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  • Hi, everybody.

  • It's Richard McMann from the interview training company How to become dot com.

  • And in this video, I'm gonna give you three brilliant customer service interview questions and suggested answers that you can download and used.

  • Join your interview preparation.

  • If you have any kind of customer service interview coming up, please watch this video from beginning to end because I strongly believe is gonna help you pass your interview before we get to the questions and answers.

  • A very warm welcome to the tutorial That's me there on the right hand side.

  • I've been helping people for over 20 years now to pass their interviews on in this particular one.

  • Like I say, we're gonna focus on the customer service interview.

  • Please make sure you subscribe to this channel by clicking the red button below this video that where you will get instant notification as soon as I upload interview training videos and you won't miss out.

  • Also, if you like the video, please give it a thumbs up.

  • If we enjoy the content and in return, I will tell you where you can download the slides to this presentation so you can use these answers to prepare.

  • Also, if you have any kind of customer service interview coming up, tell me what industry it's in in the comments section below the video on our common era and provide you with some or interview questions you can use in your preparation.

  • Okay, question number one.

  • How have you dealt with an upset or angry customer in the past?

  • Is there anything you would do differently?

  • So it's asking you to questions in what the 1st 1 is.

  • One of you dealt with an upset or angry customer in the past, which you would need to deal with as a customer service assistant.

  • But also would you do anything differently next next time?

  • So the second part, the question is to design whether you are able to look yourself Andi improve, which is really important.

  • So here's my sample response.

  • Don't forget you are gonna be able to download these slides.

  • Here we go.

  • Yes, I have.

  • I was operating the telephone order system when a customer telephone to make a complaint because they had not received the goods they had ordered online.

  • Despite paying extra for the priority delivery.

  • They were extremely annoyed, as the goods were needed for that day.

  • I started out by listening to the customer and allow them time to vent their frustrations.

  • I listened carefully and use soft acknowledgement techniques to let him know I was paying attention.

  • Once they have the time to say what they needed to, I set about trying to resolve the situation for him.

  • I used a three step approach, which I find works well when dealing with situations like this.

  • Step one is to acknowledge there has been a mistake on to also acknowledge how they must be feeling.

  • Step two is to apologise unreservedly and to reassure them you will do all you can to resolve the issue.

  • Step three is to try and resolve the issue for them to their satisfaction.

  • After acknowledging and apologizing, I started to offer resolutions to the problem.

  • The resolution we agreed upon was a fast track curry of service delivery that would guarantee the goods were delivered before 9 a.m. The following day, plus a full refund of the initial purchase price.

  • Once the situation has been resolved.

  • Our liaised with my supervisory manager to look for ways to prevent this type of incident from happening again now, although it was the fault of the delivery company.

  • We have to take responsibility for the situation, which is only right in this type of situation, in terms of doing things differently.

  • Next time I would have followed up by sending out an apology letter to the customer of the Phyllis would have more of an impact on.

  • Also encourage him to use our service is again in the future.

  • That's a solid responses.

  • Like I say, you could be able to download that answer and use it to structure your own question.

  • Number two.

  • What are your strengths?

  • Annual weaknesses when interacting with customers, So it's a strengths and weakness.

  • Question.

  • Sometimes there will be what your strengths.

  • What are your weaknesses?

  • That might be individual questions, but you can use this answer.

  • Okay, when an entre any rhythm but its specific toe when interacting with customers.

  • Here we go.

  • My strengths are inability to communicate positively with a happy demeanor.

  • I believe positivity is really important when dealing with every customer.

  • If you smile and show you are happy in your role, the customer will feel valued and important.

  • Another strength of mine is that of flexibility within the customer service industry.

  • You have to be flexible on be willing to help out your company whenever required this maiming staying behind to cover someone who is off sick or helping out during unsociable hours.

  • My other key strength is an understanding of the bigger picture.

  • What I mean by this is I understand the company has to be profitable in order to succeed, and the only way you will be profitable is if I provide great customer service.

  • If you provide great service, the customer will return time and again with regards to weakness is the only one I can think up is that sometimes spend too much time on the phone talking to customers.

  • There is a fine line between providing great service and freeing up time to help out other customers.

  • I need to focus more on being efficient when I'm on the phone.

  • I intend to continue working on that area off development, so that response is great and there's a really important tip in there.

  • You'll notice what I did.

  • I provided three strengths, one weakness.

  • Make sure you do provide a weakness, but you're also working on it.

  • So I provided three stretch from one weakness of the balance is put towards the strengths.

  • Okay, next Western.

  • What, in your opinion, is good customer service now?

  • This might seem like a really easy question to respond to.

  • However, most people will miss out some important elements when answering this question.

  • So this is good customer service and this is a great answer.

  • Good customer service is making sure every customer who visits your store shopper website has a positive experience.

  • This could be achieved by answering any questions.

  • They have quickly resolving issues and complaints promptly and competently on also following up after the buying experience to request feedback.

  • Within this role, it will be my job to ensure every customer leaves of a positive impression off the company, and they feel valued at all times.

  • If a customer feels valued and they have a positive experience, they will come back and use the service time and again.

  • More importantly, they were recommend the product or service to other potential customers.

  • So that's a grey answer.

  • It's in debt and you cover all of the different areas.

  • When you download the slides in a second, make sure you use at the basis for your response.

  • Okay, so if you want some more help, you can click the link below the video, and that will take it to my free online training interview course called Past my interview dot com.

  • You can get free access within two minutes flat.

  • From now on, I have on their over 54 interview questions and suggested answers that you can download and using your preparation.

  • Where to get the slides from so we need to do is click the link below the video.

  • It's in the description, so you might need toe click the show more bottom, but it will give you a link to slide share on my linked in profile where you can download these slides and start using them in your preparation like they don't get.

  • Subscribe, please.

  • If you've enjoyed that and you like the fact I'm giving you the slides, please get the video of thumbs up.

  • And don't forget.

  • If you do have an interview coming up, tell me what it is in the comments section below, and I'd be more than happy to provide you with some sample interview questions to prepare for guys.

  • Thank you for watching, and I wish you all the very best in your pursuit.

  • Passing your customer service interview.

Hi, everybody.

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A2 初級

カスタマーサービスの面接問題と回答TOP3つ!「お客様の声を聞きたい!」と思った時の対処法をご紹介します。(PASS) (3 TOP CUSTOMER SERVICE Interview Questions and Answers! (PASS))

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    林宜悉 に公開 2021 年 01 月 14 日
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