a trust and reputation smoothie, y'all.

Trusting or not trusting someone for rational reasons is known as cognitive trust.

And what do you look for when you're analyzing a person's character?

That's why it's important for your hard work to be seen by others.

Your reputation can't improve if people don't know what you've been up to.

To build up cognitive trust, you can focus on its three basic elements: competence, intent,

Let's imagine you're paying off those soul-crushing student loans and take up a

First up is competence -- are you capable of doing the things that your employer needs?

Can you make an extra-hot, double foam, non-fat caramel macchiato, with two pumps caramel

and one pump cinnamon dolce, in under 3 minutes flat?

Or are you going to give up during the morning rush and slap down a plain black coffee with

If you want to build your competence, think about how to demonstrate what you can do,

hone your skills, and acknowledge your shortcomings so you can work on them.

Find new ways to showcase your work, or take classes to build skills -- like a workshop

And if you don't have the time or money to sign up for something official, you can

keep watching free educational content on YouTube.

Next up is intent -- are you looking out for others' interests, as well as your own?

You're generally not taking a job for incredibly pure or nefarious reasons.

Maybe you mainly just want to be able to pay rent.

If your interests align with someone else's, you can work together.

Although one of you may be less invested.

So while you're probably not going to be begging your boss to explain how the coffee

beans are farmed, ground, and shipped, you can still demonstrate intent.

Show genuine concern for others, be tactful, and help your coworkers.

Chatting with them or doing favors like picking up an extra shift can help build your reputation.

Finally, there's integrity -- can you talk the talk and walk the walk?

Do you show up to your 5am shifts and open the store, make sure the tables are set, and

write the daily special with a pun on the chalkboard?

Or do you show up late and forget to spell-check “frappuccino”?

Doing an amazing job 90% of the time and falling flat 10% of the time is sometimes worse than

Little mistakes can make a big impact on your integrity, so follow through with what you

A helpful trick is under-promising and over-delivering.

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Why You Need Trust to Do Business: Crash Course Business - Soft Skills #1

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