字幕表 動画を再生する 英語字幕をプリント We had a problem with our current way-finding systems ... very confusing got lots of feedback about it being poor and we decided to embark on a project to improve hospital way-finding we relied on the users to come up with ideas around how to improve orientation when you were in the building and we came up with ideas from those users around using colour to zone corridors for example and certain departments. The group of people that I work with really struggle with literacy and obviously so I was coming at it from both having bilingual Welsh and English but making sure that the symbols were fit for purpose for not just people with learning disabilities but the wider population We had a look at all the signs on the board because there's people that can't read so that's why I said they should have symbols to show people where they go. It's really important to involve service users in any sort of design of their care. They need to have a voice they need to be central to the whole aspect of how their care's provided. And my idea was to get the greens and the blues together and the greens together so they know what colour they are and which way to go. It makes me feel that I'm more helpful for the public really ... they're gonna be proud I think they're gonna be really proud of what we're trying to do. So it was our service user group that chose the different colours for all the different schemes. They actually had the final say in terms of which symbol was used so it was the service users that had the power in terms of deciding the final symbol not the service department. There are graphic images everywhere really, sometimes we will walk pass them and maybe we don't realise. Colour coding has been very very useful indeed very useful it eases the way around the hospital for patients it's much easier for them to find where they're supposed to be it's reducing stress, it's reducing time I think it makes the place look more professional and more focused on patients. The next step is that the symbol and the colour zone will go on patients' letters and that's meant to help make it even easier for patients attending hospital. I think this scheme's appropriate to be rolled out right across Wales to all the various hospitals within the NHS across Wales.