Gonna run through the top five interview questions, asked that lows and help you plan fantastic answers.

That'll land you a job with loads.

So let's start by looking at question that always comes up in these sort of interviews, which is how would you deal with an abusive or angry customer?

There is a simple procedure that you can follow.

They always get you good results on this question.

So your score highly if you follow this method, the first thing you're gonna emphasize which is so important I absolutely want to hear it is that you're never going to raise your voice.

You're never gonna get angry.

You're never going to argue back then.

Once you've made that point very clear in your answer, going to talk about how you're going to de escalate the situation and make sure you get that key word and de escalate is absolutely what they're looking for.

That means that you're gonna come every one day.

You get the situation under control and you get everyone just that bit camera so you can have a proper discussion.

However, you're also gonna make clear that you're gonna stick to the company's procedures that if a person is aggressively demanding a refund, but the company's policy does not allow for a refund under the circumstances, you're going to stick with the company's policy.

You're gonna do it very politely, and you're gonna do sensitively on dhe sympathetically.

You're always going to follow the company's policies.

The last thing you want to get across is he gonna make lose the group.

Good.

In this interaction, you're wearing their uniform, you're representing that business.

And so you're gonna make sure that you look like the professional in this situation and the people round, you're going to be impressed with the cam cool professional manner that you have that interaction with.

And so if you mentioned those four points, you will really school.

Well, on this question, the second question that always comes up tell me about the hours that you're able to work on.

This question can be answered very badly.

I'm gonna show you how to avoid those pitfalls.

So the first thing you know make sure that they're aware of is that you can be relied on that you can be there when they need you.

So you're really trying to sell yourself to the manager by showing that you fit exactly what lows needs and they really, really need flexible people, so flexibility and reliability are so important.

On top of that, here is some fantastic things that you can match.

If you can mention these, it looks really good and it meets Lo's business goals.

So if you could work lay openings that's fantastic.

Really need people working late openings.

You happy working weekends That's also really good worth getting in their box set.

It's like more difficult time to staff.

Talk about how your other commitments are taken.

Care off rather than going on about how you have all these other commitments and you've got Children.

You can't possibly work all these times that are hard to staff because that's gonna put them right off you.

If you can do the school holidays, definitely get in that you can do that.

It is much better to talk about having a preference rather than just refusing to work so intense it I don't do.

We can't.

I can't work in evening because of all these big barriers.

There gonna be a huge problem, Nick, employing me a massive drama in a big castle that's going right off.

I'm not going to get the job on the absolute key to success with those questions.

Always focus on what you can do.

Know what?

You can't see what all of us can.

Don't talk about the camp.

People do badly on this question to immediately go.

I can't work this time.

I can't do Thursday nights ever.

That's total.

No, no, on DDE.

It just puts the person right off.

You need to show that you're meeting there, needs in terms of staffing if they bring up a time that you can't work, talk about how you could be flexible and say, You know, I could do this under these circumstances are really trying to be there when you need me since but preferences know about refusals, books on the can and you will do well this question.

The third question.

What do you know about lose on?

This is really a research based question.

You may not be asked exactly to reel off fact about the company, but you will have to show at some point in the interview likely that you have a good understanding off their business.

And even if you don't ask it directly, definitely get in some of these ideas because shows that you've done your research on the business and you could drop these in pretty much everywhere.

And so the key to success with the what do you know about sort of questions is to start with what basically, everyone knows.

Everyone knows that there.

That's our big box retailer with these huge store selling home improvement.

Good.

Everyone knows that everyone off the notice that they've got a rivalry with Home Depot.

That's the biggest Comparator.

Definitely get those things and then start moving into things that only some people know You know where they were founded.

The part of the Fortune 500 that have encouraging consumers to improve energy efficiency is a big part of their business on dhe.

Then you're really sure often score very, very highly on this question.

Taco things that just a few people would know that show that you've done the research on that.

You work hard and you're well prepared by talking about the founding in 1921 with the very first store that is directly related to the current business.

You may see a different day for the finding, but you need to look into that.

The actual first store was 1921.

You know, also used the phrase on Lee Channel, which means selling online and offline, which really shows that you've got a good understanding of the business.

So do your research.

I've given you some points to star on, and you can absolutely Neil this question.

And if it doesn't come up, drop some of these amazing facts wherever you get a choice chance, because that shows you've done your research.

Fourth question.

Where do you see yourself in five years time?

You gotta be careful with this question, because you can answer it very badly or you can answer it very well.

I was sure you had to answer it very well.

Gonna start with something that's believable.

You're not going to join the boy and board of directors.

And five years times they would, you know, go with these ridiculous things but undermines your credibility and makes you look very silly.

So you have to talk him through a sensible plan that you've actually thought through on the plan that you present for where you're gonna be in five years time, years time has to actually meet what the company wants.

So the absolute worst thing to say is that you're gonna quit, lose, and you're gonna go get a better job somewhere else.

You gotta go in university and you're gonna do something completely different.

That is not what people are.

They want someone.

There's going to be really good at their job.

And it's going thio improve the company by being part of it that you can lose that little bit bear.

Do you talk about earning plus once and look at the job you're applying for a look at what the job one step above there is talk about how you're gonna earn it.

Don't talk, but being in that job in five years, talk about what you're going to do for five years.

That's going to get you the skills and earn you that place at one above.

If you don't want to move up, that's fine.

You can talk about being really outstanding in your role on being someone that people look to as a great example of someone that's fantastic in their current role on a key thing.

To get in is do your research on what lose offers and any training programs that they've got.

And also, at the end of the end of you ask about walked training on dhe continuing professional development.

That's great word to get in this Louis offer.

Let's move on The last question.

What experienced you have that makes you suitable for this position?

Have arranged this in the pyramid.

So at the top of you've worked in home retailing's or anything to do with selling home improvement, take product talk that absolutely folks in on that.

That is the best they talk about in this question.

If you haven't got home retail experience, really go on about every single job that you've ever worked with customers.

That's a second best thing coming in.

Third, talk about any personal D I Y.

If you've done anything around the house, building things, facing a kitchen, anything D i.

Y.

Bates.

That's a really great thing to get into issues.

You got some understanding of D I Y.

And then you could just talk through all of the work experience that you've had.

But the key to success on this is to emphasize its relevance every single job experience that you're talking about.

You have to explain to them how it's relevant toe working at Lowe's and show off all the things that you learned and how that makes you better in your current job.

And probably the most powerful way to answer this question is to link your experience to the rule and then added previous managers perceptions off you see, if you got a good reference, Absolutely.

Go on, go on and on and on about it.

Show them that previous man just had a really great opinion of you, and you were very reliable on the would you not want to have loved you, But you know you're applying for another job, so they kind of have.

But you want to show that you could easily go back to that job if he wanted except agree.

I think the shoe off and finally hopeful that have been really helpful.

Thio on.

You can work through each of these lights and see how you plan the perfect answers.