Name: 店長1分2秒!- 防御力への対処 (Manager Minute or Two! - Dealing with Defensiveness)
Uploaded: 2021-01-14T08:39:05.000Z
Duration: 1 min 42 s
Description: VoiceTubeの動画で発音を聞きながら英語表現を覚えよう！学べる英語：

You're giving a team member feedback, and you start to notice that

様態の副詞

they're talking faster, their answers are getting shorter, and they might actually even start shutting down.

First, let's start with what you don't do.

You don't tell somebody you perceive as getting defensive, "You are getting defensive!"

Instead, I want you to take time to test the assumption you're making.

What you might perceive as them getting defensive might be how they respond when they're

humiliated, or disappointed in themselves.

And if you have to address the behaviors because of the situation or the relationship,

then I encourage you to use observational statements about the behaviors,

not your interpretations of the behaviors.

We want to make an observational statement and then give them space to respond,

By getting curious with them, not only do you better understand the situation,

but the act of listening will start to calm down that stress response.

The next time that you perceive someone's getting defensive, I want you to

test your assumptions and get curious with them.  You might just discover something new.