Name: シチュエーションインタビューの問題集TOP5と高得点の答えをご紹介! (TOP 5 SITUATIONAL INTERVIEW Questions and High Scoring Answers!)
Uploaded: 2021-01-14T09:16:55.000Z
Duration: 13 min 42 s
Description: VoiceTubeの動画で発音を聞きながら英語表現を覚えよう！学べる英語：

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My name is Richard, but one from the interview Training company, past may interview dot com On in these video tutorial, I'm gonna teach you how to pass a situational interview, and in particular, we're gonna focus on situational interview.

Questions are likely to come up during your interview.

More importantly, I'm gonna give you a number of high scoring answers that you can't find anywhere else.

So please do stick around, because I can assure you this training tutorials gonna make a big difference to your interview Preparation.

Now, as always, before I get into those of very warm Welcome to these tutorial.

Might once have been helping people to pass their interviews for 20 years now, and I always focus on giving you unique and top scoring answers that you can't find anywhere else.

So please do make sure you take notes on watch the tutorial from beginning to end.

Also, please do make sure you subscribe, and that way you're not gonna miss out on any of the daily interview training videos that I am now uploading, and I would very much appreciate it if you gave the video alike that always motivates me to doom or to help you to part your interviews.

Also, if you tell me the name of your interview in the comments section below this video, then I will come on here and I will give you a number off situational interview questions that I believe will come up during your particular interview.

So make sure you do that, and I'll come on each day as well.

So what are situational interview questions?

Situational interview questions are a set off interview questions designed to assess your skills, your qualities on your experience that is applicable to the job you are being interviewed for.

So, for example, if you were being interviewed for a job that requires an ability to provide exceptional customer service than they would ask a situational interview question to a sexual skills in that area.

And that question might be described a time when you went out of your way to help a customer or describe a time when you delivered exceptional customer service.

So these are examples off situational interview questions, and they usually start with Describe a time.

Tell me about a time when or also explain a situation that you're in And is that example described someone you delivered excellent customer service.

So whenever they say to describe a Tom or explain something that you're prompt that you need to answer a situational interview question another example is explain the situation you were in when you went above and beyond what was required.

When have you gone above and beyond What is required at work on?

The important thing is you would need to give a specific answer to that question.

This is my first really important tip is not to say, Well, if I was in this situation, this is what I would do.

You need to say I've been in this situation before and this is what I did to resolve it, or this is the actions that I took.

And I'm going to give you a brilliant format to follow when responding to situational interview questions right now.

So what is the best way to answer situational interview questions?

Well, some of you will have heard of this.

Some of you want But by the end of it, you will be experts in using the star technique.

Now, whenever you get asked a situational interview question, always think, first of all of the star technique, so star is explained the situation you're in.

Then tell the interview panel the task that you needed to do.

And this is the important bit the action that you took and going to detail.

Don't provide basic brief details going to specific detail, step by step details of the actions that you took and then finally tell the interview panel.

What happened following your actions and this is another tip.

The second important, it is to always make sure the result is positive following your actions so you would start off.

Describe a time when you provided excellent customer service.

You would say the situation I was in was I needed to provide excellent customer service to a customer came in.

They wanted to make it mike a complaint, and then you move on to the task.

My task was that I needed to to listen to their complaint and then come up with an action plan for resolving it, and then you give them the actions you went into.

I listen to them in detail, took notes, reassured them as we went along.

And finally you would move on to the results and say that the customer was extremely satisfied.

So that's a brief overview of the star technique.

What I want to do is to put it in greater context now greater detail and give you a number off sample situational interview questions on responses to utilize that star technique that I've just described.

So let me show you on an answer to a situational interview question using star.

So tell me about a situation when you delivered excellent customer service.

But this is very high scoring for this question.

I can remember helping an elderly customer one day on the telephone choose the right product for their grandsons Birthday.

Now we were a website that sold online gifts for people, and we always ensured we delivered exceptional customer service.

Now this particular gentleman was having difficulty viewing our online catalogue, but I was determined to help him out as much as possible.

I saw it is my duty to take my time, make his experiences pain free as possible due to the customers lack of customer experience.

That sorry of computer experience I need is to be patient whilst helping him choose the right product.

Whilst on the phone, I suggested that I send him a printed catalog in the post just to make it easier for him to read and choose a gift at his own leisure.

So I printed off the online catalogue and sent a copy in the Post.

I told him to call me back when he was ready to place an order, and I finished off by giving him my name, my direct line telephone number.

A couple of days later, he called me back with his product reference number and then spent time taking his payment details.

I reassured him that his payment was safe and secure.

By then, dispatch the order on a customer thanked me for going above and beyond what was required to help him choose and dispatch the right product.

So you'll see that's an in depth free son response.

It's a very detailed response, and that's important.

Some people will tell you just to give brief outlines, but give a detailed response in that shows.

Do you know how to provide excellent customer service?

And, as I say, I've put it there on the screen for you with Situation Task Action Result.

Now you can obviously even take notes Asai progress.

Or, if you want to download this interview question on that sample, answer on another 19.

Do stick around and I'll tell you where you can download the full set as we progress through the tutorial, Let's now take a look at another sample.

Situational interview question on response.

Explain the situation you were in when you put one of your strengths to good use.

Sometimes they will say, What's your greater strength?

But in this particular situational interview question, they want you to explain a specific situation you were in where you actually put one of your strengths to good use.

Using the star technique, one of my core strengths is my ability to organize things in the workplace so they function better for everyone Now.

One day I asked my supervisor if I could come up with a new system in the office for dealing with customer complaints just to make it more efficient for everyone.

As the wind complaints came through, my supervisor agreed it was my job to create a standard complaints procedure that was simplified, easy to follow, and also that meant each complaint was dealt with the satisfaction of the customer.

I started out by creating a step by step document that each member of staff could follow while stealing with a complaint and then created a checklist.

Documents of the person dealing with actual complaint could ensure they were following the new system accurately.

Now the end result was, my supervisor was very pleased with the new system, and she actually implemented it across the team moving forward.

All starve at the confidence to deal with complaints, and as such, the customer service experience greatly improved as a result.

Explain the situation you're in where you put one of your strengths to good use, so you can see now by using situation task action result.

It provides in debt Vance's toe all these questions and you cannot fail to score high.