Such is this.

We can never be sure.

When someone close to us on, maybe even we ourselves might fall in.

And when we do need to seek medical care, we would like it to be the right kid.

But if you want the right here, we may need rights.

Now, let me explain to you why that is so with an example.

So Manta Mukherjee Waas Ah, young engineers student in Calcutta.

He was riding his motorcycle and he had an accident.

He was taken to a private hospital and in the private hospital.

The hospital reminded rupees 15,000 to start the emergency treatment.

Samantha had medical insurance, but he didn't have the cash on him at that point of pain.

So he requested the hospital to start the treatment, but they refused to do so until the full amount was given in cash.

And because of this, there is a dilly and unfortunately, some under date.

I think you'll agree that what happened to Samantha should never happen to anyone.

And to prevent such situations over a period of time, we have evolved a system of patientsrights.

Now what happened to Samantha is something not very rare, uncommon in our country when it comes to commercial private hospitals as a medical doctor and this part of our teammates.

Satti we have come across dozens and dozens of stories off people who had to suffer from medical negligence from gross overcharging and sometimes unnecessary procedures are unnecessary operations in private hospitals, leading to massive loss, off finances, off health and sometimes even of life.

No, I don't want to depress you with these stories.

Instead of that, I will introduce you to a friend who can help you tow a wide such situations.

Who will protect you in all situations when you're enough?

And this thing, if the jacket of patient states the chatter of patients right I'm talking about has been adopted by the National Human Rights Commission recently, and this applies to both public and private hospitals and similar chatters off patients rights are there in most other countries of the world, so no need to see what are these rates and how they can predict the full set of lights our rights as consumers.

No to said that the consumer is king, but in a hospital setting actually the consumer, maybe at a significant disadvantage.

Now, how is this?

So when you go to a restaurant, what is the first thing that you asked for?

You asked for the menu.

Now you look at the menu, you look at the rates and then you decide what you want to order.

Now imagine going to a restaurant which gives your menu without any rates in it.

Would that be useful?

Not particularly.

Unfortunately, many private hospitals are like that.

You go to the hospital and to begin with, there is very little transparency of order rates, and this leads to certain very, very uncomfortable situations.

For example, you might have heard the story which took place in 2017 off a young girl was taken to a big corporate hospital.

Nearly.

She had thank you.

She was treated there for a fortnight.

Unfortunately, the child died and the family was given a whopping bill of rupees 60 next, without any explanation.

Now, these are the kind of situation that we need to avoid, and that is why we have a right to transparency and rates in private hospitals.

And linked to that is the right to information every patient has a right to know what is their illness.

What is the diagnosis?

What is the line of treatment?

Are there any risks which are involved?

What does the expected costs and finally, at the time of discharge in the hospital are detailed, itemized bill off the treatment and this right to information is linked to the right toe all records and reports, because if you're patient is admitted in the hospital, you have the right to not only receive all the laboratory test investigations and also the imaging reports like, say, an extra X ray or an ultrasound.

But also you can access the indoor case papers and get a photocopy of these if it is required and these are required because you may want to take a second opinion, you may want to concert another doctor, and for that you may need these reports now.

Another situation which we encounter in certain private hospitals is that they insist that the patient must buy all the medicines from the hospital's on pharmacy.

And this is not accidental because actually, the race may be inflated in the hospital pharmacy and the same medicines can be available outside at much Lauritz.

And to prevent this kind of exploitation of patients, we have a right to choose the source from where we would like to buy our medicines or get our tests done.

No moving forward from this set of rates.

We have another set of rates, which are linked with medical ethics and coming back to a restaurant analogy.

When we go to a restaurant, we pay the bill and we decide what we want to order.

But when you go to a hospital, you pay the bill.

But you don't decide rich medicine.

You're going to consume our rich test.

You're going to undergo it.

Somebody else will dissect.

That's the doctor now, because we hand over to the doctor this power off decision making.

That is why we also need to have certain traits to protect the patient.

And one very important rate is a right to insult consent.

No health care is like a double edged sword.

It's usually beneficial, but sometimes it can be hazardous and therefore before any potentially hazardous procedure, whether it's an operation or an investigation, ah, full of information about the risks must be given to the patient and the family and adequate time should be given.

Any options which are available should be suggested, and only after that taking written consent.

Then only the procedure should be condemned.

And this should be done with adequate time, not in a custody way just before the patient is being rolling to the Operation Theatre.

So these are certain important rates, and then we have off who's have certain rights which are linked to legal providence.

And I've already talked about the right to emergency medical care.

Now there's another right which is violated not only for life patients, but even so, the dead bodies of patients today in us and you might be aware there certain hospitals.

Private hospitals have this practice that if a patient dies, the demand the bill and if the full bill, according to their calculation, is not paid, they refused to release the dead body of the patient.

This is completely illegal.

This amounts to illegal detention and we have a right to take the discharge of our patient.

Are the dead body of a disused patient from the hospital without and in such a condition Now, having said this, all these rates are very important.

But at the same time as patients.

We do have certain responsibilities also, and a patient has a responsibility to give the required information to the doctor at the time of treatment, to cooperate with the hospital stuff during the course of the treatment, to respect the human dignity off the hospital and health care providers and also, uh, toe not indulge in any kind of violence in a hospital setting.

Whatever the grievances, maybe, and I'd like to add that wherever possible, we should try to seek out an ethical doctor who will give us appropriate care.

And my colleague Dr Wangari will be talking about how to do that.

No, I have very briefly highlighted just a few of these patients, right?

If you want to access the entire patients wrecks charter, you can visit, then adjust the website and also now we have a national campaign on patients rates which is being developed across the country.

If you want to support this campaign, if you want to know more information and if you have any specific weight is you're most welcome to visit our website and get in touch with us.

So in the end, I'd like to say that I wish all of you a very healthy life.

And I hope that none of you need to access healthcare, at least in the near future.

But if you do land up in a challenging healthcare situation, don't be patient with man practices as a patient.

Demand your patient straits.

Thank you.

Thank you.

What makes a good doctor?

I remember Chris.

Look, where did rise in the most to them.

You might Idaho.

Dodo.

You must tell her a few brown on way.

D'oh!

But on on don, I need to.

Meaning?

Here, doctor.

We bow before you because you are better off.

Mama, You're my picks.

Life of your promise.

And you take life as well as money.

Well, that was 1000 years back.

Now you're you world into modern ridge.

We're health and health care are supposed to be social good, and we are inching towards that aware.

Told you about the patient, right?

Sure.

Good doctor.

Respect the right of the patient to get information.

A boat.

You know this investigations procedure on the patient Ray give inform contained after having under tour the prudent gone off go options I really would on don't know, get irritated or angry if the patient got for second opinion.

You did that right.

But the question remains.

How to recognize a good doctor ring?

I think I'm real place to ponder on this question.

I'm a gynecologist.

I ran my own.

Was Britain in a small rural town off my master for more than 20 years.

I tried with that good doctor all my sins.

I'm a freshman, Godwin.

I am a patient off and you play.

When I heard just pain, I needed to find a good doctor.

Ren Lee, approach adaptation to the doctor.

Rephrase nearly unsurmountable in permission of symmetry and power suit.

We know very little and we are helpless.

We may be fighting life and death battle.

Remember suffering.

We may be beautiful.

You may not be in the right condition, you understand?

Here cones the first foundational characteristic off a good doctor, Good doctor alone special to ask questions.

Price to understand the fewer on the patient across the bridge exploring possible Personally, I would not go to the doctor would crease my question like some some little good doctor with wild options before the patient.

She did not force her options.

On the contrary, they knew what possible she takes into consideration.

Patient, unusual socio economical, psychological and spiritual viewpoints.

I remember a touching story.

A 70 year old woman was brought to me with cancer, for which spread across her body another doctor, her tryingto forth chemotherapy and on toe pressure here, right on her, with all the consequences.

If she did not hot for that like Ben Strange.

No wonder the poor family was bent on selling their only land.

I told him, Look at what evidence in your kiss.

Chemo and radiotherapy will not do better than palliative care.

If you go for palliative care, the old woman will die at home among the newer and dear ones.

The moment I spoke the world woman crying and crying, she was begging for the adoption for the last 11 And when I had a doctor also give that option Heavy burden lifted from the family.

The sun came with inevitable nudes.

What?

He was really happy.

He could satisfy the last wishes off.

His little medicine is very uncertain and we'll turn your doctors has re growing experience become humbler honest Victor.

Complications are not uncovered.

So good doctor is humble one.

She does not shy away from asking for help when there is a need.

A pediatrician has told the story to prepped in bed child 15.

That child was admitted with fewer in a hospital when it was not getting cured, the family said.

You're interrogating help off a pediatrician.

The doctor was for four years that you'd become a task for the family to ship the patient.

The diagnosis was 1,000,000 that brain infection, and because the child was timely ship here, it could be sand glitter off technology and questionable portability had no D started.

Let's behavior off a section of the patient.

The true more when you were a spring more at one speculative ute.

Better that comes with some preconceived notion on inches and when you shell diagnoses has increased exponentially after the I wantto Wells Dr Google.

It's a interesting guess No one Doctor Pretty was treating from mild or moderate leisure interpret.

Ease off old man.

His daughter, engineer daughter, called from Jewish contradicted.

Let our topic should go far totally replacement surgery.

She's shredding.

She had done enough research on money down.

Daschle, the orthopedic, told her a deformity, not after political principles.

He would not go for any surgery unless conservative treatments trails.

The woman got killed.

Didn't humans remember?

Retort Kable power or submit this time had become bureau.

Gately know it is because Dr few doctors, some doctors and somewhat produced use their power symmetry toe exploit patient.

But I would know, take a politically incorrect position.

And would I realize you look, you have got but good.

Your phone one.

No exit a trip Power symmetry at an inevitable part off your relationship.

Get your doctor in a simple worse.

How frayed in your doctors.

The doctor's require your fleet.

We are not gods.

Remember the key to find a good doctor is to start with realistic and natural expectations.

If you begin right, you will get a good doctor because there are many around.

I pray you don't need one, but if you do, I hope you have become little wiser now.