as part of a large organization and worked

through all types of engineers and accounted

for different parts of the problem.

It's one of the one's I'm most happy with

because ultimately I came up with the very simple solution

that was easy to understand from all levels,

from the executives to the engineers and developers.

Ultimately it was just as efficient

as something really complex that I could have

spent a lot more time on.

- Back in the university we have a problem

that we wanted to predict algal bloom.

This algae bloom could cause rising toxicity of the water

and it could cause problems to the water treatment company.

We couldn't predict it with our chemical engineering

background so we used artificial neural-networks to predict

when this bloom will occur.

So the water treatment companies could

better handle this problem.

- In Toronto the public transit is operated by

Toronto Transit Commission.

We call them TTC.

It's one of the largest transit authorities

in the region in North America.

And one day they contacted me and said, 'we have a problem'.

And I said okay, what's the problem.

They said, 'well we have complaints data

and we would like to analyze it and we need your help'.

I said fine I'll be very happy to help.

So I said how many complaints do you have?

They said, 'a few'.

I said how many?

'Maybe half a million'.

I said well let's start working with it.

So I got the data and I started analyzing it.

So basically they have done a great job at

keeping the data, some data in tabular format

other was unstructured data.

And in that case tabular data

was when the complaint arrived, who received it,

what was the type of the complaint, was it resolved,

whose fault was it.

And the unstructured part of it

was the exchange of emails and faxes.

So imagine looking at half a million exchanges of emails

and trying to get some answer from it.

So I started working with it

and the first thing I wanted to know is

why would people complain and is there a pattern.

Are there some days where there are

more complaints than others?

And I looked at the data and I analyzed

it in all different formats and I couldn't find

what the impetus for complaints being higher

on a certain day and lower on others.

And it continued for maybe a month of so

and then one day I was getting off the bus in Toronto

and I was still thinking about it

and I stepped out without looking on the ground

and I stepped into a puddle,

puddle of water.

And now I was sort of ankle deep into water

and it was just one foot wet and the other dry

and I was extremely annoyed.

And I was walking back and then it hit me

and I said well wait a second.

Today it rained unexpectedly and I wasn't prepared for it.

That's why I'm wet and I wasn't looking for it.

What if there's a relationship between

extreme weather and the type of complaints TTC receives?

So I went to the Environment Canada's website

and I got data on rain and precipitation,

wind and the like.

And there I found something very interesting.

The ten most excessive days for complaints,

the ten days were people complain the most

were the days when the weather was bad.

It was unexpected rain, an extreme drop in temperature,

too much snow, a very windy day.

So I went back to the TTC's executives

and I said, I've got good news and bad news.

I said, the good news is I know why people

would complain excessively on certain days.

I know the reason for it.

The bad news is there's nothing you can do about it.