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  • Hello?

  • Hello, can I speak to Kasia, please?

  • Yes, speaking.

  • Hi, Kasia, it's Oli here.

  • Oh, hello!

  • I wanted to ask: I need some English phrases for talking on the phone.

  • Do you think you could help me with that?

  • Of course!

  • What do you need to learn?

  • Well, everything, I suppose.

  • No problem!

  • Shall we start?

  • Yeah, why not?

  • Hi, I'm Oli.

  • Welcome to Oxford Online English!

  • Let's learn how to speak English on the phone.

  • In this lesson, you can learn how to deal with common situations and problems when you're

  • talking on the phone in English.

  • You'll see four dialogues, and then we'll explain the vocabulary and phrases that we

  • use.

  • This way, you'll learn everything you need to make phone calls in English!

  • Let's start by showing you how to make an informal phone call, for example to a friend

  • or a colleague you know well.

  • Hello? Oli, hi!

  • Sorry, who's this?

  • It's Kasia!

  • Oh, hi!

  • Sorry, didn't have your number saved.

  • No worries.

  • Listen: some of us are going rafting this weekend.

  • Do you want to come?

  • Wow, that sounds great!

  • Yeah, sure.

  • Brilliant!

  • I'll text you the details.

  • Okay, cheers for the invite, see you then I guess.

  • Bye!

  • Let's look at the whole dialogue.

  • What do you notice?

  • First, I answered with a simple hello.

  • This is common if you're answering the phone informally and you don't know who's calling.

  • I also used an informal way to ask who was calling.

  • And I used an informal way to give my name.

  • If you're calling your friend, don't say,

  • I'm Kasia

  • Instead, say,

  • It's Kasia.

  • Next, you can see that Kasia tells me why she's calling in a very simple way.

  • Also, look at the whole dialogue.

  • It's quite short, right?

  • This is common in informal phone calls.

  • We don't ask how are you or anything like that.

  • It's not bad to ask how are you, of course!

  • But, it's not necessary in an informal phone call if you know each other well.

  • You can also see many examples of informal language that we both used, for example wow,

  • yeah, cheers, I guess, or using invite as a noun instead of invitation.

  • Finally, we ended the conversation quickly and simply.

  • We used simple, informal goodbye words: see you and bye.

  • Next, let's look at how can you make a formal phone call, so you can see the difference.

  • Good afternoon, Oxford Online English, how can I help?

  • Hello, could I speak to Michael Hart, please?

  • Who's calling, please?

  • My name is Oli Redman and

  • I'm calling concerning a proposal which Mr Hart sent to me.

  • One moment, please

  • I'm afraid he's not available right now.

  • Would it be alright for him to call you back in about 30 minutes?

  • Yes, that would be fine.

  • And does he have your number?

  • Yes, he called me last week, so he must have it.

  • That's fine.

  • He'll call you in half an hour or so.

  • Is there anything else I can do for you?

  • No, that's all.

  • Thank you for your help.

  • You're welcome.

  • Thanks for calling, and have a nice day!

  • And to you.

  • Goodbye!

  • Can you see the difference between this and the first dialogue you heard?

  • First, I answered the phone with a longer greeting.

  • Instead of just hello, I used a full phrase.

  • I also said the name of the companythis is common when answering the phone at work.

  • You could also say your full name, like this:

  • Hello, Kasia Warszynska.

  • Or, you could say the name of your manager, like this:

  • Good morning, Anna Gilbert's office.

  • You can also see that you use different phrases to ask who's calling, or to say who you

  • are:

  • Who's calling, please?

  • Or: My name is

  • In this case, I used My name is... because I was introducing myself for the first time.

  • If you're talking to someone who you've met before, you could use this is and give

  • your name.

  • For example, I could say:

  • This is Oli.

  • Oli also said why he was calling using a longer, more formal phrase:

  • I'm calling concerning

  • You could also use something like:

  • I would like to ask about

  • Or: I wanted to discusswith you.

  • In general, you can see that the dialogue is much longer.

  • We spoke more, and also used longer sentences.

  • You can see many examples of formal language that we both used, like I'm afraid he's

  • not available, would it be alright to…, or that would be fine.

  • Finally, the goodbye is also much longer.

  • I started ending the call by asking:

  • Is there anything else I can do for you?

  • Compare this to the first dialogue, where we ended the call very quickly and simply.

  • In this dialogue, ending the call took several sentences.

  • We also used more formal goodbye phrases, like:

  • Thanks for your help.

  • Thanks for calling.

  • Have a nice day!/And to you!

  • Or: Goodbye

  • So you can see two important differences here: the language is almost totally different,

  • and also the style is different, because everything is longer.

  • Next, let's look at another dialogue to see how to deal with a common problem when

  • talking on the phone in English.

  • Hello?

  • Kasia, hi it's Oli.

  • Hi Oli.

  • Sorry, say that again.

  • I said, we're thinking of going to the cinema.

  • The sound's very quiet.

  • Can you speak up a bit? Hello?

  • Sorry, I really can't hear.

  • How about now?

  • Ah, yes, that's better!

  • Sorry, I'm in the subway, and the signal's not so good.

  • So, what were you saying?

  • I wanted to say

  • Hold on, my battery's about to die.

  • Can I call you back later?

  • Sure, I'll be free till

  • First, a question for you: was this dialogue formal or informal?

  • It was informal.

  • Here, you can see some common problems you might have talking on the phone in English.

  • At the beginning, I couldn't hear Oli's question.

  • So, I said:

  • Sorry, say that again.

  • You could use many different phrases here, like:

  • What was that?

  • Or: What did you say?

  • In a more formal conversation, you could say something like:

  • I'm sorry, could you repeat that?

  • Or: Could you say that again, please?

  • Next, Kasia couldn't hear me because the sound was too low.

  • She asked:

  • Can you speak up a bit?

  • Speak up means to speak more loudly.

  • Mrore formally, you could say something like:

  • The sound is low.

  • Would you mind speaking a little more loudly?

  • When speaking formally, you need to be more indirect, which means you need longer sentences.

  • We were having problems because Oli was on the subway.

  • Do you remember what he said?

  • The signal's not so good.

  • You could also say:

  • I don't have much signal.

  • Or: There's not much reception here.

  • Finally, he ran out of battery.

  • He really should have charged his phone before he went out!

  • Hey, that's not my fault!

  • And anyway, I said I'd call you back.

  • And did you?

  • Finally, what if you call someone, and they're not there?

  • Hello, OOE productions, can I help?

  • Hello, this is Kasia Warzsynska.

  • I'm calling for Pieter Okker.

  • Is he available?

  • Unfortunately he's busy at the moment.

  • Would you like to leave a message, or should I get him to call you back later?

  • Um

  • Can I leave him a message?

  • It's quite important.

  • Of course.

  • Could you ask him to double check the hotel reservations for the Italy conference?

  • He'll know what I mean.

  • Very well.

  • Anything else?

  • No, that's everything, but do please make sure he gets it as soon as possible.

  • I'll pass your message on as soon as he's free.

  • Thank you.

  • Would you also like him to call you back?

  • Yes, please.

  • If you could get him to call me at my office, that would be wonderful.

  • No problem at all.

  • Thanks so much.

  • You're welcome, bye-bye now!

  • Bye!

  • Let's start with the same question: was this dialogue more formal, or more informal?

  • It was more formal this time.

  • In this dialogue, I wanted to speak to someone, but he wasn't there.

  • Oli took a message for me.

  • Do you remember the question he asked?

  • He said:

  • Would you like to leave a message?

  • You could also say:

  • Can I take a message?

  • Should I give him a message?

  • What can you say to answer this question?

  • You could say something like:

  • Can I leave him a message?

  • Or: Could you pass on a message for me?

  • Then, give your message:

  • Can you ask him to…?

  • Could you tell her that…?

  • Just let him know that

  • Here's a full example:

  • Could you tell her that I'll be arriving at five o'clock, instead of half seven?

  • You might also say how important your message is, particularly if it is very important!

  • For example:

  • Please make sure he gets it as soon as possible; it's really important.

  • It's urgent, so please tell her as soon as you can.

  • If it's not so important, you could say something like:

  • It's not urgent, so just let him know when he's free.

  • Hello?

  • Hi, yeah, it's Oli again.

  • Hi, Oli!

  • Did you learn everything you needed about how to talk on the phone in English?

  • Yeah, great lesson, thanks Kasia!

  • You're welcome, glad you liked it!

  • Where could I find more free English lessons like this?

  • You should definitely go to Oxford Online English.com.

  • There are lots of great free English lessons there.

  • What did you say?

  • I couldn't hear you.

  • I said Oxford Online English.com.

  • Ah, great, thanks!

  • No problem, bye!

  • See you!

Hello?

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A2 初級

これで焦らない!英語での電話対応フレーズ! (Talking on the Phone in English - English Phone Vocabulary Lesson)

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    Courage   に公開 2019 年 08 月 10 日
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