>> Patient navigation is an effort of the team

to make sure the patient receive appropriate care.

>> Patient navigation is providing one on one care to a patient, they provide education

to the patient, appearance assessment at their homes, at a clinic or a hospital setting.

>> It's a means of providing concrete support to address the barriers that get in the way

of someone accessing or engaging or maintaining ongoing medical care.

But it's also -- it's an emotional support to somebody who's going through some sort

of medical condition or disease and or diagnosis.

>> Patient navigation is important because some

of our patients are very unfamiliar when -- with HIV or AIDS.

If they're newly diagnosed or even if they've been in care before,

they still need to learn what new medications are,

what they have to do to become healthy again.

So, our patient navigators they educate them on the steps to take and how they go

about taking care of themselves better.

>> The most important parts of patient navigation are the relationship.

Having a confidant, having someone that hones in on you.

It's not a one size fit all kind of relationship.

I think that having someone who gets to know me and listens to me is better able

to find the services that will benefit me.

[ Music ]