Things haven't been going well.

A tip top trading.

There was a fire in the warehouse caused by Mr Ingles.

Cigarette.

And now, Mr Socrates, the big boss from America has turned up unexpectedly.

So, honey, are you Anna?

I'm Anna.

I work here as a sales executive.

We haven't met before.

Reassuring.

Looks like I've arrived just in the nick of time.

What's going on?

Oh, Mr Socrates.

Golly gosh!

What an unexpected.

Unexpected.

All right, It looks like this.

Companies in a mess.

Uh, yes.

It was OK when I popped out for some biscuits.

Biscuits, their cookies.

Man, Look, now what I have to do to get a triple shot, Organic, skinny cappuccino around here.

I'll get you one, Mrs Socrates.

It's okay, honey.

I need you to book me a hotel room.

You?

What's your name again?

Paul.

Can you fetch me one?

Right, Anna, booking a room for Mr Socrates.

This is something you can't get wrong.

Well, I've never done it before.

I'm sure you'll be OK when you book a room.

Here's what you could say.

Hello.

I'd like to check availability and prices for a room, please.

Does the price include breakfast.

Are there any business facilities such as Internet and WiFi?

I'd like to go ahead and make the reservation, please.

Okay, I'll give it a try, but where should I do?

Try searching on the Internet.

Look for a five star hotel.

He's a five star guest after all.

Good luck.

Thanks.

I better get back to the office and get started.

Hi, Anna.

Oh, hi, Tom.

Well done for saving Mr Ingle in that fire.

You were very brave.

Oh, it was nothing, really.

So we'll be doing.

I've got to book a hotel for Mr Socrates.

No, you know, we must be in trouble.

He never visits.

Really?

So where shall I book him into?

Well, my friend runs a fantastic hotel.

It's five star.

It's called the Royal Imperial.

Look, I've got his number.

Give him a call.

Mentioned my name.

You're bound to get a special right.

Thanks, Tom.

No problem.

Oh, but don't forget, I've heard Mr s only likes a room with a single bed in it.

He gets spooked out if there's another empty bed.

Oh, right.

Okay.

I might just well give it a try.

Hello.

Royal Imperial Hotel.

Oh, Hello.

I'd like to check availability and rates for a room.

When?

443 nights from tonight.

Your best room, please.

All our rooms.

But, yes, we have one.

It's £100 a night, Right?

I work with Tom.

Tom Darcy.

His friend, runs the hotel.

I wondered if you could over me a special rate.

Tom Dolphy.

No, I've never heard of him.

Sorry.

It's still £100.

Does the price include breakfast?

Yes.

We offer a full continental breakfast of toast or bread.

Oh, and tea or coffee and cereal.

Oh, and do you have any business facilities?

Well, we've got paper and pen.

I was thinking Internet.

WiFi.

Shoeshine.

Yes, we've got that good.

And most importantly, is this a single room?

We've only got twin room twins.

You've only got room for twins?

No, we could take it out and they just one in if you want.

Oh, that would be perfect.

In that case, I'd like to go ahead and make a reservation, please.

Good.

How would you like to pay?

Well done, Anna, for booking the hotel.

But I have a feeling Tom's recommendation may not be as luxurious as he says.

Let's hear the phrase is Anna used when booking a hotel.

Hello.

I'd like to check.

Offend ability and prices for a room, please.

Does the price include breakfast?

Are there any business facilities such as Internet and WiFi?

I'd like to go ahead and make the reservation, please.

So the room is booked.

I wonder what Mr Socrates will think of it.

He's a particularly fussy man as we'll find out next time.

Bye.