字幕表 動画を再生する
There are five trends that are going to be shaping e-commerce in the coming years. The
first trend is going to be touch commerce, so basically, we've already seen that shoppers
are using their tablets and their mobile phones a lot more. The user experience is better
and the shoppers actually like that because the conversion rates are higher.
We're going to see more and more responsive design websites. We're going to see in-app
purchases, so that's going to be pretty big. Another thing that's going to be big is going
to be virtual demonstrations, so things like using augmented reality and things like that
will be pretty popular.
The second emerging trend is going to be location based commerce. We're already seeing the beginning
of that. Basically, people are going to be shopping on the go using their mobile phones.
They're also going to be shopping for location specific products. They might be receiving
location specific deals.
It's going to be all focused around location, where you buy, what you buy and you're also
going to be paying with your mobile phone. That's emerging trends, mobile wallets are
not there yet, but we're going towards that.
The third trend will be online to offline integration, so small businesses are going
to be using the technology that we've been using forever with tablets and folders and
stuff like that. Basically, the experience of the consumer is going to be a lot quicker
and a lot better. We're going to see things like virtual merchandising with their tablets
in store, instant checkout to make the experience quicker.
On the back end, there's going to be a lot more gathering of hard data. Where the customers
are going in the shop, what they're doing, and as well as basically communicating with
those customers when they get in store and when they're trying to leave. That's going
to be an emerging trend.
The fourth trend that we're going to see emerging is demand side signaling. With the explosion
of e-commerce and social media, we can know a lot better what customers want and what
they like. Brands and retailers are going to be using that data a lot more to try to
anticipate demand and create, actually, the products that the customers are going to want
in the future.
The last trend that's going to be emerging is the customization of the products that
you can buy and the curation of your experience. First of all, there's going to be more and
more independent retailers that are going to be online.
Then, you're also going to be able to personalize the products you buy. Adding your name, adding
information, there's a lot of new software that can basically plug into different e-commerce
solutions, to basically customize everything you buy.
Then there's the curation of experience. Every experience you get will be tailored to your
own personality, to your own likes, to your wants, to everything you do. It's going to
be a lot more of a sexy, personalized experience for you. That's going to be the last trend
you're going to want to look into.
To recap, the five trends are number one, touch commerce. Number two, location based
commerce. Number three, online to offline integration. Number four, demand side product
signaling and number five, customization of products and curation of experience.