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[MUSIC]
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It's crucial for leaders today to be able to communicate effectively.
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If as a leader you want to influence the direction of an organization, or
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the output of your employees and your team members.
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The best tool in your tool kit as a leader, is effective and
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clear communication.
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[MUSIC]
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The first place I being when I work with a leader who is trying to communicate more
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effectively, is to teach a very simple framework that allows you to
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create a strategy, before you ever write, or ever speak.
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And the heart of that strategy is just the word aim.
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Who is my audience?
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What is my intent?
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And what is my message?
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If, if a leader can think through audience, intent, and
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message, as they're creating an email, or a Tweet, or a report, or
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a presentation and really distill within each of those three pieces what
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is it they want to achieve with the audience that they're speaking to.
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That's the first place to become more effective as a leader who communicates.
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[MUSIC]
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The more I know about the group of people that I am trying to communicate with.
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What inspires them to action?
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Where do they gather?
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What resources do they rely on?
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What sources of news do they read?
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What are their peer groups of influence?
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The more I understand the audience, the more I can decide what's the best vehicle
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or multiple vehicles that I might want to use in order to communicate with them.
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When I'm only communicating with one person, and
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I'm doing it interpersonally with just two people sitting in a room,
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I have the full benefit of both the verbal and
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the non-verbal communication between me and that other person.
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As a leader, I don't have that freedom where every message I deliver,
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I can deliver one on one.
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So as I start communicating to a small group of people,
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a larger group of people, a very large group or
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a mass audience, I have to also expand the different vehicles that I might use.
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Choosing the vehicle or vehicles that gonna be most effective,
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based on the audience analysis that I've done.
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[MUSIC]
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Any time that a leader is standing up in front of a group of people to
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deliver a message, there are three aspects to that communication.
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There's the verbal, which are the actual words that,
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that person says to the audience.
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If I was to do a transcript of everything that was said,
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that's the verbal component of the communication.
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There's also the vocal component of communication, how loud or
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how soft, how much I use pauses for emphasis, or how rapid
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I deliver to show a sense of excitement and enthusiasm for what's coming.
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And that's the vocal aspect of communication.
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But the third and, many researchers argue,
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the most powerful aspect of communication is the visual,
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the nonverbal communication, my sense of gestures, eye contact, movement.
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Even how I'm dressed and the posture that I use,
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all is a part of my presence as a leader in front of a group of people.
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So when the visual, the vocal and the verbal all come together effectively,
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then a leader is able to have a sense of executive presence,
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as they deliver a presentation, share a story or
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have a conversation with the teams that they are leading.
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[MUSIC]